Customer Ratings & Reviews

I am having tons problems with this laptop keeps going blanck

Would put zero stars if allowed. Ordered 2 chromebooks for picked by my son. My son chose the other chrome book, I presume would get credit to my card. For some reason did not credit my card and gave him credit he lost and getting run around being online and phone lack of help

Nice big screen, I like the quick startup and shut down. Worked great for managing my small business and doing taxes, etc.

Sometimes it does not want to work and I have to close it for a while before it works again

just a tablet operation system on a laptop case! it’s comfortable but not user friendly

I hate this computer, The horizontal lines overlap each other and hard to read, I also did not realize the keyboard is not lighted, That is my fault! This thing is also way slow, It is past 2 weeks so I can't return it for an exchange, Would if I could. Salesman explained nothing when purchased.

Wife got for herself and absolutely doesn't like it. May bring back and exchange.

I am not impressed with this product. I am very dissatisfied with this product.

Extremely hard to find a good viewing angle. Very disappointed.

Going to keep it and give it to my Granddaughter it useless to me

Don't by anything from Samsung at best buy !!!!! EVER

I can't depend on this Samsung 15.6 Chromebook the power button doesn't work. I have taken it into Best Buy before now I have to take it in again for the same reason

Bought for myself ,but my son needed it for online school freezes up more than it should ,maybe it's not meant for that much use ,if so they should mention that because it's pricey with the geek quad ,now I have to buy him a laptop.

I am unsure of how great the product is because I am so disappointed in you, Best Buy. I believe I was misled, and if these are the business tactics you employ, please remove me from your mailing list.

Was a good chromebook, until 35 days after we started to use it, it became a brick. Will not turn on, nothing. So, I have to wait 6 weeks for warranty service to check it out. I would not recommend this unit at this time

With this purchase , for second time that Bestbuy sell to me defective items. I Bought this laptop a month ago!! and today doesn't turn on. This is bad.

Stopped working after 3 months of light use. Won’t come on won’t charge, can’t retrieve my files and documents.

If you only need microsoft office and online tasks this is cool, but it lacks any type of advanced capabilities so it's probably perfect for a 3–6-year-old honestly.

no stars, the laptop is completely useless for any laptop uses aside from what a phone can do and even then a phone has adobe flash. this is garbage and i wouldnt recommend it to my worst enemy

Don’t waste your money. It’s the worst laptop I’ve ever purchased. Hard to navigate, confusing, deleted files by itself. Won’t log into office keeps saying error message. It’s a piece of crap!