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Customer reviews

Rating 4.4 out of 5 stars with 1786 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.3 out of 5 stars

  • Display

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers recognize the 15.6" Chromebook as being easy to use and having a large screen size at a great price. Positive feedback also highlights its lightweight design, decent battery life, and satisfactory performance. However, some users experienced issues with the touchpad and reported limitations with the operating system's compatibility and volume. A few customers also mentioned challenges with software compatibility.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 79 Showing 1,561-1,580 of 1,786 reviews
  • Rated 5 out of 5 stars

    Great computer. Very functional. My son loves it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer. Very functional. My son loves it..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product , shipped timely

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT QUALITY, TIMELY DELIVERY. I would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great to use for work or school

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy this product it has been used for school .

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not what I thought it would be

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for my son during the pandemic and I must say I wish I put in extra money to buy him a better one. I did so much research and the reviews were good. Unfortunately the screen keeps blacking out. The charger stopped working less than 6 months of having it. I have the 3 year geek squad nonsense and that’s a waste of money. We were given a replacement charger that stopped working after 3 months. Never again. I am extremely disappointed

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    I'm having an Issue with the laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the laptop for my school work and it’s not giving me all the help I need. One of my grade has drop reason being u can’t down load the lockdown browser my school uses.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop for kids

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my daughter, she loves it so I love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for young kids.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy for a 10 year old to use. Great price!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very user friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wr bought this computer for our mom! A great gift!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bad Mousepad

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mouse is bad, often it gets stuck and is non responsive. I already had similar Chromebooks, but were better than this one.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 2 out of 5 stars

    large screen makes me happy !!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    small to tote around in house BUT large nice screen which is great cuz I don't intend to bring it outside the house. Perfect !!!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    stopped working

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works for reading emails, Facebook, paying bills, Youtube videos,etc. I needed something for the basics. It did however stop working after less than 6 mos. A lot of miscommunication with GeekSquad for the attempted repair. I had to go in for a replacement about 1.5 months ago. So far, this one has been okay but leery.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Give and take

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased two for my kids to have for school. Within a week my sons is acting up. It is flashing the menu screen at the bottom. I have already performed a hard reboot but this did not help. He has to have it for school so I can not wait to have it "fixed" for a week. He has sensory issues so this is impending his focus while he works. I have the two year plan but was told I would have to drop it off and wait. The second one (my daughter's) is working perfectly. No issues as of yet.

    I would recommend this to a friend
  • Cons mentioned:
    Operating system

    Rated 2 out of 5 stars

    Doesn’t work well with Windows

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loading an operating system was very difficult, I.T. says windows will work but is not compatible. Disappointing

    No, I would not recommend this to a friend
  • Cons mentioned:
    Touchpad

    Rated 1 out of 5 stars

    Poor quality, and we have 2

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased these for our kids and they are such garbage. Slow processor, the camera is very bad, the speaker is on the bottom, and not very loud.. making video calls awful and hard to hear. The mouse pad sticks bad, on both of our devices. We have had for approximately 60 days and if we would of known now what we didn't know them I would of went with a different model and brand.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Operating system

    Rated 1 out of 5 stars

    Not worth it.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm really disappointed in this laptop and wish I had purchased a different brand. The keypad stopped working after 4 months. Samsung had me send it in to repair and it came back damaged and with an older OS installed, causing me to lose a year of updates. My 5 year old Acer is still working.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Samsung Chrome

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not that used to Chromebook computers, but my friends said they are enjoying it because that is what most of them are using

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Chrome book

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ll give it a 3, It’s not much I could do with this like I can with my Windows computer. I guess I should have done more research lol.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never used this device. I purchased it not looking at how big the screen was and I wanted something compact

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Cheap junk

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this during the pandemic. All other laptops were sold out at the time so didn't really have a choice. This is pretty cheap and flimsy product. If you have it resting on your lap you can't click because how flimsy this is. The mouse clicks from the smallest touches. I wouldn't buy this again.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    When I’m desperate...

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this chromebook for generating invoices. Annoyingly, it requires extra energy to navigate because I do not use a mouse (contrived methods for highlighting, cutting, pasting), and spreadsheets are difficult to read because of the lack of sharpness. This is a disappointment. But, oh well, I won’t use it for anything that actually requires anything important or entertaining. It shall be powered, just in case I’m desperate.

    No, I would not recommend this to a friend