Customer Ratings & Reviews

I am not the smartest guy, when it comes to tech anymore. I didn't realize this was NOT Windows. Not for me, but I'm sure some would like it. This explains why Chromebooks are so much cheaper. Now I know

I'll admit Apple Products in general do last a long time but are extremely overpriced, and at times overrated. Hence why I'm sitting here typing on a poor mans Macbook. I wanted something besides Windows since i have a gaming Desktop and a large HP Laptop. Also a nice little 11.6 inch Acer Chromebook that's getting a little age on it. And doesn't have Google Play support. I was pleased to see this online, and then going to see it for myself in the store. I was shocked at how much it looked(s) just like a Macbook from the 2015-16 or so period, or earlier. And tested it out, and was really impressed with the performance in the store. My internet is around 250mb speed, so it's even faster than what was at BB. Setup was under 2 minutes (literally), and everything went smooth. I had two friends say hey how did you afford a Macbook? I said well it was only $299, of course when they saw the Samsung logo, they were stunned. And what can you do with a MB that you can't do on this? Well unless you're into heavy video editing, music recording/producing and heavy Photoshop type apps, NOTHING really. These are just made with "cheaper" parts, and processors, so they cost less. And as no one would know the difference by looking at it, well there you go. The screen is a bit meh for a 1080p display, but is bright and it's not horrid or anything. The speakers are great, though not nearly as loud as the small Acer i have which are hands down the LOUDEST speakers I've ever heard on any laptop. But these are plenty loud enough. The keys are good and I can type around 70wpm give or take because i'm use to typing on a smaller device. In which case i can get near 90 wpm. But this is very responsive, just not overly so. Also the track pad is smooth as silk, and quiet with no clicking, like many models out there, especially Asus and Acer, and it's spot on with gestures etc. One gripe is Chromebooks not having any way to shut off the trackpad using the keyboard. If so I'd love to know how. But I try to type with my hands raised up and that solves the problem. So overall this is the best Chromebook I've ever used. And i've tried out many, and took them back. So if you want a poor mans Macbook this is it, sure it only has a Celeron Dual Core CPU, but the 4gb of DDR4 make it very snappy in working together with it. So good job Samsung, I wish i'd seen this earlier it would have saved me from about 4 other ones (brands) that ended up being junk. But now i'm very pleased and i hope this lasts as long as the great built quality feels like it will. For $299, it can't be beaten. Oh yeah for it's appearance wow this thing is ultra light!!

Not happy with this product, to hard (different) to use from a regular pc laptop. Thought I was buying a laptop but it is anything but that. My bad I didn't understand what I was getting. I'm a window base user for 40+ years and wish I had taken it back while I had the chance. I'm not in on the whole cloud experience and will need to be retrained to use this. No delete button, No caps lock, Haven't spent to much time due to frustration of the difference between a chromebook & Pc laptop. Bought on impulse. My bad. Any buyers out there?

This Chromebook is awful,A waste of money...The color is faded and the volume is very low even with headphones!Disappointed

Won't connect to printer keeps freezing stalling and shuts off brand new lost recipet and box so can't return mad af sad cause I love Samsung and best buy but mad cause useless and can't return

My Husbands HP was having problems shutting off in the middle of things. So I order this new one, i have a Cromebook i love. But every time he is on his which is a better one, it freezes and has to be turned off and restarted to continue or start over. Now having problems reaching technical support because of the pandemic.

Wasnt very impressed with PC. It was glitching when I first opened it and set it up and it continues to. Certain apps shut down the chromebook completely and the screen goes black but is still on.

Bruh you get what you pay for. Now I haven’t had a laptop in a while but man I felt like I was in there Year 2000 trying to use this. Lol

Nothing about it was good for me but then again I didn't read on it also my 8 year old nephew said it was to slow so I checked and yes it was. But then again I should have READ it

It's not even 3 months old, and I'm having problems with the Touchpad sticking when I Left click.

Not a big fan of this laptop at all. It stopped working all of the sudden after 3-4 months

Don't really care for it. The way Facebook and e-mail shows is different than my HP, which I'm still using. Chromebook is laying closed on desk.

the volume of this laptop is very low you can not hear. i was not able to return because of covid 19 lock down.

This was pretty much a impulse buy. I should have compared computers more. It's pretty slow compared to what I was using, just not what I was expecting.

Purchased as an open box item. It still had some issues ie: scrolling wouldn't stop scrolling. Keyboard often locked up and I had to shut it down and reboot... a couple of other issues. Additionally, Chrome seems to be incompatible with a label maker that I use. So overall, the item was not a reliable machine and when it was running it would not run a program I need so, not useful.

Went to store to purchase Chromebook was informed by salesperson that all of BB and bb.com was out of inventory. So I called the 800 number and was able to purchase through bb.com -Product was dead on arrival. Returned it to the store next day for credit. Discovered I was still owed $30 for free vaporware security software that was included with purchase. Spent two days with bb.com clearing that off my credit card. Not a good experience!

This is the second Samsung Chrome I bought within 4 months of each other. Both only lasted 3 months before their power supplies quit working.

I have ordered 2 of these now and both where broken. And I no longer have the box. What a waste of money. Yes this is a cheaper laptop so that mean Best buy only sells broken ones. I was getting this for my mom, in hopes that the simplicity of the computer would make it easier for her. I didn't realize I was buying junk and it's upsetting that Best buy would sell it like that. Even if it is refurbished. So refurbished for Best buy means broken.

Not compatible with our printers. Had to return. We tried and tried but it would not work.

Battery died within a couple of months of purchase and would not charge. It took about a month to have the battery replaced under samsung warrenty. Battery died a second time just outside the 1 year warrenty. I've given up on the big paperweight.