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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 323 reviews

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  • Battery Life

    Rating 4.7 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers appreciate the 15.6" Chromebook's ease of use, large screen size, and overall performance. Many also praise its affordability and excellent battery life. Positive feedback frequently highlights the sleek design and lightweight nature of the device. The laptop is considered a great value for its price point.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-323 of 323 reviews
  • Rated 1 out of 5 stars

    WORST PURCHASE

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the WORST LAPTOP I HAVE EVER PURCHASED. It was a waste of money. Unfortunately I didnt go back in time to return it. It is SO SLOW AND LAGS SO MUCH. It causes anxiety. I purchased it to project google slides but even that is a laborious job for this laptop. It takes way longer than it should to just open up any web browser. I tried to stream a movie, but of course IT LAGGED TERRIBLY. I hate this laptop.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there MaryelaG, thank you for your feedback on your Samsung Chromebook. We understand how important the full functionality of your device is to you every day. We have a few articles online to help you with this matter at your convenience titled "Samsung Chromebook is slow or not working properly" and "Samsung Chromebook crashes or freezes". We also have the Samsung Support Team who can work with you as well if this experience continues with your laptop. Thank you for being a Samsung customer. -Elizabeth Samsung

  • Rated 1 out of 5 stars

    Buy if you want $250 paperweight

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The speakers are awful. The screen display sucks! The screen viewing options suck as well.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    BestBuy & Samsung combined failure.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Three of the Four Chromebooks were delivered without a charger. Multiple emails and chat's with Best Buy resulted with suggestions that I go to Best Buy to purchase the chargers. The Chromebook camera is awful, so they really can't be used for Zoom/Google meets.

    No, I would not recommend this to a friend