Customer Ratings & Reviews
- Model:
- HW-R550/ZA
- SKU:
- 6327858
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers appreciate the 2.1-Channel 320W Soundbar System for its sound quality, easy setup, and affordable price. Many customers rave about the excellent sound and easy setup process. While some customers find the bass to be impressive, others feel that the volume could be improved. Overall, customers are pleased with the soundbar's performance and value for the price.
This summary was generated by AI based on customer reviews.
Sound bar sounds good.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar does the trick for a small living room.
I would recommend this to a friendgreat for a small apartment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great for a small apartment, serves my needs, thank you
I would recommend this to a friendGreat sound Complement to Samsung 55 inch TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound fills the room. still learning to use it
I would recommend this to a friendGreat sound for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Makes movie night that much better.
I would recommend this to a friendGreat sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just bought this soundbar about a month ago ❤ it
I would recommend this to a friendWorks perfect for my new Samsung Tv.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would recommend this sound bar for any Samsung tv.
I would recommend this to a friendGreat sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sound it’s yes perfect its what I was luck for
I would recommend this to a friendPretty good sound but interfacing problem with tv
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this sound bar when I bought my Samsung TV. It seemed to revert over to the tv speakers so I exchanged it for a Klipitch. The problem was most likely due to inferior audio optical cable that came with the sound bar.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Chad:
Thank you for your review of this Samsung Soundbar System. I am sorry that you experienced connection issues with between your soundbar and TV and have returned your unit.
Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support by any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help
Again, thank you for taking the time to share your experience. We hope to regain you as a customer in the near future.
~ Samsung Solutions
2.1 Channel Sound Bar
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was rather disappointed with how well the system performed. I have always had a good experience with Samsung products so this is a rarity. This sound bar with subwoofer don’t work well as a system.
No, I would not recommend this to a friendNot the best for price.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it to replace an older model soundbar, and unfortunately, it isn't the loudest soundbar. For the price I'm not a huge fan. But it does the job.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Manor:
Thank you for purchasing this Samsung HW-R650 Soundbar featuring a dedicated center channel for clear dialogue and a wireless subwoofer for deep bass. I am sorry to hear that you are not completely happy with volume output.
Please try these tips to improve performance:
1) Check that the soundbar is correctly positioned with the SAMSUNG logo facing up towards the ceiling. We have found that many customers are misplacing the soundbar with the SAMSUNG logo perpendicular to the floor (facing you when seated), with the unit resting on the speakers, resulting in muffled sound. The SAMSUNG logo should be facing up to the ceiling.
2) Adjust settings, including that for subwoofer. The subwoofer is responsible for low frequency sounds, like the rumbles of an explosion in an action movie or the bass guitar and drum in your favorite music. It adds rich bass tones and deepens the sound quality you hear, but since the subwoofer only plays low tones, it will be silent when low frequency sounds are not in use. If you'd like louder (or softer) bass from your subwoofer, you can adjust the level by toggling the WOOFER button on the soundbar remote, and then adjusting the level from -6 to +6. To set the subwoofer volume level to 0, press the button
If you need further assistance, please know we are here to help. You can reach Samsung DAV Support via:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/support/register/
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Ok. Soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t like it very much. Also didn’t come with cables or controller. I did but it in satisfactory condition. Had to return it wasn’t worth it with what I got.
No, I would not recommend this to a friendSeems to loose settings.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit doesn't seem to retain settings that have been programmed in. For example, reverts to TV speakers when sound bar and woofer have been programmed in using Bluetooth.
No, I would not recommend this to a friendBrand response from Samsung
Posted .BillA:
I am sorry to see that you are having some issues with the soundbar not keeping programmed settings.
Please make sure your TV is updated to the latest firmware version. Also, since the soundbar remembers the last state it was in before being turned off, please always let your TV turn off the soundbar.
For further assistance, please know we are here to help. You can reach Samsung DAV Support via:
1) Phone: 1-800-SAMSUNG (ask for Soundbar) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/support/register/
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
- Cons mentioned:Volume
Spend the extra money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed, it’s not any louder then the TV, spend the extra money and go bigger
No, I would not recommend this to a friendBrand response from Samsung
Posted .TexasGlide17:
I am very sorry to see that you are not happy with this purchase. So that we can better understand your specific disappointment and perhaps help with adjustments that could improve your enjoyment, please reach out to us at:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/support/register/
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Also, please know that it has come to our attention that customers may be positioning the soundbar incorrectly, resulting in poor sound quality. The soundbar should be placed with the SAMSUNG logo facing up towards the ceiling. Refer to product photos on BestBuy.com and zoom in on the photos. If you have incorrectly placed the soundbar with the SAMSUNG logo perpendicular to the floor (facing you when you sit), you will experience muffled or low quality sound because the unit will be resting on the speakers.
Average sound bar
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the sound bar because I wanted to have better and louder sound. The sound bar didn't make a difference. The only thing is that it has nice bass.
No, I would not recommend this to a friendBrand response from Samsung
Posted .OO5O:
Thank you for purchasing the Samsung HW-R550 featuring Smart Sound technology that auto-detects what you are watching and adjusts settings for the best experience. I'm sorry to see that you are not completely happy with performance.
To optimize your audio experience, please try the various sound modes this model offers. Press the SOUND MODE button on your remote, and then select your desired sound effect: STANDARD, SURROUND SOUND, GAME, or SMART.
You can make further adjustments via the SOUND CONTROL button (looks like a gear symbol).
If you need further assistance, please know we are here to help. You can reach Samsung Support via:
1) Phone: 1-800-SAMSUNG
- Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Sounds ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got it mainly to be compatible with my tv. I have as 2014 bar its sounds much better. Kinda disapointed but its better than the 5 watt speakers in the tv.
I would recommend this to a friendBrand response from Samsung
Posted .Dirtybob69:
Thank you for your review of this Samsung HW-R550 Soundbar. I am sorry to hear that you were not completely satisfied with its sound performance.
Our customer care representatives are always here to help with sound setting adjustment to make your audio experience more tailored to your home entertainment environment.
You can reach us via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
- Samsung Solutions
Not Enough Bass!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in the performance of this sound bar, especially where bass is concerned! Save your money and buy something a little better!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Nope,
I am very sorry to see that you are not happy with the Samsung HW-R550 Soundbar.
There are two adjustments that can be made to maximize bass from soundbar and subwoofer:
1) Using the WOOFER button on the remote, you can adjust the volume of the subwoofer between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
2) Adjust the bass control by pressing the SOUND CONTROL button (gear icon) on the remote control, then select BASS to increase the level. You can adjust the volume between -6 to +6 by using the Up/Down buttons.
Please also try optimizing audio performance for your specific content by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing STANDARD, SURROUND SOUND, GAME, or SMART.
You can also press the Sound Control button on the remote (looks like a gear) to adjust TREBLE and BASS.
Pages 22-24 of the User Manual details additional audio setting adjustments: http://downloadcenter.samsung.com/content/UM/201903/20190312112258478/HW-R550_ZA_FullManual_00_ENG_190211.pdf
If you need further assistance, please know we are here to help. You can reach Samsung Support via:
1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
- Cons mentioned:Volume
Poor
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not loud in any setting. Only slightly louder than tv settings and then echos.
No, I would not recommend this to a friend Good if you can get it really really cheap
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had big hopes for this- had issues connection dropping out and the sound quality was mediocre at best
No, I would not recommend this to a friendDifficult to sync voice and picture
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed in the product. Doesnt perform as well as my last one
No, I would not recommend this to a friendBrand response from Samsung
Posted .Terry,
Thank you for purchasing the Samsung HW-R550 featuring Smart Sound technology, wireless subwoofer, Game Mode, and convenient Bluetooth connectivity. I'm sorry to see that you are not completely happy with performance.
To optimize your audio experience, please try the various sound modes the HW-R550 offers. Press the SOUND MODE button on your remote, and then select your desired sound effect: STANDARD, SURROUND SOUND, GAME, or SMART.
You can further adjust TREBLE and BASS via the SOUND CONTROL button (looks like a gear symbol). Or increase/decrease subwoofer output by toggling the WOOFER button on the remote.
In addition, please check the placement of the soundbar as it has come to our attention that some customers are positioning it incorrectly, which will affect audio performance. The SAMSUNG logo should be facing up towards the ceiling. If the SAMSUNG logo is perpendicular to the floor (facing you when seated), with the unit resting on the speakers, sound will be muffled.
If there is anything we can do to improve your experience to 5 stars, please reach out to us via the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/support/register/
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
- Cons mentioned:Volume
Poor sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor sound quality. Volume is mediocre. Ease of use is not true
No, I would not recommend this to a friendBrand response from Samsung
Posted .Bill:
I am very sorry that you are not happy with sound quality, volume levels, and ease of use with the Samsung HW-R550.
Please contact Samsung Customer Support so that we can better assist you with step-by-step instructions to adjust settings that could improve your enjoyment of this soundbar. You can reach us at:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/support/register/
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
We hope to hear from you.