Customer Ratings & Reviews

GMan:

Thank you for your review of this Samsung HW-R550 Soundbar System. I am sorry to hear that it did not work out for you and have returned it.

Your feedback is very important to us and will be shared with our product team.

Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support by any of the below options:

1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger:  https://www.facebook.com/samsungsupport
4) Twitter:  https://twitter.com/SamsungSupport

The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/

Again, thank you for taking the time to share your experience. We hope to regain you as a customer in the near future.

- Samsung Solutions

Geordie:

Thank you for sharing your user experience with the Samsung HW-R550 Soundbar.

If there is anything we can do to improve your enjoyment to 5 stars -- such as help optimize settings for your specific usage scenario -- please let us know. You can reach Samsung Soundbar Support at:

1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support

3) Facebook Messenger:  https://www.facebook.com/samsungsupport

4) Twitter:  https://twitter.com/SamsungSupport

The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Get-Help/ct-p/get-help

If you have not already done so, we invite you to register your new Samsung product at:  https://www.samsung.com/us/support/register/

Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

Thanks for choosing Samsung.

XianX:

I’m so glad to see that you were able to easily set up this Soundbar and are enjoying the performance of this HW-R550 Soundbar.

If you ever have questions or need assistance, please know that Samsung is always here to help. You can reach us via one of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger:  https://www.facebook.com/samsungsupport
4) Twitter:  https://twitter.com/SamsungSupport

The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/

If you have not already done so, we invite you to register your new Samsung Soundbar at:  https://www.samsung.com/us/support/register/

Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

Thank you for choosing Samsung!

- Samsung Solutions

Steven:

I'm glad to see that you ended up purchasing the Samsung Harmon Kardon HW-Q80 5.1.2Ch Soundbar featuring Dolby Atmos.

If you should ever have questions on features or usage of your HW-Q80R or any Samsung product, please know we are here to help. You can reach Samsung Support via:

1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support

3) Facebook Messenger:  https://www.facebook.com/samsungsupport

4) Twitter:  https://twitter.com/SamsungSupport

The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

Boomer:

Thank you for purchasing the Samsung HW-R550 featuring Smart Sound technology that auto-detects what you are watching and adjusts settings for the best experience. I'm sorry to see that you are not completely happy with performance.

To optimize your audio experience, please try the various sound modes this model offers. Press the SOUND MODE button on your remote, and then select your desired sound effect: STANDARD, SURROUND SOUND, GAME, or SMART.

You can further adjust TREBLE and BASS via the SOUND CONTROL button (looks like a gear symbol).

If you ever have any questions or concerns, please know we are here to help.

1) Phone: 1-800-SAMSUNG
- Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and cust omers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Solutions

Davey:

Thank you for purchasing the Samsung HW-R550featuring Smart Sound technology that auto-detects what you are watching and adjusts settings for the best experience. I'm sorry to see that you are not completely happy with performance.

To optimize your audio experience, please try the various sound modes this model offers. Press the SOUND MODE button on your remote, and the select the your desired sound effect: STANDARD, SURROUND SOUND, GAME, or SMART.

You can further adjust TREBLE and BASS via the SOUND CONTROL button (looks like a gear symbol).

In addition, please know that it has come to our attention that customers may be positioning the soundbar incorrectly, resulting in poor sound quality and/or low volume. The soundbar should be placed with the SAMSUNG logo facing up towards the ceiling. If you have incorrectly placed the soundbar with the SAMSUNG logo perpendicular to the floor (facing you when you sit), you will experience muffled or low quality sound because the unit will be resting on the speakers.

I hope these tips help to solve your sound concerns. Should you need further assistance, please contact Samsung Customer Support and a representative will gladly help you.

1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support

3) Facebook Messenger:  https://www.facebook.com/samsungsupport

4) Twitter:  https://twitter.com/SamsungSupport

The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Get-Help/ct-p/get-help

If you have not already done so, we invite you to register your new Samsung Soundbar at:  https://www.samsung.com/us/support/register/

Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

Mari:

Thank you for purchasing the Samsung HW-R550 soundbar system. I am very sorry to hear that you are not completely happy with the quality of people talking.

To improve your experience, try using Dynamic Range Control (DRC). DRC lets you apply dynamic range control to Dolby Digital tracks. With DRC turned on, loud sounds will be reduced allowing for clearer dialogue.
1) Turn off your Soundbar.
2) While the Soundbar is off, press and hold the Sound Mode button on the remote control for 6 seconds until you see “DRC ON” shown on the display.
3) To turn off DRC, repeat steps 1 and 2 above.

You can also try optimizing audio performance for your specific content by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing STANDARD, SURROUND SOUND, GAME, or SMART.

If you need additional help with this issue, or have any questions or concerns with this soundbar, please reach out to us via any of the below options:

1) 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) Samsung.com and click on the SUPPORT link in the upper right corner for:
- Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
- Product Support
- Manuals and Downloads
- Warranty Info
- Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
3) Samsung Community: A great resource for getting help from Samsung moderators and customers and more

~ Samsung Solutions

Mike:

Thank you for purchasing the Samsung HW-R550 Soundbar. I am very sorry that you are not completely happy with the unit you received.

Please let us help you with a solution so that these concerns do not detract from your overall audio enjoyment of the Soundbar. Please contact Samsung Customer Support via any of the below options:

1) Phone: 1-800-SAMSUNG (ask for Soundbar) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support

3) Facebook Messenger: https://www.facebook.com/samsungsupport

4) Twitter: https://twitter.com/SamsungSupport

The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/

To optimize your product experience, we encourage you to register your new Samsung Soundbar at:  https://www.samsung.com/us/support/register/

…and gain access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

We hope to hear from you soon.

- Samsung Solutions

Maxx:

Thanks for sharing your feedback on this soundbar.

Please refer to Pages 12-13 of the User Manual for Bluetooth connection instructions:  http://downloadcenter.samsung.com/content/UM/201903/20190312112258478/HW-R550_ZA_FullManual_00_ENG_190211.pdf

There are two adjustments that can be made to maximize bass from soundbar and subwoofer:
1) Using the WOOFER button on the remote, you can adjust the volume of the subwoofer between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.

2) Adjust the bass control by pressing the SOUND CONTROL button (gear icon) on the remote control, then select BASS to increase the level. You can adjust the volume between -6 to +6 by using the Up/Down buttons.

For precise audio adjustments, you can use the 7-band frequency equalizer to optimize the sound for your room acoustics.

Please refer to pages 22-24 in the User Manual for more audio setting adjustments.

If you ever need assistance with product features, specs, or operation, please know we are here to help. You can reach Samsung Support via:
1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

2) LiveChat:  https://www.samsung.com/us/support/#contact_us_for_support

3) Facebook Messenger:  https://www.facebook.com/samsungsupport

4) Twitter:  https://twitter.com/SamsungSupport

5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

Paul:

Thank you for purchasing this Samsung HW-R550 Soundbar. Your thoughts are very important to Samsung and your feedback regarding volume adjustment of the back speakers will be shared with our internal teams.

If you ever have questions or need assistance, please know that Samsung is always here to help. You can reach us via any of the following options:

1) Phone: 1-800-SAMSUNG (ask for Soundbar) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support

3) Facebook Messenger: https://www.facebook.com/samsungsupport

4) Twitter: https://twitter.com/SamsungSupport

The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/

To optimize your product experience, we encourage you to register your new Samsung Soundbar at:  https://www.samsung.com/us/support/register/

…and gain access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

Thank you for choosing Samsung!

- Samsung Solutions

Samsung:

Thank you for sharing your user experience with this Samsung HW-R550 soundbar. I am happy to hear that you found setup to be easy. Your thoughts on the remote control design will be shared with our internal teams.

If you ever need help with product features, specs, or operation, please contact Samsung Soundbar Support via:

1) Phone: 1-800-SAMSUNG
- Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Solutions

Goldy:

I am sorry to hear this HW-R550 Soundbar System did not fit into your home entertainment environment.

If you ever have questions or need assistance, please know that Samsung is always here to help you find the perfect audio accessory for your TV and media stand. You can reach us via any of the below options:

1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger:  https://www.facebook.com/samsungsupport
4) Twitter:  https://twitter.com/SamsungSupport

The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/

We look forward to hearing from you soon.

- Samsung Solutions

Fisheroften:

I am very sorry to see that you had issues connecting the soundbar to your TV.

Please refer to directions here:  https://www.samsung.com/us/support/answer/ANS00049272/

Or your User Manual, starting on Page 10:  http://downloadcenter.samsung.com/content/UM/201903/20190312112258478/HW-R550_ZA_FullManual_00_ENG_190211.pdf

So that we can better assist with directions for your particular TV make and model, please reach out to us at:

1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

2) LiveChat:  https://www.samsung.com/us/support/#contact_us_for_support

3) Facebook Messenger:  https://www.facebook.com/samsungsupport

4) Twitter:  https://twitter.com/SamsungSupport

5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

Thanks for choosing Samsung.

Wrighteous:

I am very sorry to see that in-home audio performance is not as you experienced in the store.

First, please check that you have positioned the soundbar correctly. It has come to our attention that customers may be positioning the soundbar incorrectly, resulting in poor sound quality. The soundbar should be placed with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel and the speakers will be facing outward. (Refer to product photos on Samsung.com and zoom in on the photos) If you have incorrectly placed the soundbar with the SAMSUNG logo perpendicular to the floor (facing you when you sit), you will experience muffled or low quality sound because the unit will be resting on the speakers.

Next, refer to pages 22-24 in the User Manual for how to adjust settings to your usage scenario: http://downloadcenter.samsung.com/content/UM/201903/20190312112258478/HW-R550_ZA_FullManual_00_ENG_190211.pdf

If you need further assistance, please know we are here to help. You can reach Samsung Support via:

1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

2) LiveChat:  https://www.samsung.com/us/support/#contact_us_for_support

3) Facebook Messenger:  https://www.facebook.com/samsungsupport

4) Twitter:  https://twitter.com/SamsungSupport

5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

B909:

Thank you for sharing your feedback on the HW-R550.

To optimize your audio experience, please try the various sound modes this model offers. Press the SOUND MODE button on your remote, and then select your desired sound effect: STANDARD, SURROUND SOUND, GAME, or SMART.

You can further adjust TREBLE and BASS via the SOUND CONTROL button (looks like a gear symbol).

The subwoofer is responsible for low frequency sounds, like the rumbles of an explosion in an action movie or the bass guitar and drum in your favorite music. It adds rich bass tones and deepens the sound quality you hear, but since the subwoofer only plays low tones, it will be silent when low frequency sounds are not in use. If you'd like louder (or softer) bass from your subwoofer, you can adjust the level by toggling the WOOFER button on the soundbar remote, and then adjusting the level from -6 to +6. To set the subwoofer volume level to 0, press the button.

For further help, please reach out to as at:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support

3) Facebook Messenger:  https://www.facebook.com/samsungsupport

4) Twitter:  https://twitter.com/SamsungSupport

The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Get-Help/ct-p/get-help

If you have not already done so, we invite you to register your new Samsung product at:  https://www.samsung.com/us/support/register/

Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

Thanks for choosing Samsung.