Customer Ratings & Reviews
- Model:
- HW-R550/ZA
- SKU:
- 6327858
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers appreciate the 2.1-Channel 320W Soundbar System for its sound quality, easy setup, and affordable price. Many customers rave about the excellent sound and easy setup process. While some customers find the bass to be impressive, others feel that the volume could be improved. Overall, customers are pleased with the soundbar's performance and value for the price.
This summary was generated by AI based on customer reviews.
Sound is only ok.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is acceptable but not what I was expecting .
No, I would not recommend this to a friendhavent used yet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.don't know haven't gotten it hooked up yet due to illness
I would recommend this to a friendBrand response from Samsung
Posted .rabbit777:
I’m very sorry to hear that you have not been feeling well. When you have a chance to experience your HW-R550 soundbar, please keep us updated on your experience.
Should you ever have any questions regarding setup, features, or functions, please know we are always here to help.
1) Phone: 1-800-SAMSUNG
- Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and cust omers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Its ok. Not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good beginning sound bar. Not real powerful. Decent sound
I would recommend this to a friendBrand response from Samsung
Posted .Dragon:
Thank you for purchasing the Samsung HW-R550 featuring Smart Sound technology that auto-detects what you are watching and adjusts settings for the best experience. I'm sorry to see that you are not completely happy with performance.
To optimize your audio experience, please try the various sound modes this model offers. Press the SOUND MODE button on your remote, and then select your desired sound effect: STANDARD, SURROUND SOUND, GAME, or SMART.
You can further adjust TREBLE and BASS via the SOUND CONTROL button (looks like a gear symbol).
If you ever have any questions or concerns, please know we are here to help.
1) Phone: 1-800-SAMSUNG
- Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and cust omers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
its ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the sound was not as good as i thought it would be
No, I would not recommend this to a friendBrand response from Samsung
Posted .ddee:
Thank you for sharing your feedback on the HW-R550 subwoofer. I am sorry the audio performance did not live up to your expectations.
To improve your experience, press the SOUND MODE button on your soundbar remote, and then selecting a sound effect that best optimizes your content. Choose STANDARD, SURROUND SOUND, GAME, or SMART.
Standard: Outputs the original sound
Surround Sound: Provides a wider sound field than standard
Game: Provides stereoscopic sound to immerse you in the action while gaming
Smart: Automatically analyze your content and optimize sound settings for the best audio delivery
You can also press the Sound Control button on the remote (looks like a gear) to adjust TREBLE and BASS.
Press and hold the Sound Control button for about 5 seconds to adjust the sound for each of seven frequency bands.
Using the WOOFER button on the remote, you can adjust the volume of the subwoofer between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
Also, please check that the soundbar is correctly positioned with the SAMSUNG logo facing up towards the ceiling. We have found that many customers are misplacing the soundbar with the SAMSUNG logo perpendicular to the floor (facing you when seated), with the unit resting on the speakers, resulting in muffled sound.
If we can be of further assistance, please reach out to us at:
1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Could not get it to work with my TV
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I usually have good luck with samsung products, but I bought this to connect to my new large screen TV and had problems connecting it to work properly. Ended up returning it for the Sonos system.
No, I would not recommend this to a friendStill can't hear my new tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this on the recommendation from the geek squad guy who came to check out why I couldn't hear my new tv. Sorry to say this is no better than the tv speakers,which are bad!!??
No, I would not recommend this to a friendBrand response from Samsung
Posted .Disappointed:
Thank you for purchasing this Samsung HW-R550 Soundbar. I am sorry to hear that you are are not happy with the sound performance.
Please reach out to Samsung Support so that we can better diagnose your issues and assist towards a solution. You can reach us via:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
If you have not already done so, we invite you to register your new Samsung Soundbar at: https://www.samsung.com/us/support/register/
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
- Samsung Solutions
Not good for big rooms
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed with this product. I had one Samsung sound bar in my old house, moved to big house and upgraded to this but not enough sound, This one is not suitable for big rooms
No, I would not recommend this to a friendI purchased open box product that later found out
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I understand the items I purchased was open box and I went in after the return policy. one item I no use because I can't locate the remote or plugs for the sound bar. But the young that waited on me yesterday was not wheeling to offer any help. So after this experience I will not be doing anymore business with bestbuy. I have purchased computers appliances video games and etc from you all. I know and the the policy but the treatment I got yesterday I'm will not return
No, I would not recommend this to a friendI expected much more from Samsung
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I purchased the 50 inch ROKU Sharp 50 4K TV I was told a sound bar was a must so I purchased one. The Samsung HW-R550 had it connected by The Geek Squad it sounded OK but I was expecting it to sound much better after 5 month it started breaking down the power light starting blinking and the LED went off itn was plugged in but it showed no power I disconnected it and switched to the TV Speakers they sounded much better than the Sound Bar it was a waste of money
No, I would not recommend this to a friend- Cons mentioned:Volume
Samsung garbage
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted one year, the volume keeps going to zero by itself. Worthless.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Works great with Samsung tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar sounds great! As for the sub woofer cannot hear any bass. Pairs great with Samsung tv.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Bkep88:
Thank you for your review of this Samsung HW-R550 Soundbar. I am very sorry that you are not completely happy with the audio performance of the subwoofer.
There are two adjustments that can be made to maximize the potential of the included wireless subwoofer. First, is to increase the WOOFER level from the included remote control. Second is to adjust the bass control: Press the Sound Control button (gear icon) on the remote control, then select BASS to increase the level.
Finally, for precise audio adjustments, you can use the 7-band frequency equalizer to optimize for your room acoustics.
I hope these tips help to solve your issue.
If the issue persists, please contact us via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
If you have not already done so, we invite you to register your new Samsung Soundbar at: https://www.samsung.com/us/support/register/
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates
- Samsung Solutions
Not for me
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Originally worked with my sound bar and stopped working a few months after would not purchase again
No, I would not recommend this to a friendHorrible, no bass at all
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst sound bar I have ever heard. Sounds nothing like in store. Had a sound person hook up after I did because I thought I was wrong. Tried it through optical cable, hdmi/arc, and I had the bass all the way up. Our old LG sounds a lot better returning today
No, I would not recommend this to a friendBrand response from Samsung
Posted .Chihawkfan28:
I am very sorry to see that you are not happy with the in-home performance of this soundbar as compared to what you experienced in the store. If set up correctly, this should not be the case.
Please check that you have positioned the soundbar correctly. It has come to our attention that customers may be positioning the soundbar incorrectly, resulting in poor sound quality. The soundbar should be placed with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel and the speakers will be facing outward. (Refer to product photos on Samsung.com and zoom in on the photos) If you have incorrectly placed the soundbar with the SAMSUNG logo perpendicular to the floor (facing you when you sit), you will experience muffled or low quality sound because the unit will be resting on the speakers.
There are two adjustments that can be made to maximize bass from soundbar and subwoofer:
1) Using the WOOFER button on the remote, you can adjust the volume of the subwoofer between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
2) Adjust the bass control by pressing the SOUND CONTROL button (gear icon) on the remote control, then select BASS to increase the level. You can adjust the volume between -6 to +6 by using the Up/Down buttons.
For precise audio adjustments, you can use the 7-band frequency equalizer to optimize the sound for your room acoustics.
Please refer to pages 22-24 in the User Manual for how to adjust settings to your usage scenario: http://downloadcenter.samsung.com/content/UM/201903/20190312112258478/HW-R550_ZA_FullManual_00_ENG_190211.pdf
If you have not returned the product and would like further assistance, please know we are here to help.
1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
ewww
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received this in the mail, out of the box the sub woofer sounded like there was something broke inside upon setup and first use. Everti.e something with some bass hit it rattled but if you shook it, it was silent. Tried to use just the sound bar and after a few days at a moderate volume of 20ish, it began to sound scratchy. In less than a week it was useless and returned.
No, I would not recommend this to a friendNo good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not know if it is difficult to install or does not work, unfortunately I could not return it
No, I would not recommend this to a friendDid not like
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No HDMI set up. Optical cable set up. Was not at all what I thought I was buying. Returned for a Samsung.
No, I would not recommend this to a friend- Pros mentioned:Easy setup
Stopped working around April 5, 2020
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use and hookup but didn’t last and no longer can return it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Noname3:
Thank you for purchasing the Samsung HW-R550 Soundbar. I am sorry to hear that you are experiencing issues with your soundbar.
Please know that your soundbar is backed by a limited 1-year manufacturer warranty if purchased from an authorized dealer. You can contact Samsung Customer Support for assistance with troubleshooting or warranty service.
1) Phone: 1-800-SAMSUNG
- Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
~ Samsung Solutions
Disappointed
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Soundbar produces mid-quality sound. Still cannot connect the woofer to a Samsung TV.
No, I would not recommend this to a friendExtremely disappointing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately return time is ended. Disconnects from samsung smart tv ewry few minutes witch is annoying. I thought it's only because Netflix but after taking prime and hulu I get the same disconnects on ewry few minutes. It looses connection with tv on 2-3 seconds even connected with optical cable
No, I would not recommend this to a friendBrand response from Samsung
Posted .Novak:
I am very sorry for the disconnection issues you have encountered with your Samsung HW-R550 Soundbar. Please contact Samsung Customer Support so that we can better investigate your issue and assist you towards a resolution or replacement.
You can reach us via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbar) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
If you have not already done so, we invite you to register your new Samsung Soundbar at: https://www.samsung.com/us/support/register/
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Samsung stands behind the quality and performance of every product we manufacture, and we back Samsung soundbars with a 1-year manufacturer's limited warranty, if purchased brand-new directly from Best Buy or any other authorized seller.
Again, I am very sorry for the inconveniences you have had and hope that we will hear from you soon.
- Samsung Solutions
It works with my phone but not the TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If it needs to run on Wi-Fi it should say so on the package
No, I would not recommend this to a friendBrand response from Samsung
Posted .Grumpycat:
Thank you for sharing your experience with the Samsung HW-R550 Soundbar.
So that we can better assist you with interface concerns and WiFi connection for your particular usage scenario, we ask that you please contact us and speak with a Samsung Customer Service representative.
You can reach us via any of these options:
1) Phone: 1-800-SAMSUNG (ask for Soundbar) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
- Samsung Solutions