Customer Ratings & Reviews
- Model:
- HW-R550/ZA
- SKU:
- 6327858
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers appreciate the 2.1-Channel 320W Soundbar System for its sound quality, easy setup, and affordable price. Many customers rave about the excellent sound and easy setup process. While some customers find the bass to be impressive, others feel that the volume could be improved. Overall, customers are pleased with the soundbar's performance and value for the price.
This summary was generated by AI based on customer reviews.
Not a great purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product is good for an increase in volume for regular tv shows. But for movies or music, it is terrible. If I hadn't thrown my box away, I would return it and purchase something else!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Customer91:
Thank you for your review of this Samsung HW-R550 Soundbar. I am very sorry that you are not completely happy with the audio performance of the subwoofer.
There are two adjustments that can be made to maximize the potential of the included wireless subwoofer. First, is to increase the WOOFER level from the included remote control. Second is to adjust the bass control: Press the Sound Control button (gear icon) on the remote control, then select BASS to increase the level.
Finally, for precise audio adjustments, you can use the 7-band frequency equalizer to optimize for your room acoustics.
I hope these tips help to solve your issue.
If the issue persists, please contact us via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
- Samsung Solutions
Not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first sound bar and very disappointing. Easy to set up but sound clarity was terrible. I ended up disconnecting and sticking with the TV speakers. Going to try the soundbar in a different room and TV. My daughter happened to purchase same soundbar and took it back after hearing mine.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Steve:
Thank you for sharing your review of the Samsung HW-R550. I am sorry to see that you are not completely happy with sound clarity.
You can try optimizing audio performance for your specific content by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing STANDARD, SURROUND SOUND, GAME, or SMART.
You can also press the Sound Control button on the remote (looks like a gear) to adjust TREBLE and BASS.
Press and hold the Sound Control button for about 5 seconds to adjust the sound for each of seven frequency bands.
Using the WOOFER button on the remote, you can adjust the volume of the subwoofer between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
Also, please check that the soundbar is correctly positioned with the SAMSUNG logo facing up towards the ceiling. We have found that many customers are misplacing the soundbar with the SAMSUNG logo perpendicular to the floor (facing you when seated), with the unit resting on the speakers, resulting in muffled sound.
If you need further assistance, please know we are here to help. You can reach Samsung DAV Support via:
1) Phone: 1-800-SAMSUNG
- Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Total waste of money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item did not synch up with the sound of our new TV. Disconnected this item and feel as though it was a total waste of money. Returned to the store several times, but failed to get adequate instructions to make it work. Very upset and feel we were taken.
No, I would not recommend this to a friendGet a bigger soundbar
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Get a better model if you can not worth the price.
No, I would not recommend this to a friendReturning
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exchanged the first one for the same exact brand ; bring it home and connect it and it does the same thing the first one did it skips when listening to it so I will be returning it and not getting anything else from Samsung very disappointed
No, I would not recommend this to a friendBrand response from Samsung
Posted .DisappointedCustomer:
I am very sorry to see that you were having skipping issues with this model. That definitely should not be the case, and sounds like either a source issue or a connection issue.
Please give us the opportunity to assist you with step-by-step troubleshooting by contacting Samsung Soundbar Support at:
1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
We hope to hear from you.
Stay away
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine for a few weeks. Lost connection and unable to connect to my tv or any other device. Tried almost everything to fix it and no luck. Do. Not. Buy. I’m saying this as a Samsung fanboy.
No, I would not recommend this to a friend- Pros mentioned:Bluetooth connectivity, Easy setup, Sound quality
A nice accessory for a Samsung TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar is the perfect addition for my 65" Samsung 8 series. The sound quality is sharp with nice rich tones and the bass is nice and deep. Set up was a breeze with an optical cable and hdmi, the subwoofer is bluetooth and connected right away. Being a Samsung means you can use one remote to control the volume and it connects when the tv is turned on/off. You can also use the bluetooth to play tunes from your smartphone. Overall a great audio addition to a Samsung TV,
I would recommend this to a friend Junk
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted just over a year and quit working. I checked all connections everything so I went further and it was something inside cause after I got into it it worked but after that it just quit all together...
No, I would not recommend this to a frienddistortion; muffling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are still trying to find a solution to the distortion in sound. Geek squad has come out twice and still no solution. Voices have no clarity, making it difficult to understand words. Booming sound in background.
No, I would not recommend this to a friendBrand response from Samsung
Posted .elph:
I am very sorry to hear that you are experiencing a distortion in dialogue.
To improve your experience, try using Dynamic Range Control (DRC). DRC lets you apply dynamic range control to Dolby Digital tracks. With DRC turned on, loud sounds will be reduced.
Turn off your Soundbar. While the Soundbar is off, press and hold the Sound Mode button on the remote control for 6 seconds until you see “DRC ON” shown on the display.
To turn off DRC, repeat steps 1 and 2 above.
You can also try optimizing audio performance for your specific content by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing STANDARD, SURROUND SOUND, GAME, or SMART.
If you need additional help with this issue, or have any questions or concerns with this soundbar, please reach out to us via any of the below options:
1) Phone: 1-800-SAMSUNG
- Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Trash
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This soundbar sounds broken. Poor quality or its really broken I cant tell. It has a rattling sound. A few days after I purchased it the store closed because of the coronavirus. So now I am stuck with it.
No, I would not recommend this to a friendNot a great soundbar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung seem to make everything good except for soundbars. My brother and I got one and were very disappointed on the noise quality and loudness of the speakers.
No, I would not recommend this to a friendBrand response from Samsung
Posted .215elyr:
Thank you for purchasing the Samsung HW-R550 featuring Smart Sound technology that auto-detects what you are watching and adjusts settings for the best experience. I'm sorry to see that you are not completely happy with performance.
To optimize your audio experience, please try the various sound modes this model offers. Press the SOUND MODE button on your remote, and then select your desired sound effect: STANDARD, SURROUND SOUND, GAME, or SMART.
You can further adjust TREBLE and BASS via the SOUND CONTROL button (looks like a gear symbol).
The subwoofer is responsible for low frequency sounds, like the rumbles of an explosion in an action movie or the bass guitar and drum in your favorite music. It adds rich bass tones and deepens the sound quality you hear, but since the subwoofer only plays low tones, it will be silent when low frequency sounds are not in use. If you'd like louder (or softer) bass from your subwoofer, you can adjust the level by toggling the WOOFER button on the soundbar remote, and then adjusting the level from -6 to +6.
So that we can better understand your setup and address your concerns, please reach out to us at:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/support/register/
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Thanks for choosing Samsung.
No good for theater sound
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this theater sound bar to add more sound and try to feel like being in the movie theater but has. O much sound power there is no differents between the tv sound to this, bad choice.
No, I would not recommend this to a friendNot ok
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kept shutting off. I tried all the suggestions on-line and even called Samsung. Nothing helped, so I returned it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Cjpp:
Thank you for your review of the Samsung HW-R550 Soundbar System. I am sorry to hear that you experienced constant shut-offs and have returned the product. The issue is definitely not normal, and I apologize for the disappointment.
We hope that, despite this unfortunate incident, you would consider Samsung in the future, and stop by your local Best Buy to experience in person the impressive audio performance of our soundbars.
You can check out our entire Home Audio lineup at: https://www.samsung.com/us/televisions-home-theater/home-theater/
Thanks for sharing your review.
Crap
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had this sound bar and sub under a year, for use in kids tv never to loud and sub is never turned up all the ways and is already broke.....waste of money
No, I would not recommend this to a friend- Pros mentioned:Bass, Easy setup
Good Overall Sound Bar System
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound, especially if you have a Samsung smart TV. It sets up easily, plug and play pretty much. I bought a 65” Samsung QLED 7FN two days ago and decided to put a sound bar on it. After trying last year’s model 450N soundbar that I bought Open-Box - but was unable to successfully get the woofer to synchronize with the soundbar - I decided to try a brand-new version of this model, the 550R. This one synced up immediately, and sounds very good! Yes, there is a difference from the $400-600 and up 5.1 versions and this one, but this 2.1 works just fine for me and the sound is all that I need. I can hear booming bass if I want to, or turn it down a little and simply enjoy a stellar tv and movie sound experience. Well recommended, no volume shifts or anything of the sort.
I would recommend this to a friend Samsung Soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 14 months. Only comes with a 12 month warranty. Samsung wouldn't help me. Samsung is a trash company
No, I would not recommend this to a friendGood system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably gonna be great once we get it connected. Since Covid19 it has sat unboxed in my living room. Can’t get a tech to come install it.
I would recommend this to a friendOpen box & no wires or remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t realize the wires would not come with the purchase, so I was not able to hook up & was promptly returned with no issues
No, I would not recommend this to a friend- Pros mentioned:Easy setup, Sound quality
Not a bad sound bar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and easy set up not as good as my Bose sound bar but it is perfect for what I need and it will do the job just fine.
I would recommend this to a friend Sound is not good at all.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The remote is oof no use according to Samsung The sound quality is horrible. Too much bass in the woofer. Can't Adjust.
No, I would not recommend this to a friendBrand response from Samsung
Posted .patty6453:
Thank you for your review of this Samsung HW-R550 Soundbar. I am very sorry that you are not completely happy with the audio performance of the subwoofer.
There are two adjustments that can be made to maximize the potential of the included wireless subwoofer. First, is to increase the WOOFER level from the included remote control. Second is to adjust the bass control: Press the Sound Control button (gear icon) on the remote control, then select BASS to increase the level.
Finally, for precise audio adjustments, you can use the 7-band frequency equalizer to optimize for your room acoustics.
I hope these tips help to solve your issue.
If the issue persists, please contact us via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
- Samsung Solutions