Customer Ratings & Reviews
- Model:
- HW-R550/ZA
- SKU:
- 6327858
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers appreciate the 2.1-Channel 320W Soundbar System for its sound quality, easy setup, and affordable price. Many customers rave about the excellent sound and easy setup process. While some customers find the bass to be impressive, others feel that the volume could be improved. Overall, customers are pleased with the soundbar's performance and value for the price.
This summary was generated by AI based on customer reviews.
Not happy with installation
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not ask for this sound bar. Installer had to leave in a hurry to install Direct TV I paid for Geek Squad
No, I would not recommend this to a friendBrand response from Samsung
Posted .Angry:
I am sorry you were not satisfied with your experience. Your overall feedback is important to us and we will document your concerns.
If you ever need assistance with the Soundbar itself, please reach out to Samsung Customer Support via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbar) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Solutions
Bad volume
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The volume goes in & out. Not happy with product at this time
No, I would not recommend this to a friendBrand response from Samsung
Posted .Maggie1:
Thank you for sharing your review of the Samsung HW-R550. I am sorry to see that you are not completely happy with performance.
You can try optimizing audio performance for your specific content by pressing the SOUND MODE button on your HW-R550 remote, and then selecting SMART. Smart Sound technology auto-detects what you are watching and adjusts the sound settings for the best experience.
Should you need further assistance, please contact Samsung Customer Support and a representative will gladly help you.
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help
If you have not already done so, we invite you to register your new Samsung Soundbar at: https://www.samsung.com/us/support/register/
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Bad sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad sound system didn’t really make a difference in television sound that’s why I’m returning it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Nappy:
Thank you for your review of this Samsung UHW-R550 Soundbar System.
I am sorry to hear that you were not completely satisfied with it. Your overall customer experience feedback is important to us and will be shared with our internal teams.
Should you ever decide to give Samsung soundbars another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support by any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products. We hope to regain you as a customer in the near future.
- Samsung Solutions
- Pros mentioned:Easy setup, Sound quality
Great product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has excellent sound, easy set up. No issues at all
I would recommend this to a friend It quit working after 3 days
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't trust samsung soundbars I don't trust samsung soundbars
No, I would not recommend this to a friendBrand response from Samsung
Posted .RezRover:
I am very sorry for the issues you have encountered with your Samsung HW-R550 Soundbar. Please contact Samsung Customer Support so that we can better investigate your issue and assist you towards a resolution or replacement.
You can reach us via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbar) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Samsung stands behind the quality and performance of every product we manufacture, and we back Samsung soundbars with a 1-year manufacturer's limited warranty, if purchased brand-new directly from Best Buy or any other authorized seller.
If you have not already done so, we invite you to register your new Samsung Soundbar at: https://www.samsung.com/us/support/register/
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Again, I am very sorry for the inconveniences you have had and hope that we will hear from you soon.
- Samsung Solutions
- Pros mentioned:Sound quality
3 years later, still works great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In about 28 days, it will be 3 years since I've purchased this. So far, it has worked great for me. No problems and no hiccups. The sound is great and spacious for an apartment. From time to time, when you watch a show or movie and there are quiet parts, you might have to turn it up some to hear what they are saying. Truthfully, I think soundbar systems in general are gonna be this way nowadays, but that could also be because of the type of soundbar i have (which is 2.1 channel/320W). Perhaps if I had a 5.1 channel or one with more features this would be different? Either way, I love my setup. This is the first soundbar/subwoofer set I've ever purchased. I haven't used it on a daily basis, but when I have used it, it works like a charm. It's certainly louder than I imagined when I first purchased it. The loudest I've ever had it is about 50 to 55, and that's because I don't really need it louder. If I turn it up any louder, it would just annoy the neighbors since I live in an apartment, and like I said, it's still plenty loud for me. It was easy to set up as well. Overall, this was a great purchase.
I would recommend this to a friend - Pros mentioned:Sound quality
Great soundbar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound at a great price! Sub woofer packs a punch.
I would recommend this to a friend Samsung Soundbar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a step up from my previous Samsung soundbar. The sound is very crisp and clear. I have a SamsungQLED tv and it paired perfectly with it. Very easy to set up. I also pair my phone to it as well to play music. The sound awesome.
I would recommend this to a friendSOOO easy to set up !
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound. My tv is a Samsung 65 inch Magnolia . All I had to do was hook it up and plug it in to the wall receptacle. I bought a Polk sound bar with woofer 3 years ago and it would lose pairing when I turned tv off. Had to pair every time I turned the tv back on!
I would recommend this to a friendAverage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My first impression is that it sounds good but there is something missing almost creating a muffled like sound; I believe Mids are missing. It's like an oreo without stuffing. I noticed that there is an option to pair it with 2 other bookshelf type speakers so I'm still holding out hope that as a whole it will sound better. I'd return it but it's not worth the hassle. I own a few Samsung products that sound good so I'm slightly disappointed but at $200 you get what you pay for. I currently use the following headphones/speaker brands to make my comparison. Nothing over $400 except older Samsung soundbar. I stick to lower budget items: Samsung bookshelf speaker (the best of all of them) 2 Bose speakers LG soundbar Nuraphones Beats studio 3 Bowers and wilkins wired in ear (best sound in a headphone yet) Alienware headset Several wireless headsets Bone conducting headset Logitech g433 Turtle beach Afterglow headset
No, I would not recommend this to a friendBrand response from Samsung
Posted .LowBudgetSpeakerWhore:
Thank you for purchasing this Samsung HW-R550 Soundbar System. I am sorry to hear that you were not completely satisfied with its sound performance.
Please contact Samsung Customer Support so that we can better investigate your issue and assist you towards a resolution,
You can reach us via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
If you have not already done so, we invite you to register your new Samsung Soundbar at: https://www.samsung.com/us/support/register/
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Again, thank you for taking the time to share your experience. We hope to hear from you soon.
- Samsung Solutions
- Pros mentioned:Bass
Too much bass, too little clarity
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The bass was great, if that’s what you’re looking for. But if you want to hear clear voices you won’t find that on this model. Voices often come across as muffled.
No, I would not recommend this to a friendBrand response from Samsung
Posted .bml2k2:
Thank you for purchasing this Samsung HW-R550 Soundbar System. I am sorry to hear that you were not completely satisfied with its sound performance.
Our customer care representatives are always here to help with sound setting adjustment to make your audio experience more tailored to your home entertainment environment.
You can reach us via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
If you have not already done so, we invite you to register your new Samsung Soundbar at: https://www.samsung.com/us/support/register/
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Again, thank you for taking the time to share your experience. We hope to hear from you soon.
- Samsung Solutions
Best Speakers
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These speakers are the bomb. The bass is strong and the speakers get very loud. I recommend them to everyone.
I would recommend this to a friendDon't bother!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Setup was easy and my Samsung TV recognized the soundbar as one of their own. (CEC Anynet+) But then the real problems began. The HDMI TV ARC configuration between TV and soundbar worked for 32 days and then quit! The only way the soundbar will work now is through Digital Audio Optical. I spent HOURS on the phone with Samsung and went through all of their troubleshooting procedures. They finally gave me return repair authorization which I am considering doing. Even while it was working with TV ARC I was never pleased with the sound quality. No amount of time spent with fine tuning using the equalizer, etc., would improve the overall sound quality. I could go on but suffice to say I am highly disappointed!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Robert:
Thank you for purchasing the Samsung HW-R550 Soundbar. I am sorry that you had issues and required warranty service.
Our warranty process is efficient and easy:
1) Once you contact and inform us that you need to process an RMA, we will email you an RMA form.
a) This form will ask for your contact info, reason for repair, and a copy/photo of your receipt/bill of sale (if possible).
b) Please email us back the completed form and proof of purchase.
2) Once we receive your completed RMA form, we will email you your RMA Ticket Number. If you are within the U.S., you will also be emailed a UPS label to send us your Soundbar/Speakers/UBD for assessment.
3) You should receive your repaired or replacement unit within 5-7 business days from the date you shipped us back your model.
If at any time you wish to check the status of your RMA, you can contact Samsung Customer Support at any of the following options:
1) Phone: 1-800-SAMSUNG (ask for Soundbar) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
~ Samsung Solutions
- Cons mentioned:Volume
Poor Base
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this to replaced a fairly old Polk Audio bar and was very disappointed when I got it connected and turned on. There is very little base, even with the base turn all the way up and the sub set to 6. The middles and uppers were okay but the volume had to but near 80 to get a good sound. Will be returning.
No, I would not recommend this to a friendBrand response from Samsung
Posted .BigRed2009:
Thank you for your review of this Samsung HW-R550 Soundbar. I am very sorry that you are not completely happy with the audio performance of the subwoofer.
If you have not returned the soundbar yet, there are two adjustments that can be made to maximize the potential of the included wireless subwoofer. First, is to increase the WOOFER level from the included remote control. Second is to adjust the bass control: Press the Sound Control button (gear icon) on the remote control, then select BASS to increase the level.
Finally, for precise audio adjustments, you can use the 7-band frequency equalizer to optimize for your room acoustics.
I hope these tips help to solve your issue.
If the issue persists, please contact us via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
- Samsung Solutions