Customer Ratings & Reviews
- Model:
- HW-M360/ZA
- SKU:
- 5754512
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the soundbar system's sound quality, praising its amazing sound. They also appreciate the easy setup process, especially when connecting to Samsung TVs. However, some customers have concerns about the volume, as higher volumes can make it difficult to understand dialogue. Additionally, a few customers have mentioned that the subwoofer could be more powerful and the remote control can be difficult to open.
This summary was generated by AI based on customer reviews.
great for the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hooked up to the tv and the bass module connected via Bluetooth right away. Doesn't shake the room but wasn't expecting it to.
I would recommend this to a friendAwesome
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a very good soundbar combo! Easy to install and the sound is beautiful!
I would recommend this to a friendGreat Sound at a Great Value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this sound bar and sub woofer kit. I put it in my new bedroom this past weekend, and look forward to much time enjoying it!
I would recommend this to a friendGreat Sound Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung does it again with great quality sound to provide that movie theater thrill.
I would recommend this to a friend- Pros mentioned:Price
Good Enough
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchase this product because it was a decent price, could be more louder but it does the job.
I would recommend this to a friendBrand response from Samsung
Posted .Tell:
Thank you for purchasing this Samsung M360 Soundbar System and for sharing your feedback.
If you ever have questions or need assistance, please know that Samsung is always here to help. You can reach us via one of the below options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Solutions
Great sound
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a great purchase at a competitive price. Customer service was exceptional as well.
I would recommend this to a friendGreat for an apartment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this when I freshly move out to my apartment and was really looking forward on how to make movie nights a whole better. This sound bar is great for an apartment in my opinion, due to the fact that it’s loud but not as loud for you to disturb your neighbors. Easy installation and the subwoofer is the whole key, it makes it a lot better. I recommend this if you’re looking for a soundbar that is not too loud; excellent for a small home or apartment.
I would recommend this to a friendBrand response from MrSamsung
Posted .Arturo,
Thank you for purchasing this Samsung Audio product. I am glad that you are happy with the experience.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Great Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this product for a while and have no issues or problems with it. I would recommend if you need one you should buy this one.
I would recommend this to a friendGreat for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great for the price, really wanted it for the Bluetooth. 4 stars because can't mount it to my existing stand without getting extension pieces
I would recommend this to a friendIt's decent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's worked great for 3 years, but recently we're having issues with it not playing through our TV.
No, I would not recommend this to a friendSmall and mighty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never had a sound bar before but on a friend suggestion made this purchase. Sound so lovely how did I live without it
I would recommend this to a friendGood sound bar for first timers
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve had this a few years. It has been good but sometimes unpairs itself without help it wanting it to.
I would recommend this to a friendNice soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I never had a soundbar before so I wasn't too sure about getting one. Very happy with my purchase. It really makes a difference.
I would recommend this to a friend- Pros mentioned:Sound quality
Good solid performer!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good solid performer!! Needs to have a bit more Base I think but otherwise better than regular TV speakers.
I would recommend this to a friendBrand response from MrSamsung
Posted .cdpm
Thank you for purchasing this Samsung Audio product. I am glad that you are happy with the experience.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
- Cons mentioned:Subwoofer
It works ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works ok, but I wish I would have gotten the added sub wolfer and surround sound speakers.
I would recommend this to a friendBrand response from Samsung
Posted .tokolo:
Thank you for purchasing this Soundbar System.
Please know that the SWA-8500S Rear Speaker Kit works with Samsung HW-M360 soundbar systems.
If you ever have questions or need assistance, please know that Samsung is always here to help. You can reach us via one of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Solutions
Great for the Price
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product for the price! Would recommend to somebody who isn't looking to spend a lot.
I would recommend this to a friendGood quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality sound bar. Was missing the remote for the volume. Best buy credited my account so that I could order one from Samsung
I would recommend this to a friendGreat surround sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm by no means an audiophile but this thing has great surround sound capabilities. Got it on sale which made the deal even sweeter.
I would recommend this to a friendGood sound for a good price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My friend decided to get a sound bar after he saw mine. We went into Best Buy and he decided to get this model since it was on sale
I would recommend this to a friendSounds great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love that it doesn't have to plug into my Samsung TV to sound great and I can connect with Bluetooth to my turntable or iPhone.
I would recommend this to a friend