Customer Ratings & Reviews
- Model:
- HW-M360/ZA
- SKU:
- 5754512
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the soundbar system's sound quality, praising its amazing sound. They also appreciate the easy setup process, especially when connecting to Samsung TVs. However, some customers have concerns about the volume, as higher volumes can make it difficult to understand dialogue. Additionally, a few customers have mentioned that the subwoofer could be more powerful and the remote control can be difficult to open.
This summary was generated by AI based on customer reviews.
Great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Clear sound and good for indoor and outdoor, very portable and earlsy to use
I would recommend this to a friendMy first sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love the surround sound with the music channels on the TV. All other shows are better with our new sounds. Great value
I would recommend this to a friendBest in the market
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 3rd Samsung soundbar I have purchased for my myself and my family members. Product quality vs price = great deal.
I would recommend this to a friendGreat sound!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this sound bar! Works and sounds great. Great for playing bluetooth music as well. Works great with my Samsung TV also.
I would recommend this to a friendGreat Sound System
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Samsung - 2.1-Channel Soundbar System with 6.5" Wireless Subwoofer are sound great and sound like in the theater rooms.
I would recommend this to a friendGreat sound
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only thing I wish I would have changed was getting a unit with side speakers also! Other than that I love it!
I would recommend this to a friend- Pros mentioned:Sound quality
Good starter soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is perfect for a small space. Would definitely recommend to others for purchase.
I would recommend this to a friendBrand response from Samsung
Posted .Willie:
Thank you for purchasing this Samsung HW-M360 Soundbar System. I am glad that you are happy with the experience.
If you ever have questions or need assistance, please know that Samsung is always here to help. You can reach us via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Solutions
Great sound quality for bedrooms
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This soundbar works great with the TV in my bedroom. I do not have to turn the volume up to hear dialogue on the TV.
I would recommend this to a friendSmall Space Soundbar/Subwoofer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The soundbar/subwoofer combo is great for a small space. The bluetooth capabilities are nice for streaming music from my phone, ipad, etc.
I would recommend this to a friendSound bar
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was brought for my son for his birthday present. I thought it was a really good deal. Thanks
I would recommend this to a friendGreat soundbar
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this soundbar. Highly recommend this for purchase by anyone.
I would recommend this to a friend- Pros mentioned:Sound quality
Good soundbar for beginner.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is overall pretty good but sub is average. Good addition to enhance sound for most flat screens.
I would recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of the Samsung Audio Soundbar. I am sorry to hear that you are not satisfied with the bass sound quality.
Please know that the HW-M360 has a dedicated Subwoofer level control on your remote.
The button is labeled “WOOFER”, and is located to the right of the Volume button.
Push the button up or down to adjust the volume of the subwoofer to -12, or -6 to +6.
Pressing the button will revert the subwoofer volume to level 0.
I hope this helps to resolve the issues. For further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
-Samsung Ambassador
Happy Hubby
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this one on sale and decided to suprise darling husband. He loves it and it was shipped next day delivery! Double Awesome!
I would recommend this to a friendBig sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a little trouble with pairing the sub. Once system was up and running I was pleasantly surprised with the performance.
I would recommend this to a friendInstallation was awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great item if you looking to add a little thump to your sound when watching television I highly recommend
I would recommend this to a friendNice Sounds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.System works similar to a sour round system without all the speakers and wires. 5 different sound modes are a nice extra.
I would recommend this to a friendGreat Sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as an open-box item for my samsung TV. The sound is great and I enjoy playing music using the bluetooth option.
I would recommend this to a friendGreat sounding bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I use it for my mancave, works great! I don't know about a very large room how it would perform but in my room its sounds great!
I would recommend this to a friendThe theater
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best at home entertainment system the speakers the sound bar excellent quality
I would recommend this to a friendGreat sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got the sound bar and the rear speakers. The sound is awesome. I really appreciate the Bluetooth.... the less wires the better!
I would recommend this to a friend