Customer Ratings & Reviews
- Model:
- HW-M360/ZA
- SKU:
- 5754512
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the soundbar system's sound quality, praising its amazing sound. They also appreciate the easy setup process, especially when connecting to Samsung TVs. However, some customers have concerns about the volume, as higher volumes can make it difficult to understand dialogue. Additionally, a few customers have mentioned that the subwoofer could be more powerful and the remote control can be difficult to open.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Good basic sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is okay, pretty comparable to other soundbars at this price point.
I would recommend this to a friendBrand response from Samsung
Posted .Matt:
I’m glad to see you are enjoying the audio performance of this Samsung Soundbar.
If you ever have questions or need assistance, please know that Samsung is always here to help. You can reach us via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Solutions
Great Replacement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tired of dealing with a less than satisfactory soundbar I tried this Samsung. Turned out to be a good move.
I would recommend this to a friendGreat Price, Great Value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This speaker works great and was easy to set up. Great price for the bar and subwoofer and looks very sleek.
I would recommend this to a friendEasy set up. Great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely easy to set up right out of the box. Loved the easy pairing with my Samsung Smart Television.
I would recommend this to a friendProduct works well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product works well. It could use a little bit more power if it was in a house, but it works well in my apartment.
I would recommend this to a friendEasy Set up, pretty good sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Set up was very simple but we’ve had to increase the sound as time has goes on. Not sure if that’s common or not.
I would recommend this to a friendAwesome sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound from this sound bar and subwoofer, so worth buying!
I would recommend this to a friendNice soundbar!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This soundbar works very nicely. Enhanced volume all around makes watching TV/Movies very enjoyable!
I would recommend this to a friendgood sounder for beginners
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice bass, good sound quality. I little on the soft side but better than regular tv audio.
I would recommend this to a friendI like,the product very much
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the employee was very helpful when i,wasn't sure what would work for a bedroom he took his time on a very busy day
I would recommend this to a friendNice entry level sound bar.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice sound bar. Love the Blue Tooth. The sub woofer sounds pretty good, Also love that the sub woofer is wireless.
I would recommend this to a friendGreat starter sound bar and sub
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a busy part of the year when I went and got it but they got to me fast and got the items I needed
I would recommend this to a friendperforms as advertised.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install and mount. package damaged when delivered but actual parts were not damaged or missing.
I would recommend this to a friendBasic surround system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of sound was worse that my built in speakers.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Vigilante,
Thank you for purchasing this Samsung HW-M360 Soundbar System.
I am sorry to hear that you were not completely satisfied with its sound performance.
Our customer care representatives are always here to help with sound setting adjustment to make your audio experience more enjoyable.
Simply give us a call at 1-800-SAMSUNG, or reach us via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, thank you for taking the time to share your experience. We hope to hear from you soon.
-Samsung Ambassador
Poor Sound Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I originally had an LG sound bar but got this one as a replacement, I miss my original
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .goat,
Thank you for purchasing this Samsung HW-M360 Soundbar System.
I am sorry to hear that you were not completely satisfied with its sound performance.
Our customer care representatives are always here to help with sound setting adjustment to make your audio experience more enjoyable.
Simply give us a call at 1-800-SAMSUNG, or reach us via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, thank you for taking the time to share your experience. We hope to hear from you soon.
-Samsung Ambassador
Great sound bar for 1st time buying one!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoying the music, movies, & everything I hear on tv. I couldn't have made a best choice & decision to purchase one.
I would recommend this to a friendGreat Sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buying this is the best investment I ever had for a sound system
I would recommend this to a friendGood value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had the same model for over a year now. No problems whatsoever. I bought 2 more for gifts over the holidays.
I would recommend this to a friendGood sound and great look
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.if you want these sound bars to sound great you need to add the wireless rear speakers. they make a big noticeable diffrence
I would recommend this to a friendGood value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This unit is exactly what I was looking for. Relatively inexpensive and good sound for a small space like apartment or condo
I would recommend this to a friend