Customer Ratings & Reviews
- Model:
- HW-M360/ZA
- SKU:
- 5754512
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the soundbar system's sound quality, praising its amazing sound. They also appreciate the easy setup process, especially when connecting to Samsung TVs. However, some customers have concerns about the volume, as higher volumes can make it difficult to understand dialogue. Additionally, a few customers have mentioned that the subwoofer could be more powerful and the remote control can be difficult to open.
This summary was generated by AI based on customer reviews.
great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This soundbar makes such a difference it is unreal.
I would recommend this to a friendAwesome Soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The perfect match for our new smart TV. Awesome Sound!!
I would recommend this to a friendPerfect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For bedroom tv it’s enough, so far so good:)......
I would recommend this to a friendThe best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best thing I have gotten from best buy
I would recommend this to a friendgood
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bought for my sons room , works just fine in there
I would recommend this to a friendConvenient
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well with all my Bluetooth devices. Decent sound quality.
I would recommend this to a friendNot bad for the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hope it last a very long time ideal for small spaces
I would recommend this to a friendGreat sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s great for a living room. It gets really loud!
I would recommend this to a friendGreat sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brought to boost sound on smart television. Nice!!
I would recommend this to a friendAwesome Sound Bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an awesome sound bar! It was a good buy!!!
I would recommend this to a friendPerfect for my curved 60 inch.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I use on a new curve set and does the job perfect!
I would recommend this to a friend- Cons mentioned:Volume
Not loud enough
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this sound bar because it was light and I am installing on a tv by the pool that retracts horizontal to the ceiling. Unfortunately at 100 it was not loud enough to hear easily in the pool. Returning it for another one.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Sound
Thank you for your review of this Samsung M360 Soundbar System
I am sorry to hear that you were not completely satisfied with it.
Your feedback is very important to us and will be shared with our product team for future improvement.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Very good for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to beat the price for inexpensive upgrade to TV speakers.
I would recommend this to a friendGreat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like this item because it has a lot of sound power.
I would recommend this to a friendNot great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to replace an old soundbar I had, but the sound was worse than the old one so I returned it. It wasn’t terrible, and it is definitely better than tv speakers yet. You get what you pay for here but I don’t think this soundbar will add much excitement to a movie.
I would recommend this to a friendGreat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice sound quality. Relatively average price. So far it's great
No, I would not recommend this to a friendgreat soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.really nice sound great purchase was very affordable
I would recommend this to a friendUnremarkable, but nice for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy the Bluetooth capability for listening to music, though it won't sync to my blu ray player. I'm stuck with wired there. The sound is not amazing, but it's better than the t.v. speakers. The subwoofer is a nice bonus and makes action scenes feel more submersible.
I would recommend this to a friend- Cons mentioned:Connectivity
The plug for the optical sound won't plug in
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tried to plug the unit in and the plug for the optical line on the sound bar will not stay in, kind of a pain in the butt having to box it all back up to go return it.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Giuseppe,
Thank you for purchasing the Samsung HW-M360 Soundbar. I am sorry to hear that you had difficulties with your unit.
A common reason that the optical cord is not fitting properly is that there is a small cap on the connector end that needs to be removed. Please check for the cap.
I hope this helps to solve the sound issue. Should you need further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
-Samsung Ambassador
Good sound quality but not durable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this sound bar for a little over a year and while the sound was great its already not working,..A few months prior to shutting down the soundbar it started saying "please check subwoofer". While i tried to fix the issue it appears to not have worked.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Chris:
I am very sorry for the issues you have encountered with your Samsung Soundbar System.
Please contact Samsung Customer Support so that we can better investigate your issues and assist you towards a resolution via any of the below options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
- Samsung Solutions