Customer Ratings & Reviews
- Model:
- HW-M360/ZA
- SKU:
- 5754512
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the soundbar system's sound quality, praising its amazing sound. They also appreciate the easy setup process, especially when connecting to Samsung TVs. However, some customers have concerns about the volume, as higher volumes can make it difficult to understand dialogue. Additionally, a few customers have mentioned that the subwoofer could be more powerful and the remote control can be difficult to open.
This summary was generated by AI based on customer reviews.
Great 4k Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy.....Love the 4k picture and the 50 " size
I would recommend this to a friendGood product and low price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everyone kept telling me to get a sound bar so I did.
I would recommend this to a friendGood sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just plug and play good quality sound so happy with it
I would recommend this to a friendNice upgrade for video
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound brings volume and mild bass and voice clearity.
I would recommend this to a friendCheap/works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works as designed... inexpensive!! Can not complain
I would recommend this to a friendGreat Soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best soundbar I have ever bought. Totally the best
I would recommend this to a friendNice clear sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I notice a significant difference between the sound quality in Bluetooth vs optical cable in the tv. Bluetooth is significantly louder and sounds crisper. The tv sound is still nice for the price. Might prefer better in a bedroom versus a living room
I would recommend this to a friendBrand response from Samsung
Posted .Nnekagirl:
Thank you for purchasing this Samsung HW-M360 Soundbar. I am glad that you are happy with the experience.
If you ever have questions or need assistance, please know that Samsung is always here to help. You can reach us via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
Thank you for choosing Samsung.
- Samsung Solutions
Great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This setup has improved our tv experience greatly,
I would recommend this to a friendCool
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great- way better than the speakers on my television.
I would recommend this to a friendGood buy for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good buy for the money. Works great on blue tooth!
I would recommend this to a friendGood size and easy set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Paired this with my samsung TV and it paired seemlessly
I would recommend this to a friendsounds good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the size fits my TV great It is the correct
I would recommend this to a friendGreat sound Bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would recommend to any one looking for a sound Bar.
I would recommend this to a friendNice sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good for the smaller room. We use ours for the bedroom.
I would recommend this to a friendJust enough bass
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Totally helps the tv with filling the room with sound.
I would recommend this to a friendDecent sound quality for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love enhanced sound, but sometimes I hear echoes..
I would recommend this to a friendIt is working well than I expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is working well than I expected..highly recommended
I would recommend this to a friendGood Sounding but...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a Samsung brand hoping it'll be compatible with my 65" Samsung flatscreen. The soundbar sounds are very good but I was unable to control its volume with the TV control and must use the soundbar control. It may be I don't know how to properly set it up.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .THall,
Thank you for your review of the Samsung Audio Soundbar HW-M360. I am sorry to hear that you had some control issues with this soundbar
Please know that you can you can adjust the Soundbar’s volume using the IR remote control
that came with a Samsung TV.
To adjust the volume using only the Samsung TV remote control, press and hold the Surround
button for more than 5 seconds until “SAMSUNG-TV REMOTE” appears in the Soundbar display.
Each time the Surround button is held for 5 seconds, the mode switches in the following order:
“SAMSUNG-TV REMOTE” (Default mode) → “OFF-TV REMOTE” → “ALL-TV REMOTE”
Please refer to the diagram drawing of the remote in your User Manual (page 15 "REMOTE CONTROL"). Then refer to pages 17 for further details
I hope this helps to resolve the issues. For further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
-Samsung Ambassador
Good sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product goes well with my TV. I would recommend.
I would recommend this to a friendGreat speaker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good to go,,Go perfect with my Samsung HD TV,,,,,,
I would recommend this to a friend