Customer Ratings & Reviews
- Model:
- HW-M360/ZA
- SKU:
- 5754512
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the soundbar system's sound quality, praising its amazing sound. They also appreciate the easy setup process, especially when connecting to Samsung TVs. However, some customers have concerns about the volume, as higher volumes can make it difficult to understand dialogue. Additionally, a few customers have mentioned that the subwoofer could be more powerful and the remote control can be difficult to open.
This summary was generated by AI based on customer reviews.
Pretty good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good. I would recommend it to my friends and
I would recommend this to a friendSound is good easy to control
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad did a great job installing the sound bar
I would recommend this to a friendLove this soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great soundbar to have and works well with iPhone.
I would recommend this to a friendAwesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds very clear and is kind of loud. Maybe more.
I would recommend this to a friendGood
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's great........................................
I would recommend this to a frienddoes amplify the sound and balance in room
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.sometimes the woofer has a rattling sound which can be annoying however depends on whether its heavy base/sound, movies, music or talk shows and settings. Could be my lack of expertise to properly setup strategically between sound bar and woofer?
I would recommend this to a friendBrand response from MrSamsung
Posted .James,
Thank you for your review of this Samsung HW-M360 Soundbar System.
I am sorry to hear that you are experiencing random rattling sound with the sub-woofer.
Please give us the opportunity to assist you by contacting Samsung Customer Support via one of the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
-Samsung Ambassador
Okay sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Upon plugging this in it was easy to use. Paired with my tv and remote seamlessly. The bass had a great added depth to my audio, however the sound bars audio is little to no different than the speakers in my tv. Not satisfied with the product.
No, I would not recommend this to a friend- Cons mentioned:Volume
cheap
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like Samsung but this one i have to put it up to 80 to be able to hear my tv, but when I am watching a movie it is awesome. If I could I would have read the reviews upon this one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .alice,
Thank you for purchasing this Samsung HW-M360 Soundbar System. I am sorry to hear that you were not completely satisfied with its low volume.
Please check the connection between the Soundbar and other source devices, and try the following tips that may help improve the volume level.
1. If the Soundbar is connected to a TV thru HDMI, make sure to use the HDMI-ARC jack on the TV and select “External speakers” as the TV sound output.
2. Check the audio output format sent to the Soundbar. Typical options are PCM, Dolby Digital, and Bitstream. Select the option that optimizes the sound from your source.
3. Change the SOUND MODE on the Soundbar using the Soundbar’s remote. Choices are STANDARD, MUSIC, CLEAR VOICE, SPORTS, or MOVIE. Select the appropriate mode for the individual room acoustics.
4. Turn on Dynamic Range Control. This is done by pressing and holding the SOUND MODE button on the remote control while the Soundbar is in standby mode.
I hope these tips help to enhance your audio enjoyment.
For further assistance on sound adjustment or other feature usages, please contact us via one of the following options:
1) call Samsung Customer Support toll-free at 1-800-SAMSUNG.
2) reach us via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
3) Connect with us via Facebook Messenger at: http://m.me/samsungsupport,
4) Find us on Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Samsung Solutions
- Cons mentioned:Volume
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ALWAYS buy Samsung products so when I purchased my new samsung TV I thought this would be the perfect companion. One day I had it up a little louder but not maxed out, and it just shut off when the action started. I've had it for 4 months and it will not stay for an entire movie anymore no matter what volume it's on. I've trouble shooted and have gotten no where. I cant even use it. First bad review of a Samsung product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Taylor,
I am very sorry for the issues you have encountered with your HW-M360 Soundbar System. I understand the frustrations and the inconveniences this has caused. Please contact Samsung Customer Support so that we can better investigate your issue and assist you towards a resolution or replacement.
Please reach out to us so that we can provide troubleshooting or begin warranty service.
You can call Samsung Customer Support via one of the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Samsung products are engineered to the highest standards of performance and quality and we back this soundbar system with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
We hope to hear from you soon.
~Samsung Solutions
Good sound when working properly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar sounds good when it is working properly but the volume goes up and down by itself. Tried turning it off then back on to reset but does the same thing. The volume doesn’t change in the display screen when this happens.
No, I would not recommend this to a friendTook advice from a floor salesman
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought two of these and wished i went for more WATTS. Sound i ok but nothing like a sound bar i have for $25.00 more. And i'm using three remotes for the Samsung TV and Sound Bar. I'm sure i can SYNC but i'm a slow tech learner.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Mike,
Thank you for your review of the Samsung Audio Soundbar HW-M360. I am sorry to hear that you had some control issues with this soundbar
Please know that you can you can adjust the Soundbar’s volume using the IR remote control
that came with a Samsung TV.
To adjust the volume using only the Samsung TV remote control, press and hold the Surround
button for more than 5 seconds until “SAMSUNG-TV REMOTE” appears in the Soundbar display.
Each time the Surround button is held for 5 seconds, the mode switches in the following order:
“SAMSUNG-TV REMOTE” (Default mode) → “OFF-TV REMOTE” → “ALL-TV REMOTE”
Please refer to the diagram drawing of the remote in your User Manual (page 15 "REMOTE CONTROL"). Then refer to pages 17 for further details
I hope this helps to resolve the issues. For further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
-Samsung Ambassador
Just OK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My main complaint is it did not have volume leveling. So every time a commercial came on I had to adjust the volume or put up with loud commercials. I returned it after a few days. It was easy to setup and sounded OK for the cost.
No, I would not recommend this to a friendA decent sound bar for the money
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this sound bar on a whim , it’s not bad for the money, if I were to donor again I would not buy this sound bar... the volume is inconsistent it’s either too loud or not loud enough .. z
No, I would not recommend this to a friendOK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased w/samsung TV hoping to improve sound for person with hearing aids and found currently used surround sound is as good. Will return sound bar to store. Probably purchase new tablet for wife at that time.
I would recommend this to a friendBrand response from Samsung
Posted .Bobb:
Thank you for your review of this Samsung Soundbar System. I am sorry to hear that it did not work out for you and have returned it.
Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support by any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Solutions
Average Sound Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased two soundbars at the same time... this and an LG soundbar at the same price. This is very weak compared to the LG soundbar. It was also harder to install.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Choose another sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a Samsung sound bar to go along with my TV but it doesn't stay connected with the TV and the sound quality isn't the same as my previous Sony sound bar.
No, I would not recommend this to a friendBrand response from Samsung
Posted .John:
Thank you for purchasing this Samsung Soundbar System. I am sorry to hear that you are experiencing issues.
To better troubleshoot why your soundbar is unable to stay connected to your TV, please reach out Samsung Support via any of the below options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
We look forward to hearing you.
- Samsung Solutions
- Cons mentioned:Volume
Not what I expected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the power plug. Works fine but I don't really like it. It isn't very loud. I would only recommend to people who are new to soround by sound.
No, I would not recommend this to a friend Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounded much better in the store than it did when we got it home and hooked it up. Bought speaker kit can’t really hear it, sub woofer is pretty much non existent.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Sandra,
Thank you for purchasing the Samsung Wireless Rear Loud Speakers. I am sorry to hear that you did not experience the full potential of the surround sound system.
Please know that by design, the surround speakers are supposed to simulate sounds happening behind the viewer. Therefore, most of the time the surround channels are only used for ambient sounds, which are naturally lower in volume.
However, there are a few settings you can change to adjust the surround effect to your preference:
1. Make sure that the source (e.g. TV output) is sending surround channels to the Soundbar. If the source is not surround, then set the Surround mode to OFF on the Soundbar by pressing the Surround button on the remote.
2. If the source has surround channels, select the desired Sound Mode from the Soundbar remote. Choices are STANDARD, MUSIC, CLEAR VOICE, SPORTS, or MOVIE.
3. Turn off Dynamic Range Control. This is done by pressing and holing the Sound Mode button while the Soundbar is in standby mode.
4. Increase the volume level of the surround speakers using the Sound Control button on the Soundbar remote control.
I hope these tips help to enhance your audio enjoyment.
Should you need further assistance with this issue or other features, please contact Samsung Customer Support via one of the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
-Samsung Ambassador
Occasional sound distortion
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will be contacting the Geek Squad as we get occasional sound interruption and distortion. (We are confident the problem is not in the transmission as other tv sets in our home do not have this problem.)
No, I would not recommend this to a friendBrand response from Samsung
Posted .Badger:
Thank you for your review on this Samsung Soundbar System.
Should you ever need further assistance or have any questions, please reach out to Samsung Customer Support via any of the below options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Solutions
Nice price/okay sound/no bass
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This falls into the category of you get what you pay for. The subwoofer is the downfall of this system with its lack of bass. The soundbar itself is okay but the subwoofer barely is noticeable.
No, I would not recommend this to a friendBrand response from Samsung
Posted .BobTee,
Thank you for purchasing this Samsung HW-M360 Soundbar System.
I am sorry to hear that you were not completely satisfied with its sub-woofer sound performance.
As the subwoofer is designed to pick up and amplify the low frequency sounds (from the right/left speakers), for example, the rumbles of an explosion, you won’t always hear it working.
To test if the sub-woofer is working properly, we recommend you play a blu-ray or UHD DVD movie with plenty of explosions, and place your hand on the subwoofer. You should feel vibrations as the unit receives and transmits the incoming audio from the content.
Another good test is to play music content with deep bass via Bluetooth connection, as it is not dependent on “effects” decoding.
I hope these tips help to improve your audio experience with the system. Please feel free to reach out to us for further assistance via one of the following options:
1) Toll free Customer Support toll-free at 1-800-SAMSUNG.
2) Reach us via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
3) Connect with us via Facebook Messenger at: http://m.me/samsungsupport,
4) Find us on Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Samsung is committed to providing the best possible product experience, quality, and value, and we greatly appreciate your comments and suggestions.
- Samsung Solutions