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  • Front. Samsung - 2.1-Channel Soundbar System with 6.5" Wireless Subwoofer - Black.
  • Alt View 11. Samsung - 2.1-Channel Soundbar System with 6.5" Wireless Subwoofer - Black.
  • Alt View 12. Samsung - 2.1-Channel Soundbar System with 6.5" Wireless Subwoofer - Black.
  • Alt View 13. Samsung - 2.1-Channel Soundbar System with 6.5" Wireless Subwoofer - Black.
  • Alt View 14. Samsung - 2.1-Channel Soundbar System with 6.5" Wireless Subwoofer - Black.
  • Alt View 15. Samsung - 2.1-Channel Soundbar System with 6.5" Wireless Subwoofer - Black.

Samsung - 2.1-Channel Soundbar System with 6.5" Wireless Subwoofer - Black

Model:
HW-M360/ZA
SKU:
5754512
Highly rated by customers for:
Your price for this item is $161.99
Clearance
The comparable value price is $169.99

Customer reviews

Rating 4.5 out of 5 stars with 3157 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are satisfied with the soundbar system's sound quality, praising its amazing sound. They also appreciate the easy setup process, especially when connecting to Samsung TVs. However, some customers have concerns about the volume, as higher volumes can make it difficult to understand dialogue. Additionally, a few customers have mentioned that the subwoofer could be more powerful and the remote control can be difficult to open.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 150 Showing 2,981-3,000 of 3,157 reviews

  • Ok for price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The look of this soundbar is nothing special. The remote takes a lot of getting use to. The only really good thing was the sound...but without ease of use or eye appeal that isn't much

    No, I would not recommend this to a friend
  • Cons mentioned:
    Volume

    Does not pack a punch

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is not very loud and falls short of my expectations. If you are looking for a little bit of bass, then this is for you.

    No, I would not recommend this to a friend

  • overall sound okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a new user to the sound bar. I cannot seem to get the correct connection with my Bluetooth. I'm certain it will be a good investment once I can get it to do what it could :-)

    No, I would not recommend this to a friend

  • Decent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just got the cheapest 2.1 channel sound bar. Didn’t think I needed anything crazy with this apartment down here. But if my home was any bigger I would need at least a 3.1

    I would recommend this to a friend

  • The bass is good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound bar was easy to install and use. The separate bass speaker sounds good. There is a delay between the sound and speaking from the TV picture. This is hard to get used to.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Volume

    If looking for true surround sound don't purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product was not easy to connect to TV. Surround sound with woofer is not very loud. It's the as the volume of the TV itself.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Shopper007:

      Thank you for your review of this Samsung Audio Soundbar. I am sorry to hear that you are not satisfied with the bass sound quality.

      Please know that the HW-M360 has a dedicated Subwoofer level control on your remote.

      The button is labeled “WOOFER”, and is located to the right of the Volume button.
      Push the button up or down to adjust the volume of the subwoofer to -12, or -6 to +6.
      Pressing the button will revert the subwoofer volume to level 0.

      I hope this helps to resolve the issues. For further assistance, please contact Samsung Customer Support and a representative will gladly help you.

      1) Phone: 1-800-SAMSUNG
      2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  http://m.me/samsungsupport
      4) Twitter:  https://twitter.com/messages/compose?recipient_id=18768513

      Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns. We look forward to hearing from you.

      - Samsung Solutions Samsung

  • Soundbar okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I expected more from this product. The first time it didnt pair the soundbar to the subwoofer. The second time it worked but I expected a better quality sound.

    No, I would not recommend this to a friend

  • Great for a small room

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I honestly thought the sound output would be better than it is. I installed this in my living room for entertainment purposes, and the sound barely reaches the next room over!

    No, I would not recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      gagirl822,

      Thank you for purchasing this Samsung HW-M360 Soundbar System
      I am sorry to hear that you were not completely satisfied with its sound quality.
      Please feel free to contact us for helps on sound setting adjustment that may make your audio experience more enjoyable.
      Simply give us a call at 1-800-SAMSUNG, or reach us via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact

      We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
      -Samsung Ambassador Samsung

  • Little to quite for me.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for mainly watching movies. I had to get the surround speakers as well just to complete the purchase. Sounds good but not great.

    No, I would not recommend this to a friend

  • okay for price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a Bose but was about 9 years old so I upgraded to blu ray dvd so I bought Samsung sound bar since blu ray and tv were Samsung but doesn't sound all that great--woofer

    No, I would not recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      1dmassey
      Thank you for your review of this Samsung M360 Soundbar System. I am sorry to hear that you are not satisfied with the sound quality. Please give us the opportunity to assist you with settings adjustment by calling Samsung Customer Support toll-free at 1-800-SAMSUNG. You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/ -Samsung Ambassador Samsung

  • Better than speakers that came with TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Improves TV speakers a bit and it's nice to have some bass. Bluetooth works nicely with apple devices and better than most portable speakers because of the subwoofer.

    No, I would not recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      Stybs,

      Thank you for purchasing this Samsung HW-M360 Audio product. I am glad that you are happy with the experience.

      Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.

      You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact

      We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/

      -Samsung Ambassador Samsung

  • sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this particular sound bar does not seem to be any different than the tv sound itself..turn off tv sound and use the sound bar its just the same

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      mike:

      I am very sorry to see that you are not happy with the volume performance on this Soundbar.

      To improve big changes in volume between sources, we suggest turning on Dynamic Range Control (DRC). DRC allows you to apply dynamic range control to Dolby Digital tracks. With the DRC turned on, loud sound is reduced. (The sound may be distorted.)

      To turn on DRC:
      Turn off the Soundbar > Press and hold the SOUND MODE button (located above the Volume button) on the remote control for about 5 seconds.

      I hope this helps to resolve the issue.

      If you need additional help, or have any questions or concerns with this HW-M360 soundbar, please reach out to us via any of the below options:
      1) Phone: 1-800-SAMSUNG (ask for Soundbars)
      Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
      2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  https://www.facebook.com/samsungsupport
      4) Twitter:  https://twitter.com/SamsungSupport

      The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio

      Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

      - Samsung Solutions Samsung

  • Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a Vizeo on the living room tv and wanted the sound on the bedroom tv. It is NOTHING like that. It works but it is really more of a pain.

    No, I would not recommend this to a friend

  • Works fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as an add on for TV. Works good to help add better sound than tv speaker, but is definitely not a higher quality soundbar.

    No, I would not recommend this to a friend

  • I'm satisfied.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was expecting to hear more from the bar, however all is good. Mounting it on the TV was a challenge (thank you Amazon for the hardware).

    I would recommend this to a friend

  • Adequate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adequate. Improvement over just tv speaker but difficult to modulate. Quite often too much bass comes through. Was hoping to level out sounds.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Remote control

    The remote never worked

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was upset that the remote never worked from the beginning. All of a sudden the soundbar stop working.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Sham,

      Thank you for your review of this Samsung HW-M360 Soundbar System.
      I am sorry to hear that you are experiencing issues with the remote and your soundbar.

      Samsung products are engineered to the highest standards of performance and quality and we back the soundbar system with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.

      Please reach out to us so that we can provide troubleshooting or begin warranty service.
      You can call Samsung Customer Support toll-free at 1-800-SAMSUNG.

      Or insert this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support

      We are likewise reachable by Facebook messenger at: http://m.me/samsungsupport .
      You can also tweet us at  https://twitter.com/messages/compose?recipient_id=18768513.

      Again, thank you for taking the time to share your experience. We hope to hear from you soon.

      ~ Samsung Solutions Samsung

  • Cons mentioned:
    Remote control

    I made a mistake getting this!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both the sound and functionality of this soundbar are below advertised quality! The thing I’m most unhappy with is I have to turn it off with its remote after I turn the TV off and after a minute or so it turns itself back on and I have turn it off again? No HDMI connection!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Danny:

      Thank you for purchasing this Samsung HW-M360 Soundbar. I am sorry to hear that you are experiencing issues.

      Please give us the opportunity to assist you by contacting Samsung Customer Support via any of the below options:
      1) Phone: 1-800-SAMSUNG (ask for Soundbars)
      Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
      2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  https://www.facebook.com/samsungsupport
      4) Twitter:  https://twitter.com/SamsungSupport

      Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.

      - Samsung Solutions Samsung

  • good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound clarity and bass is good on woofer but sound bar is not good enough to match actual 4K sound On big TVs like 55 and 65 inches

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Raghu:

      I am very sorry to see that you are not happy with the volume performance on this Soundbar.

      To improve big changes in volume between sources, we suggest turning on Dynamic Range Control (DRC). DRC allows you to apply dynamic range control to Dolby Digital tracks. With the DRC turned on, loud sound is reduced. (The sound may be distorted.)

      To turn on DRC: Turn off the Soundbar > Press and hold the SOUND MODE button (located above the Volume button) on the remote control for about 5 seconds.

      I hope this helps to resolve the issue. If you need additional help, or have any questions or concerns with this soundbar, please reach out to us via any of the below options:
      1) Phone: 1-800-SAMSUNG (ask for Soundbars) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
      2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger: https://www.facebook.com/samsungsupport
      4) Twitter: https://twitter.com/SamsungSupport
      5) The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio

      Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

      - Samsung Solutions Samsung

  • TV has more sound then the sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound bar is just okay. Something happened and now I am getting the sound from the TV and its better then what the soundbar was

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Marks:

      I am very sorry to see that you are not happy with the volume performance on this Soundbar.

      To improve big changes in volume between sources, we suggest turning on Dynamic Range Control (DRC). DRC allows you to apply dynamic range control to Dolby Digital tracks. With the DRC turned on, loud sound is reduced. (The sound may be distorted.)

      To turn on DRC:
      Turn off the Soundbar > Press and hold the SOUND MODE button (located above the Volume button) on the remote control for about 5 seconds.

      I hope this helps to resolve the issue.

      If you need additional help, or have any questions or concerns with this soundbar, please reach out to us via any of the below options:
      1) Phone: 1-800-SAMSUNG (ask for Soundbars)
      Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
      2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  https://www.facebook.com/samsungsupport
      4) Twitter:  https://twitter.com/SamsungSupport

      The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio

      Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

      - Samsung Solutions Samsung

Page 150, Showing 2,981-3,000 of 3,157 reviews
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