Customer Ratings & Reviews
- Model:
- HW-M360/ZA
- SKU:
- 5754512
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the soundbar system's sound quality, praising its amazing sound. They also appreciate the easy setup process, especially when connecting to Samsung TVs. However, some customers have concerns about the volume, as higher volumes can make it difficult to understand dialogue. Additionally, a few customers have mentioned that the subwoofer could be more powerful and the remote control can be difficult to open.
This summary was generated by AI based on customer reviews.
Decent for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent for the price. I expected deeper bass, along with total deeper sound.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Tommy
Thank you for purchasing this Samsung Soundbar System
I am sorry to hear that you were not completely satisfied with its sound quality
Your user feedback is also important to us and will be shared with our product team for future improvement.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Good for the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, doesn’t have hdmi which doesn’t make it connect as well. That’s the only negative
I would recommend this to a friendReturned it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound was nice, but I didn't feel it boosted the sound of the tv that much, so I returned it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Bott2,
Thank you for your review of this Samsung Soundbar System. I am sorry to hear that you were not completely satisfied with it and have returned it.
Your overall customer experience feedback is important to us and we will document your concerns.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support by any of the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
We hope to have you as a customer again in the near future.
- Samsung Solutions
Decent sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent sound bar. I bought it as temporary solution until I can afford a full fledged home theater system.
I would recommend this to a friendBrand response from MrSamsung
Posted .Vivek
Thank you for purchasing this Samsung Audio product. I am glad that you are happy with the experience.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Sound goods
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return the first soundbar. I could not get the subwoofer to syncto the bar.
I would recommend this to a friendGood Price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Not the sound quality i was expecting would not consider buying again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .duke:
I am very sorry that this soundbar has not lived up to your sound quality expectations .
Please reach out to us so we can better understand your usage scenario and why you are not enjoying the sound quality of this soundbar.
You can reach us via any of the below options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
We hope to hear from you.
- Samsung Solutions
Better than just the TV speaker.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I expected even more sound than it provides. It's still better than the TV alone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Cleffnote:
Thank you for purchasing this Samsung HW-M360 Soundbar System. I am sorry to hear that you were not completely satisfied with its sound performance.
Our customer care representatives are always here to help with sound setting adjustment to make your audio experience more tailored to your home entertainment environment. You can reach us via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
Again, thank you for taking the time to share your experience. We hope to hear from you soon.
- Samsung Solutions
Ok quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not much better than tv speakers. Sometimes they get out of sync with the tv speakers
No, I would not recommend this to a friendBrand response from Samsung
Posted .Phil,
Thank you for purchasing this Samsung HW-360 Soundbar System.
I am sorry to hear that you are experiencing out of sync issues with the TV speakers.
Please give us the opportunity to assist you by contacting Samsung Customer Support via one of the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
- Samsung Solutions
OK for small room
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sub is weak. OK for small room, maybe up to 10x12. Still better than TV speakers, though.
No, I would not recommend this to a friendsoundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No difference for me but husband likes this till the next new thing comes around
No, I would not recommend this to a friendBrand response from Samsung
Posted .MarkandEva:
I'm very glad to see that you are happy with this HW-M360 Soundbar System.
If you ever have questions or need assistance, please know that Samsung is always here to help. You can reach us via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
Thank you for choosing Samsung!
- Samsung Solutions
Bang for the $
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a decent sound bar. Nothing to complain about.
I would recommend this to a friendStill on the fence.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Keep hearing a loud popping sound. Geek squad is coming over to correct the problem.
I would recommend this to a friendBrand response from MrSamsung
Posted .Gkarp11,
Thank you for purchasing this Samsung HW-M360 Soundbar System
I am sorry to hear that you were not completely satisfied with the user experience.
Your feedback is very important to us and will be shared with our product team.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable via Facebook Messenger at: https://www.facebook.com/samsungsupport/app/158125230916392/
Or simply tweet us at: https://twitter.com/messages/compose?recipient_id=18768513
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service.
-Samsung Ambassador
Ok sound system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like the external woofer . Easy to pair with my tv and the sound is ok.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Caren,
Thank you for purchasing this Samsung HW-M360 Soundbar System.
If there is anything we can do to assist you and improve your product experience, please contact Samsung Customer Support via:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Your thoughts and opinions are very important to Samsung and we hope to hear from you.
~Samsung Solutions
Sounds okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works and sounds okay. I do not notice much base coming from the subwoofer
No, I would not recommend this to a friendBrand response from Samsung
Posted .Spot:
Thank you for your review of the Samsung Audio Soundbar. I am sorry to hear that you are not satisfied with the bass sound quality.
Please know that the HW-M360 has a dedicated Subwoofer level control on your remote.
The button is labeled “WOOFER”, and is located to the right of the Volume button.
Push the button up or down to adjust the volume of the subwoofer to -12, or -6 to +6.
Pressing the button will revert the subwoofer volume to level 0.
I hope this helps to resolve the issues. For further assistance, please contact Samsung Customer Support and a representative will gladly help you.
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns. We look forward to hearing from you.
- Samsung Solutions
Ok for small room
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought one for my parents for their living room and it wasn't that loud
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jmjm:
I am sorry to hear that you were not completely satisfied with this models sound performance.
Our customer care representatives are always here to help with sound setting adjustment to make your audio experience more tailored to your home entertainment environment.
You can reach us via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
We hope to hear from you soon.
- Samsung Solutions
Nice sound at higher volumes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install and use. When we use at lower volumes, an unwanted echo results.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Whit,
Thank you for your review of this Samsung Soundbar System. I am sorry to hear that you are experiencing unwanted echo.
The echo you are hearing is probably either of two things:
1. The Soundbar is set to Surround mode. To confirm, press the SURROUND button on the Soundbar remote to change the setting.
Or
2. The TV speakers are outputting sound at the same time as the Soundbar. To fix this, set the TV’s speakers volume to minimum (0) or MUTE.
If the issue persists, please contact us via one of the following options:
1) Call Samsung Customer Support toll-free at 1-800-SAMSUNG.
2) Reach us via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
3) Connect with us Facebook messenger at: http://m.me/samsungsupport, or via Twitter at: https://twitter.com/messages/compose?recipient_id=18768513
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
-Samsung Solutions
Works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works well but after a couple months the display stopped working on it
No, I would not recommend this to a friendBrand response from Samsung
Posted .James,
I am very sorry for the issues you have encountered with your Samsung HW-M360 Soundbar System. I understand the frustrations and the inconveniences this has caused. We ask that you please contact Samsung Customer Support so that we can better investigate your issue and assist you towards a resolution or replacement.
We can be reached by any of the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Samsung stands behind the quality and performance of every product we manufacture, and we back Samsung monitors with a 1-year manufacturer's limited warranty, if purchased brand-new directly from BestBuy.com or any other authorized seller.
Again, I am very sorry for the inconveniences you have had and hope that we will hear from you soon.
~Samsung Solutions
Decent sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing earth shattering. Sounds ok. Decent bass. High could be better.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DublinAutoSalesCom,
I’m sorry to see that you rated this product 3-stars, which indicates dissatisfaction.
If there is anything we can do to assist you and improve your product experience, please contact Samsung Customer Support via:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Your thoughts and opinions are very important to Samsung and we hope to hear from you.
~Samsung Solutions
- Pros mentioned:Sound quality
out of hearing,the sound is not enough to hear.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For a normal person,without a hearing problem,is a nice system. However. is not what I was looking for.I may have to buy a new smart television, or add something to this soundbar. Which I want to what can I get to enhance this system.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Guango:
I am very sorry to see that you are not happy with the volume performance on this Soundbar.
To improve big changes in volume between sources, we suggest turning on Dynamic Range Control (DRC). DRC allows you to apply dynamic range control to Dolby Digital tracks. With the DRC turned on, loud sound is reduced. (The sound may be distorted.)
To turn on DRC:
Turn off the Soundbar > Press and hold the SOUND MODE button (located above the Volume button) on the remote control for about 5 seconds.
I hope this helps to resolve the issue.
If you need additional help, or have any questions or concerns with this soundbar, please reach out to us via any of the below options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Solutions
Sound Bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not very impressed with the quality of sound for the price I paid.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .DieselHoward,
Thank you for purchasing this Samsung HW-M360 Soundbar System.
I am sorry to hear that you were not completely satisfied with its sound performance.
Our customer care representatives are always here to help with sound setting adjustment to make your audio experience more tailored to your home entertainment environment.
Simply give us a call at 1-800-SAMSUNG, or reach us via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport .
Or simply tweet us at https://twitter.com/messages/compose?recipient_id=18768513
Again, thank you for taking the time to share your experience. We hope to hear from you soon.
-Samsung Solutions