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  • Front. Samsung - 2.1-Channel Soundbar System with 6.5" Wireless Subwoofer - Black.
  • Alt View 11. Samsung - 2.1-Channel Soundbar System with 6.5" Wireless Subwoofer - Black.
  • Alt View 12. Samsung - 2.1-Channel Soundbar System with 6.5" Wireless Subwoofer - Black.
  • Alt View 13. Samsung - 2.1-Channel Soundbar System with 6.5" Wireless Subwoofer - Black.
  • Alt View 14. Samsung - 2.1-Channel Soundbar System with 6.5" Wireless Subwoofer - Black.
  • Alt View 15. Samsung - 2.1-Channel Soundbar System with 6.5" Wireless Subwoofer - Black.

Samsung - 2.1-Channel Soundbar System with 6.5" Wireless Subwoofer - Black

Model:
HW-M360/ZA
SKU:
5754512
Highly rated by customers for:
Your price for this item is $161.99
Clearance
The comparable value price is $169.99

Customer reviews

Rating 4.5 out of 5 stars with 3157 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are satisfied with the soundbar system's sound quality, praising its amazing sound. They also appreciate the easy setup process, especially when connecting to Samsung TVs. However, some customers have concerns about the volume, as higher volumes can make it difficult to understand dialogue. Additionally, a few customers have mentioned that the subwoofer could be more powerful and the remote control can be difficult to open.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 153 Showing 3,041-3,060 of 3,157 reviews

  • Just ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is not the best sounding speaker but you get what you pay for..

    I would recommend this to a friend

  • Good for small room

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t really fell the bass Front bar sounds a little hollow

    No, I would not recommend this to a friend

  • Not happy with the product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy with this really bad choice I would not recommend to anyone

    No, I would not recommend this to a friend
    • Brand response from MsSamsung
      Posted .

      Hello Pete, we understand your frustration with this subwoofer. Please feel free to fill out this form and our Social Media department would be more than happy to assist you. http://smsn.us/SamsungSupportUSA ^Michelle MsSamsung

  • Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok sound but a bit pricey for the quality of sound should be better.

    No, I would not recommend this to a friend

  • picture not what expected.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    would not recommend to friend. picture quality not what expected.

    No, I would not recommend this to a friend

  • yes good one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I knew that I wanted this product and it is meeting my expectations

    I would recommend this to a friend

  • It’s ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enough to give you bass for your tv. Gives you a little boost.

    No, I would not recommend this to a friend

  • Fills the room like a theatre.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not have to use much volume to get the theatre effect.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      slippery:

      I am very sorry to see that you are not happy with the volume performance on this Soundbar.

      To improve big changes in volume between sources, we suggest turning on Dynamic Range Control (DRC). DRC allows you to apply dynamic range control to Dolby Digital tracks. With the DRC turned on, loud sound is reduced. (The sound may be distorted.)

      To turn on DRC:
      Turn off the Soundbar > Press and hold the SOUND MODE button (located above the Volume button) on the remote control for about 5 seconds.

      I hope this helps to resolve the issue.

      If you need additional help, or have any questions or concerns with this soundbar, please reach out to us via any of the below options:
      1) Phone: 1-800-SAMSUNG (ask for Soundbars)
      Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
      2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  https://www.facebook.com/samsungsupport
      4) Twitter:  https://twitter.com/SamsungSupport
      5) The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio

      Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

      - Samsung Solutions Samsung

  • Its alright

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was expecting more for the price i got it, other than that oh well

    No, I would not recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      Jherrera3323

      Thank you for purchasing this Samsung M360 Soundbar System
      I am sorry to hear that you were not completely satisfied with its sound quality.

      Your feedback is very important to us and will be shared with our product team for future improvement.

      Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.

      You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact

      We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/


      -Samsung Ambassador Samsung

  • Weak Bass

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is ok, but the sub woofer is seriously lacking. Returned it.

    No, I would not recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      Jizzle

      Thank you for your review of this Samsung M360 Soundbar System

      I am sorry to hear that you were not completely satisfied with it.
      Your feedback is very important to us and will be shared with our product team for future improvement.

      Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.

      Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact

      We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/

      -Samsung Ambassador Samsung

  • Complicated

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took me awhile to figure out how to make it work

    No, I would not recommend this to a friend

  • Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good as long as you buy it new not pre owned.

    I would recommend this to a friend

  • Sound bar is ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok sound for a small room but not loud enough in open space.

    I would recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      Javiloso

      Thank you for purchasing this Samsung Soundbar System M360
      I am sorry to hear that you were not completely satisfied with its sound quality.

      Your feedback is very important to us and will be shared with our product team for future improvement.

      Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.

      You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact

      We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/


      -Samsung Ambassador Samsung

  • Not so great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound bar does a decent enough job (not much better than my TV) but the subwoofer is unnoticeable. I was told it really only works during movies but even then it almost like it’s not there. I would not recommend this product or purchase it again.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Johnizzle:

      Thank you for your review of the Samsung HW-M360 Soundbar. I am sorry to hear that you are not satisfied with the bass sound quality.

      Please know that the M360 has a dedicated Subwoofer level control on your remote.

      The button is labeled “WOOFER”, and is located to the right of the Volume button.
      Push the button up or down to adjust the volume of the subwoofer to -12, or -6 to +6.
      Pressing the button will revert the subwoofer volume to level 0.

      I hope this helps to resolve the issues. For further assistance, please contact Samsung Customer Support and a representative will gladly help you.

      1) Phone: 1-800-SAMSUNG (ask for Soundbars)
      Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
      2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  https://www.facebook.com/samsungsupport
      4) Twitter:  https://twitter.com/SamsungSupport

      The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio

      Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns. We look forward to hearing from you.

      - Samsung Solutions Samsung

  • It's is low when connected to my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To connect to tv for more volume it does not work but for regular Bluetooth on music off your phone it's pretty loud .. I actually wanted it for my tv not my music and I am disappointed in the volume it has on tv..

    No, I would not recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      Jenny

      Thank you for your review of this Samsung M360 Soundbar System.

      I am sorry to hear that you are experiencing issue with the low sound volume.
      Please give us the opportunity to assist you with the issues by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.

      You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact

      We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/

      -Samsung Ambassador Samsung

  • Couldn’t get sound to come from sound bar from tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sadly, this did not solve my audio problem with my tv.

    No, I would not recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      MaryB3400,

      Thank you for your review of this Samsung HW-M360 Soundbar System.
      I am sorry to hear that you are experiencing pairing issues.

      Please give us the opportunity to assist you with step-by-step troubleshooting by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.

      You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact

      Or find us on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/

      Again, thank you for taking the time to share your experience. We hope to hear from you soon.

      -Samsung Ambassador Samsung

  • needs integration with comcast tv remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    spending too much time resetting to optical connection

    No, I would not recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      joebob22,

      Thank you for your review of this Samsung HW-M360 Soundbar System.
      I am sorry to hear that you are experiencing pairing issue with your comcast TV remote.

      Please give us the opportunity to assist you with step-by-step troubleshooting by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.

      You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact

      Or find us on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/

      Again, thank you for taking the time to share your experience. We hope to hear from you soon.

      -Samsung Ambassador Samsung

  • Polk use to be good quality.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds nothing like it did in store. No bass and bar does not get loud. Had a cheap Samsung wired sub that sounded better. Plus this is the second one I have bought to replace my old Samsung. Would like to take this back too.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price, Sound quality
    Cons mentioned:
    Compatibility

    Great Speaker but I was let down

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This speaker is perfect for the price. Sound quality is solid and the subwoofer adds to the experience. When I first tested the sound bar at home, I was impressed. I also purchased a Samsung television and picked up a a full motion wall mount along with a universal sound bar mount so that I could attach the sound bar to the mount so that it sits and moves with my television. Where my television sits in my room it does not point towards me from a flat wall, so I needed the sound bar mount attached to the television mount so that I could turn the television and sound bar towards me at any point in the room. Long story short the sound bar is not compatible with hanging television mounts because its screws are located underneath the sound bar instead of its side. So unless you are willing to do some DIY to finesse this fault, if your attempting to do the same thing you are better off getting a different sounder that does not have this problem.

    No, I would not recommend this to a friend

  • If I could return it I would

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could return it I would. I bought an LG surround for my LG TV and a Samsung surround for my Samsung brand new TV and I have to say there is such a huge difference. Half the time I can barely make out what people are saying with the Samsung surround and I prefer trying to watch movies out of my bedroom. I wish I had not thrown out the box outside and left in the rain otherwise I would’ve used it to return this item but I’m not sure they’ll take it back without the original box

    No, I would not recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      Ladychaos,

      Thank you for your review of this Samsung HW-M360 Soundbar System. I am sorry to hear that you are experiencing issue with the voice quality.

      Have you tried selecting the Clear Voice sound mode for enhancement of vocal clarity?
      You can easily select the Clear Voice mode or any other preferred choice by pressing the Sound Mode button on your remote control, located just under the main button.
      Here is a link to the remote-control diagram on your user manual (page 15-17)
      http://downloadcenter.samsung.com/content/EM/201705/20170519125702383/HW-M450_ZA_AH68-02986Q-03-170427.pdf
      I hope these tips help to solve your issues.
      For further assistance, please contact our Customer Support at 1-800-SAMSUNG and a representative will gladly help you. You can also contact Samsung via LiveChat or email. Simply copy-paste this link into your browser: http://www.samsung.com/us/support/contact
      Or find us on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/

      Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service.

      -Samsung Ambassador Samsung

Page 153, Showing 3,041-3,060 of 3,157 reviews
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