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  • Front. Samsung - 2.1-Channel Soundbar System with 6.5" Wireless Subwoofer - Black.
  • Alt View 11. Samsung - 2.1-Channel Soundbar System with 6.5" Wireless Subwoofer - Black.
  • Alt View 12. Samsung - 2.1-Channel Soundbar System with 6.5" Wireless Subwoofer - Black.
  • Alt View 13. Samsung - 2.1-Channel Soundbar System with 6.5" Wireless Subwoofer - Black.
  • Alt View 14. Samsung - 2.1-Channel Soundbar System with 6.5" Wireless Subwoofer - Black.
  • Alt View 15. Samsung - 2.1-Channel Soundbar System with 6.5" Wireless Subwoofer - Black.

Samsung - 2.1-Channel Soundbar System with 6.5" Wireless Subwoofer - Black

Model:
HW-M360/ZA
SKU:
5754512
Highly rated by customers for:
Your price for this item is $161.99
Clearance
The comparable value price is $169.99

Customer reviews

Rating 4.5 out of 5 stars with 3157 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are satisfied with the soundbar system's sound quality, praising its amazing sound. They also appreciate the easy setup process, especially when connecting to Samsung TVs. However, some customers have concerns about the volume, as higher volumes can make it difficult to understand dialogue. Additionally, a few customers have mentioned that the subwoofer could be more powerful and the remote control can be difficult to open.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 154 Showing 3,061-3,080 of 3,157 reviews

  • Sound lagging

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The speaker was very easy to set up but after using it with my tv the sound would lag and skip while watching tv and movies. Ended up returning it and got an LG sound bar and it was perfect.

    No, I would not recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      Bushy,

      Thank you for your review of this Samsung HW-M360 Soundbar System

      I am sorry to hear that you were not completely satisfied with its functionality.
      Your feedback is very important to us and will be shared with our product team for future improvement.

      Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.

      Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact

      We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/

      -Samsung Ambassador Samsung

  • Pros mentioned:
    Sound quality

    Stopped working after only three days.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After only three days stopped working. Not sure why. Would not power on. Return to Best Buy. Easy return. Sounded great when it was working.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      jojo:

      I am sorry to hear that it did not work out for you and have returned it. Your feedback is very important to us and will be shared with our product team.

      Please know that Samsung products are engineered to the highest standards of performance and quality and we back the soundbar system with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.

      Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support by any of the below options:

      1) Phone: 1-800-SAMSUNG (ask for Soundbars)
      Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
      2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  https://www.facebook.com/samsungsupport
      4) Twitter:  https://twitter.com/SamsungSupport
      5) The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio

      Again, thank you for taking the time to share your experience. We hope to regain you as a customer in the near future.

      - Samsung Solutions Samsung

  • Poor Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Maybe it was our tv - it's 7 years old, but after having problems with the sound we decided to try a sound bar. Unfortunately we could hardly hear this one and se returned it.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Karen:

      Thank you for your review of this Samsung Soundbar System. I am sorry to hear that it did not work out for you and have returned it.

      Your feedback is very important to us and the volume issue will be shared with our product team.

      Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support by any of the below options:
      1) Phone: 1-800-SAMSUNG
      2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  http://m.me/samsungsupport
      4) Twitter:  https://twitter.com/messages/compose?recipient_id=18768513


      Again, thank you for taking the time to share your experience. We hope to regain you as a customer in the near future.

      - Samsung Solutions Samsung

  • Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I professionally had my Samsung soundbar connected to my Samsung smart tv. A few weeks after installation, the soundbar arbitrarily increases its volume. The remote does not work to adjust the sound. Had the tech back in to recheck connections, without success. I do not recommend this model soundbar.

    No, I would not recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      carnut,

      Thank you for your review of this Samsung HW-M360 Soundbar System.
      I am sorry to hear that you are experiencing sound volume issues.

      Samsung products are engineered to the highest standards of performance and quality and we back the soundbar system with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.


      Please give us the opportunity to assist you with step-by-step troubleshooting by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.

      You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact

      Or find us on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/

      Again, thank you for taking the time to share your experience. We hope to hear from you soon.

      -Samsung Ambassador Samsung

  • POC! never worked right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my second sound bar. First is great but it was top of line from Costco and this is mid range as a gift. What a piece it never worked quite right. It began to make crackling noises 3 weeks after purchase and would go away. Now it simply just makes the same noise but 90% of the time. Not useable....thanks Samsung and Best Buy! What a great Christmas gift for a family member....NOT!

    No, I would not recommend this to a friend

  • Terrible sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this sound bar as a Christmas present for a family member. After hooking it up with the supplied optical cable, the sound bar would constantly power off after five minutes. Apparently some Samsung bars have a power save mode after five minutes, which I discovered on some forums. Saved myself the aggregation and returned it promptly the next day. Save yourself the hassle and buy a different brand.

    No, I would not recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      Moabrox,

      Thank you for your review of this Samsung HW-M360 Soundbar System
      I am sorry to hear that it did not work out for you.

      Your feedback is very important to us and will be shared with our product team for future improvement.

      Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.

      Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact

      We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/

      Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service. We hope to regain you as a customer in the near future.


      -Samsung Ambassador Samsung

  • Sound bar cheap

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought it was ok but not very loud another friend purchased same one and is very loud to late for me to return so I guess I just got a lemon

    No, I would not recommend this to a friend

  • Nice Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound bar was nice, and i like how it synced up with my TV remote instantly. but its not as loud as i expected or wanted but good for a small room

    No, I would not recommend this to a friend

  • fair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad set up, but now it doesn't work (6 weeks later), and I can't get them to return email or phone call!

    No, I would not recommend this to a friend
    • Brand response from MsSamsung
      Posted .

      Hello Leppert, we understand your frustration with this soundbar. If you are still having issues, please feel free to fill out this form and our Social Media department would be more than happy to assist you. http://smsn.us/SamsungSupportUSA ^Michelle MsSamsung

  • Haven't used yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't used it yet. I brought this unit for my new house. Which we wouldn't be able to get into until August. Looks like it could be good.

    No, I would not recommend this to a friend

  • Subwoofer did not work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a gift for Father's Day. Since it didn't work, I just returned it

    No, I would not recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      Amanda

      Thank you for your review of this Samsung Soundbar System M360 I am sorry to hear that you were not completely satisfied with it. Your feedback is very important to us and will be shared with our product team for future improvement. Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/ -Samsung Ambassador Samsung

  • I ended up returning this product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of the soundbar wasn't all that great. When I returned this item to the store, there were 2 others that were returned also.

    No, I would not recommend this to a friend

  • No Bass

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went through all the set up sub is connected but literary no bass. Hope I'm still able to return.

    No, I would not recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      Aracoop,

      Thank you for your review of the Samsung Audio Soundbar. I am sorry to hear that you are not satisfied with the bass sound quality.

      Please know that the HW-M360 has a dedicated Subwoofer level control on your remote
      The button is labeled “WOOFER”, and is located to the right of the Volume button.
      Push the button up or down to adjust the volume of the subwoofer to -12, or -6 to +6.
      Pressing the button will revert the subwoofer volume to level 0.

      I hope this helps to resolve the issues. For further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.

      You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser:  http://www.samsung.com/us/support/contact

      We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/

      Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

      -Samsung Ambassador Samsung

  • Sound is not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy with the sound... I have to turn sound way up to here it... I am bring it back to the store... all my other items are Awesome....

    No, I would not recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      Clayton

      Thank you for your review of this Samsung M360 Soundbar System.

      I am sorry to hear that you are experiencing issue with the sound volume.

      Please give us the opportunity to assist you by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.

      You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact

      We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/

      -Samsung Ambassador Samsung

  • Not worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    purchased this to mount under my TV in the bedroom and the sound just wasn't enough for me to justify the price point.

    No, I would not recommend this to a friend

  • It's ok.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is practically no bass with the wireless subwoofer. It was a good price, but otherwise there is nothing too special about it.

    No, I would not recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      BestBuyReviewer

      Thank you for your review of this Samsung Soundbar System M360

      I am sorry to hear that you were not completely satisfied with it.
      Your feedback is very important to us and will be shared with our product team for future improvement.

      Should you have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.

      Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact

      We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/

      -Samsung Ambassador Samsung

  • Not A Good Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only good thing about this sound bar is the price. I wouldn't recommend it to anyone. The speakers popped the first few hours I had it on. The subwoofer is supposed to automatically pair with the soundbar but it didn't happen. Had to follow the manual instructions about 5 times before the blue light finally came on solid.

    No, I would not recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      kathi881

      Thank you for your review of this Samsung M360 Soundbar System.

      I am sorry to hear that you are experiencing issues.

      Please give us the opportunity to assist you with step-by-step troubleshooting by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.

      You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact

      We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/

      -Samsung Ambassador Samsung

  • Worst experience this year

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once again I tried to give bb a chance. Once again they screwed it up. Purchased an open box unit in excellent condition. After Christmas I go to set it up. No power cable to the subwoofer. Go back to the store. Second time i set it up. Run power cable zip tie everything. Then the soundbar itself doesn't power on. Customer service over the phone or in person didn't help. Goodbye bestbuy. Never again

    No, I would not recommend this to a friend

  • Samsung Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To be short and sweet, this was an unfortunate buy. I purchased this item because we got a good deal on a Samsung TV so of course I had to purchase a Samsung sound bar. Coming from a Sony setup, I was extremely disappointed in this item. The sound is about equal to the TV speakers. Definitely not worth buying.

    No, I would not recommend this to a friend

  • Eh, better sound bars out there

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's so so. Not the best, not the worst... guess you get what you pay for.

    No, I would not recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      Bestbuyfan11,

      Thank you for purchasing this Samsung HW-M360 Soundbar System.
      I am sorry to hear that you were not completely satisfied with its sound performance.

      Our customer care representatives are always here to help with sound setting adjustment to make your audio experience more enjoyable.
      Simply give us a call at 1-800-SAMSUNG, or reach us via LiveChat or email. Please copy-paste this link into your browser:  http://www.samsung.com/us/support/contact

      We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/

      -Samsung Ambassador Samsung

Page 154, Showing 3,061-3,080 of 3,157 reviews
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