Customer Ratings & Reviews

Name: Samsung - 2.1-Channel Soundbar System with 6.5" Wireless Subwoofer - Black
Brand: Samsung
SKU: 5754512
Price: 161.99 USD
Rating: 4.5 (3157 reviews)

Samsung - 2.1-Channel Soundbar System with 6.5" Wireless Subwoofer - Black

Model:: HW-M360/ZA; |
SKU:: 5754512

User rating, 4.5 out of 5 stars with 3157 reviews.

Highly rated by customers for:

Clearance

Customer reviews

Value
Rating 4.6 out of 5 stars
Quality
Rating 4.5 out of 5 stars
Ease of Use
Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are satisfied with the soundbar system's sound quality, praising its amazing sound. They also appreciate the easy setup process, especially when connecting to Samsung TVs. However, some customers have concerns about the volume, as higher volumes can make it difficult to understand dialogue. Additionally, a few customers have mentioned that the subwoofer could be more powerful and the remote control can be difficult to open.

This summary was generated by AI based on customer reviews.

Show only Verified Purchases

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

Sort by

Page 155 Showing 3,081-3,100 of 3,157 reviews

Rated 1 out of 5 stars
Not what I was looking for
|
|
Posted 6 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The only reason I'm giving this a bad review is that I expected a lot more. I'm sure it's fine for somebody else but the sound was just not enough. Also it turned on at 4:30am so we heard talking in the front room and freaked that somebody was in our house. We returned it.
I would recommend this to a friend
- Brand response from Samsung
  Posted 4 years ago.
  gomezgo:
  
  Thank you for your review of this Samsung Soundbar System.
  I am sorry to hear that you were not completely satisfied with it and have returned it. Your overall customer experience feedback is important to us and we will document your concerns.
  
  Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support by any of the below options:
  
  1) Phone: 1-800-SAMSUNG (ask for Soundbars)
  Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
  2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
  3) Facebook Messenger: https://www.facebook.com/samsungsupport
  4) Twitter: https://twitter.com/SamsungSupport
  
  The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
  
  We hope to regain you as a customer in the near future.
  
  - Samsung Solutions
Rated 2 out of 5 stars
System is not of good guilty
|
|
Posted 7 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Not a good system...pass on this one ! Bass woofer Is substandard overpriced and poor quality !
No, I would not recommend this to a friend
- Brand response from Samsung
  Posted 4 years ago.
  Steveo:
  
  I am sorry to hear that you were not completely satisfied with its sound performance.
  
  Our customer care representatives are always here to help with sound setting adjustment to make your audio experience more tailored to your home entertainment environment.
  
  You can reach us via any of the below options:
  1) Phone: 1-800-SAMSUNG (ask for Soundbars)
  Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
  2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
  3) Facebook Messenger: https://www.facebook.com/samsungsupport
  4) Twitter: https://twitter.com/SamsungSupport
  5) The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
  
  Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
  
  - Samsung Solutions
Rated 2 out of 5 stars
Not as powerful as I would have hoped
|
|
Posted 5 years ago. Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Was hoping for more from Samsung but was not impressed with the sound
No, I would not recommend this to a friend
Rated 2 out of 5 stars
It the best quality
|
|
Posted 5 years ago. Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Sound skips. Needed repair less than one year after purchasing.
No, I would not recommend this to a friend
Cons mentioned:
Connectivity
Rated 1 out of 5 stars
Terrible
|
|
Posted 8 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Terrible. Subwoofer won't connect to soundbar!!!!!
No, I would not recommend this to a friend
- Brand response from MrSamsung
  Posted 4 years ago.
  Guest1,
  
  Thank you for your review of this Samsung HW-M360 Soundbar System.
  
  I am sorry to hear that you are experiencing connection issue.
  
  Please give us the opportunity to assist you with step-by-step troubleshooting by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
  
  You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
  
  We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
  
  -Samsung Ambassador
Rated 1 out of 5 stars
Terrible subwoofer
|
|
Posted 7 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Bought this sound bar subwoofer package May 24 2018. 6 months later subwoofer does not want to sync to sound bar. I have tried everything in the booklet and online to fix this item. No luck. Your better off going with something else.
No, I would not recommend this to a friend
- Brand response from Samsung
  Posted 4 years ago.
  Niksah:
  
  I am sorry to hear that you are experiencing sync issues with the subwoofer and soundbar.
  
  Please contact Samsung Customer Support so that we can better investigate your issue and assist you towards a resolution or replacement.
  
  Samsung products are engineered to the highest standards of performance and quality and we back the soundbar system with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
  
  You can call Samsung Customer Support via any of the below options:
  1) Phone: 1-800-SAMSUNG
  2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
  3) Facebook Messenger: http://m.me/samsungsupport
  4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
  
  We hope to hear from you soon.
  
  - Samsung Solutions
Rated 1 out of 5 stars
Must Have TV with Blue Tooth
|
|
Posted 7 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
We have a new smart Samsung TV, but the TV did not have blue tooth capability. The TV did not have an an input for this sound bar to make connection. I had to return it to the store for a refund.
No, I would not recommend this to a friend
- Brand response from Samsung
  Posted 4 years ago.
  Jammer,
  
  Thank you for your review of this Samsung HW-M360 Soundbar System
  I am sorry to hear that it did not work out for you and had to return it. Your overall customer experience feedback is important to us and we will document your concerns.
  
  Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support by any of the following options:
  1) Toll-free calling: 1-800-SAMSUNG
  2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
  3) Facebook Messenger: http://m.me/samsungsupport
  4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
  
  Again, thank you for taking the time to share your experience. We hope to regain you as a customer in the near future.
  
  - Samsung Solutions
Rated 1 out of 5 stars
Not good Quality
|
|
Posted 5 years ago. Owned for 10 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
One of the Best Buy employee’s recommended this and it sucks it doesn’t turn on and it won’t connect right I’m really disappointed I wish I could return it
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Garbage
|
|
Posted 6 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is a terrible product. Sound bar failed after less than a year. This deserves less than one star if possible. Do not buy anything Samsung except for TVs.
No, I would not recommend this to a friend
- Brand response from Samsung
  Posted 4 years ago.
  Matt:
  
  I am very sorry to see that you have encountered issues with the Samsung HW-M360 Soundbar System. I understand your disappointment and hope that you will give us a chance to assist with troubleshooting or warranty service.
  
  Samsung products are engineered to the highest standards of performance and quality and we back your Samsung soundbar with a 1-year limited manufacturer's warranty, if purchased brand-new from an authorized dealer.
  
  For assistance, please contact us via any of the below options:
  1) Phone: 1-800-SAMSUNG (ask for Soundbars)
  Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
  2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
  3) Facebook Messenger: https://www.facebook.com/samsungsupport
  4) Twitter: https://twitter.com/SamsungSupport
  5) The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
  
  We look forward to hearing from you soon.
  
  - Samsung Solutions
Rated 1 out of 5 stars
Sound bar
|
|
Posted 7 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Excited to purchase this sound bar but when I connected it with my television the sound was no different than the sound on the television I am very disappointed
No, I would not recommend this to a friend
- Brand response from Samsung
  Posted 4 years ago.
  Linda,
  
  Thank you for purchasing this Samsung HW-M360 Soundbar System. I am sorry to hear that you were not completely satisfied with its sound performance.
  
  Our customer care representatives are always here to help with sound setting adjustment to make your audio experience more tailored to your home entertainment environment.
  
  Simply give us a call at 1-800-SAMSUNG, or reach us via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
  
  We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport .
  Or simply tweet us at https://twitter.com/messages/compose?recipient_id=18768513
  
  Again, thank you for taking the time to share your experience. We hope to hear from you soon.
  
  -Samsung Solutions
Rated 1 out of 5 stars
Don't Buy Open Box
|
|
Posted 6 years ago. Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Bought this as an open item. Sub didn't match the soundbar. Returned it immediately.
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Sound Bar
|
|
Posted 6 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This sound bar stopped working after only a few days. In less than a week the sound bar would not power on.
No, I would not recommend this to a friend
- Brand response from Samsung
  Posted 4 years ago.
  Jojo:
  
  I am very sorry for the issues you have encountered with your HW-M360 Soundbar System.
  
  Please contact Samsung Customer Support so that we can better investigate your issue and assist you towards a resolution or replacement.
  
  You can reach us via any of the below options:
  
  1) Phone: 1-800-SAMSUNG (ask for Soundbars)
  Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
  2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
  3) Facebook Messenger: https://www.facebook.com/samsungsupport
  4) Twitter: https://twitter.com/SamsungSupport
  
  The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
  
  Samsung products are engineered to the highest standards of performance and quality and we back the soundbar system with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
  
  - Samsung Solutions
Rated 1 out of 5 stars
Doesn't connect or work
|
|
Posted 8 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The stupid sound bar doesn't connect to the subwoofer and now Best Buy won't take it back so I have to contact Samsung.
No, I would not recommend this to a friend
- Brand response from MrSamsung
  Posted 4 years ago.
  Bria,
  
  Thank you for your review of this Samsung HW-M360 Soundbar System.
  I am sorry to hear that you are experiencing connection issue.
  
  Please give us the opportunity to assist you with step-by-step troubleshooting by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
  
  You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
  
  We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
  
  -Samsung Ambassador
Rated 1 out of 5 stars
Not that impressed - get the 4 series instead
|
|
Posted 7 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Spend the extra money for the 4 series. A lot more powerful sound and ambience compared to the 3 series.
No, I would not recommend this to a friend
- Brand response from Samsung
  Posted 4 years ago.
  h3ll2aiser:
  
  Thank you for purchasing this Samsung HW-M360 Soundbar System.
  
  Our customer care representatives are always here to help you find a soundbar system to help make your audio experience more tailored to your home entertainment environment.
  
  If you have any questions or concerns, you can reach us via any of the below options:
  
  1) Phone: 1-800-SAMSUNG (ask for Soundbars)
  Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
  2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
  3) Facebook Messenger: https://www.facebook.com/samsungsupport
  4) Twitter: https://twitter.com/SamsungSupport
  5) The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
  
  Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
  
  - Samsung Solutions
Rated 1 out of 5 stars
Doesn't work
|
|
Posted 8 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Bluetooth blue light just keeps blinking but won't link to sound bar. I have followed the directions over and over.
No, I would not recommend this to a friend
- Brand response from MrSamsung
  Posted 4 years ago.
  Karen,
  
  Thank you for your review of this Samsung HW-M360 Soundbar System.
  
  I am sorry to hear that you are experiencing Bluetooth connection issues.
  
  Please give us the opportunity to assist you with step-by-step troubleshooting by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
  
  You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
  
  We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
  
  -Samsung Ambassador
Rated 1 out of 5 stars
I have not been able to program it to use it.
|
|
Posted 7 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
instructions are not very clean. I have tried everything I can think of and still have been unable to use it.
No, I would not recommend this to a friend
- Brand response from MrSamsung
  Posted 4 years ago.
  vern,
  
  Thank you for your review of this Samsung HW-M360 Soundbar System.
  I am sorry to hear that you are experiencing issue with the setup process.
  
  Please give us the opportunity to assist you by contacting Samsung Customer Support via one of the following options:
  1) Toll-free calling: 1-800-SAMSUNG
  2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
  3) Facebook Messenger: http://m.me/samsungsupport
  4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
  
  Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
  
  -Samsung Ambassador
Rated 1 out of 5 stars
Do not different with TV audio
|
|
Posted 6 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Even though working it my wife do not recognize it because sound is almost same with TV
No, I would not recommend this to a friend
- Brand response from Samsung
  Posted 4 years ago.
  Josh:
  
  I am very sorry to see that you are not happy with the volume performance on this Soundbar.
  
  To improve big changes in volume between sources, we suggest turning on Dynamic Range Control (DRC). DRC allows you to apply dynamic range control to Dolby Digital tracks. With the DRC turned on, loud sound is reduced. (The sound may be distorted.)
  
  To turn on DRC:
  Turn off the Soundbar > Press and hold the SOUND MODE button (located above the Volume button) on the remote control for about 5 seconds.
  
  I hope this helps to resolve the issue.
  
  If you need additional help, or have any questions or concerns with this soundbar, please reach out to us via any of the below options:
  
  1) Phone: 1-800-SAMSUNG (ask for Soundbars)
  Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
  2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
  3) Facebook Messenger: https://www.facebook.com/samsungsupport
  4) Twitter: https://twitter.com/SamsungSupport
  5) The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
  
  Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
  
  - Samsung Solutions
Rated 1 out of 5 stars
Dont waste your time
|
|
Posted 6 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
My tv speakers were louder and sounded better. Just spend the money and buy sonos
No, I would not recommend this to a friend
- Brand response from Samsung
  Posted 4 years ago.
  Ducksick:
  
  Thank you for purchasing this Samsung HW-M360 Soundbar.
  
  I am sorry to hear that you were not completely satisfied with its sound performance. Our customer care representatives are always here to help with sound setting adjustment to make your audio experience more tailored to your home entertainment environment.
  
  You can reach us via any of the below options:
  1) Phone: 1-800-SAMSUNG (ask for Soundbars)
  Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
  2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
  3) Facebook Messenger: https://www.facebook.com/samsungsupport
  4) Twitter: https://twitter.com/SamsungSupport
  
  The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
  
  Again, thank you for taking the time to share your experience. We hope to hear from you soon.
  
  - Samsung Solutions
Rated 1 out of 5 stars
item was terrible
|
|
Posted 7 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I had bought this open box "excellent condition" item and all the plugs were missing
No, I would not recommend this to a friend
- Brand response from MrSamsung
  Posted 4 years ago.
  Jorge,
  
  I am very sorry to hear of your unfortunate ordeal. I would recommend that you contact your seller directly to inform them of your purchasing experience so that they can correct the situation.
  
  Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
  
  You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
  
  We are likewise reachable via Facebook Messenger at: https://www.facebook.com/samsungsupport/app/158125230916392/
  
  Or simply tweet us at: https://twitter.com/messages/compose?recipient_id=18768513
  
  Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
  
  -Samsung Solutions
Rated 1 out of 5 stars
Not a good subwoofer
|
|
Posted 7 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The subwoofer does not work and since i threw the box out they won’t take it back.
No, I would not recommend this to a friend
- Brand response from MrSamsung
  Posted 4 years ago.
  Kimn,
  
  Thank you for your review of this Samsung HW-M360 Soundbar System. I am sorry to hear that you are having trouble with the sub-woofer.
  Please give us the opportunity to assist you by contacting Samsung Customer Support via one of the following options:
  1) Toll-free calling: 1-800-SAMSUNG
  2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
  3) Facebook Messenger: http://m.me/samsungsupport
  4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
  
  Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
  
  -Samsung Ambassador

Showing 3,081-3,100 of 3,157 reviews

previous Page
1
More Pages available
153
154
155
156
157
More Pages available
next Page

Customer Ratings & Reviews

Samsung - 2.1-Channel Soundbar System with 6.5" Wireless Subwoofer - Black

Customer reviews

Rating Filter

Rating by feature

Pros mentioned filter

Cons mentioned filter

Customers are saying

Not what I was looking for

Brand response from Samsung

System is not of good guilty

Brand response from Samsung

Not as powerful as I would have hoped

It the best quality

Terrible

Brand response from MrSamsung

Terrible subwoofer

Brand response from Samsung

Must Have TV with Blue Tooth

Brand response from Samsung

Not good Quality

Garbage

Brand response from Samsung

Sound bar

Brand response from Samsung

Don't Buy Open Box

Sound Bar

Brand response from Samsung

Doesn't connect or work

Brand response from MrSamsung

Not that impressed - get the 4 series instead

Brand response from Samsung

Doesn't work

Brand response from MrSamsung

I have not been able to program it to use it.

Brand response from MrSamsung

Do not different with TV audio

Brand response from Samsung

Dont waste your time

Brand response from Samsung

item was terrible

Brand response from MrSamsung

Not a good subwoofer

Brand response from MrSamsung