Customer Ratings & Reviews
- Model:
- HW-M360/ZA
- SKU:
- 5754512
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the soundbar system's sound quality, praising its amazing sound. They also appreciate the easy setup process, especially when connecting to Samsung TVs. However, some customers have concerns about the volume, as higher volumes can make it difficult to understand dialogue. Additionally, a few customers have mentioned that the subwoofer could be more powerful and the remote control can be difficult to open.
This summary was generated by AI based on customer reviews.
Great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My remote is not working and I don’t receive the wall mount in the box
No, I would not recommend this to a friendBrand response from Samsung
Posted .Petal:
I am sorry to hear that you are experiencing issues.
Please give us the opportunity to assist you by contacting Samsung Customer Support via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
- Samsung Solutions
Bad sound quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad sound quality. It didn’t sound as though we put up a sound bar.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Rating:
I am very sorry to see that you are not happy with the sound quality on this Samsung 360 Soundbar System. .
So that we can better understand your usage scenario and assist you, please contact Samsung Customer Support via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
Again, I am very sorry for the disappointment and hope that we will hear from you soon.
- Samsung Solutions
Terrible
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible amp blew in less than a month after purchase
No, I would not recommend this to a friendCould be me...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Maybe it's just because of operator error... but this thing is terrible.
No, I would not recommend this to a friendDidn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar didn't work out of the box. Plugged it in and nothing.
No, I would not recommend this to a friendReturned because I did not want the subwoofer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this item because I did not want the subwoofer
No, I would not recommend this to a friendBrand response from Samsung
Posted .Rita,
Thank you for your review of this Samsung Soundbar System. I am sorry to hear that you were not completely satisfied with it and have returned it.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support by any of the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for choosing Samsung.
- Samsung Solutions
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The speakers on my tv, are just as good, so don't wait your money
No, I would not recommend this to a friendDoes not work with sub woofer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work with subwoofer. Does now work with subwoofer
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .PAmela,
Thank you for your review of this Samsung HW-M360 Soundbar System.
I am sorry to hear that you are experiencing pairing issue.
Please reach out to us so that we can provide troubleshooting or begin warranty service.
You can call Samsung Customer Support toll-free at 1-800-SAMSUNG.
Or insert this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook messenger at: http://m.me/samsungsupport .
You can also tweet us at https://twitter.com/messages/compose?recipient_id=18768513.
Again, thank you for taking the time to share your experience. We hope to hear from you soon.
-Samsung Ambassador
Would not recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Bluetooth sub woofer would not sync to the speaker.
No, I would not recommend this to a friendHORRIBLE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst purchase! Too late to return or I would!!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Mike,
To better understand the issues you are having with you Samsung Soundbar System, please contact Samsung Customer Support so that we can better investigate your issue and assist you towards a resolution or replacement.
You can call Samsung Customer Support via one of the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Samsung products are engineered to the highest standards of performance and quality and we back the soundbar system with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
We hope to hear from you soon.
- Samsung Solutions
Stopped working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am having trouble with the sound bar. Needs fixed
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Ralphie,
Thank you for your review of this Samsung HW-M360 Soundbar System.
I am sorry to hear that you are experiencing issues.
Samsung products are engineered to the highest standards of performance and quality and we back the soundbar system with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
Please reach out to us so that we can provide troubleshooting or begin warranty service.
You can call Samsung Customer Support toll-free at 1-800-SAMSUNG.
Or insert this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook messenger at: http://m.me/samsungsupport .
You can also tweet us at https://twitter.com/messages/compose?recipient_id=18768513.
Again, thank you for taking the time to share your experience. We hope to hear from you soon.
-Samsung Ambassador
Not worth it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This soundbar wasnt worth the money. I returned it.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Chozen
Thank you for your review of this Samsung M360 Soundbar System
I am sorry to hear that you were not completely satisfied with it.
Your feedback is very important to us and will be shared with our product team for future improvement.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
- Pros mentioned:Sound quality
Why spend more?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this system yesterday and installed on our 40" bedroom tv until my new 65" tv is delivered this week. My 14 year old 50" Sanyo didn't have an optical out to set it up in the family room. Amazing sound quality over just the television speaker. I snagged the rear speakers for $30 off on the Christmas bonus plan. Once dialed in, it feels like being in a movie theater! I streamed The Kingsman first movie to test the balance and quality. A1 and I can't wait for the big box to get here later this week.
I would recommend this to a friend - Pros mentioned:Easy setup
Impressive sound in a compact package
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I picked these up last month along with the wireless rear speakers: SWA-8500S/ZA I bought this to replace the Insignia soundbar I bought earlier this year, which lacked in so many ways and had multiple usability issues. Very satisfied with setup.
I would recommend this to a friend - Pros mentioned:Price
Works after 5 yrs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still workiklng after years. Would buy again. Great deal.
I would recommend this to a friend Great Speaker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this sound bar because I wanted to buy something great, but not that expensive. It’s a great sound bar, has great sound, and goes really loud. My only concern about the product is that when I connect with it on Bluetooth, it looses connection, at first I thought it was my phone messing up with the Bluetooth connection, but I tried it with a brand new phone and got the same result. Other than the Bluetooth problem, the speaker is great. It just sucks a lot that I can’t connect with Bluetooth because every 4 minutes or so it starts playing like a scratched record.
I would recommend this to a friend- Pros mentioned:Easy setup, Price
Great budget soundbar!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After putting off buying a soundbar for 2yrs I finally went shopping. I wanted to stick with Samsung because I have a Samsung TV. After listening to a couple of more expensive bars I decided on this one as I couldn't justify spending hundreds more for a 5% gain. Hook up was simple and took a total of 15 minutes including unboxing. For well under $200 this soundbar exceeds my needs and expectations.
I would recommend this to a friend - Pros mentioned:Price, Sound quality
Exceptional sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly I’ve only written a handful of reviews so to write one usually means something is really good or really bad! This sound bar exceeded my expectations. I’ve had it for a little over a year & it has been a great buy up to this point. The sound it puts out is crisp & the subwoofer packs a nice little punch too!! Not bad for the price
I would recommend this to a friend Sounds Great but doesn't mount to the TV well
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I made my own brackets to mount this to my TV that is located in a corner on a wall mount bracket. The problem is that the holes to mount the soundbar turn the bar so the display cannot be seen. Most of the brackets I found online to purchase didn't offer an option to turn it to the right way to read the display. I also purchased the "wireless rear speakers" and was disappointed to find that they are wired to a central hub that connects via a bluetooth connection to the soundbar. I was hoping to eliminate the mess of wires and get the surround sound option for movies.
I would recommend this to a friend- Pros mentioned:Easy setup
POWERFUL SOUND!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.PURCHASED THIS PRODUCT TO HELP THE SOUND ON MY TELEVISION WHICH SEEMS TO BE GOING OUT. I HAD NO IDEA WHAT I WAS DOING. BUT AFTER A LITTLE HELP GOT IT HOOKED UP. LOVE THIS PRODUCT!!!. I MUTED MY TELEVISION AND JUST LET THE BOX DO THE WORK. THE SOUND IS GREAT, MUCH BETTER THAN THE TV ALONE. SO GLAD I VENTURED OUT AND DID THIS. WILL PUT ONE ON ALL MY TV'S. #GIRLPOWER!!!
I would recommend this to a friend