Customer Ratings & Reviews
- Model:
- HW-M360/ZA
- SKU:
- 5754512
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the soundbar system's sound quality, praising its amazing sound. They also appreciate the easy setup process, especially when connecting to Samsung TVs. However, some customers have concerns about the volume, as higher volumes can make it difficult to understand dialogue. Additionally, a few customers have mentioned that the subwoofer could be more powerful and the remote control can be difficult to open.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Continually recycles off of source
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this with my Samsung smart TV. For awhile the sound quality was good. I have strong internet service for all of my wi-fi devices. About 8 months ago the sound bar started to recycle off the source. I've been working with my internet provider and there is no problem with the quality of my service. I have read that this is a common problem with this model. Any suggestions? I have always preffered Samsung products until now.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Leina,
Thank you for purchasing this Samsung HW-M360 Soundbar System. I am sorry to hear that you are experiencing issues with the soundbar recycling off the source.
Please give us the opportunity to assist you by contacting Samsung Customer Support via one of the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
- Samsung Solutions
- Cons mentioned:Volume
Terrible quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love that my Samsung sound bar only connects to my tv when it wants to and the terrible in and out quality of the sound IF it connects really is the icing on the cake. Pairs great with my 65" curved 4k Samsung t.v. where volume 1 and 100 sounds the same. Id say almost $2k well spent! NOT
No, I would not recommend this to a friendBrand response from MsSamsung
Posted .Hello Sergeant, we understand the issue you are having with the subwoofer. Please feel free to fill out this form and our Social Media department would be more than happy to assist you. http://smsn.us/SamsungSupportUSA ^Michelle
Not a good long term use product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.While it worked it was ok. Sound was a little lagging (had to set the timing multiple times to get that resolved so people talking synced between picture and sound). Bought in 2019 and now in 2023 it's overheating and stopping during use. I have other expensive good quality speakers that have lasted over 20 years, so for this to last less than 5 years is a disappointment.
No, I would not recommend this to a friendSubwoofer Fatal Error -- Again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The soundbard itself works fine. The Subwoofer; however, is garbage. It worked for apprx 30 minutes to an hour, then stopped. The red and blue lights were flashing on top--looked it up, says it's a fatal error. Called Samsung, the made us go through all of the steps we already went through from the manual, just to tell us it was a fatal error. We had to send it it. We were told to send the whole unit, as it would be replaced, but instead, the sent us back the exact same unit, allegedly repaired. It worked for about 15 minutes, and then cut out. Now, it works for about 5 seconds if you unplug and plug back in, then cuts out and the red and blue lights come back on. Now I have to deal with this again. I had to drive two towns over, a 44 mi round trip, to send it out last time, because Samsung was too cheap to schedule a UPS pick up at my door. I've been an avid Samsung consumer over the years, phones, appliances, TV...but this is too much. They should have replaced it the first time, without inconveniencing me.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .4FenianBhoys,
Thank you for your feedback on the Samsung HW-M360 Sound bar System I am very sorry for the issues you have encountered, and understand your disappointment. Your user experience is very important to us and will be shared with our teams.
Should you wish to check the status of your repair or need any further assistance, please contact us:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service. We hope to hear from you soon.
- Samsung Ambassador
- Cons mentioned:Remote control
Decent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound, low rating because the remote doesn't have a volume control feature. Works with TV remote but kind of an oversight for an audio device.
I would recommend this to a friendBrand response from Samsung
Posted .Trouten,
Thank you for your review of the Samsung HW-M360 Soundbar. I am sorry to hear that you are experiencing difficulties adjusting the sound volume from the remote.
You can select from TREBLE, BASS or AUDIO SYNC
- To control the volume of the treble or bass sound, select TREBLE or BASS in Sound Settings, and then adjust the volume between -6~+6 by using the Up/Down buttons.
- Press and hold the (Sound Control) button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2KHz, 2.5KHz, 5KHz, and 10KHz are selectable (Left/Right) and each can be adjusted to a setting between -6 ~ +6 (Up/Down).
- If the video and audio between the TV and your Soundbar are not synchronized, select AUDIO SYNC in Sound Settings, and then set audio delay between 0~300 milliseconds by using the Up/Down buttons. (Except “USB” mode)
- Audio Sync is only supported in some functions
I hope this helps to resolve the issues. For further assistance, please contact Samsung Customer Support and a representative will gladly help you. We can be reached at any of the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns. We look forward to hearing from you.
- Samsung Solutions
xCELLENT BUY FOR THE PRICE.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the soundbar about 2 months ago, zero issues, works great. Only question is why some movies are much louder than others, sometimes I play at mid volume, occasionally have to go up to almost max
I would recommend this to a friendHome Theater
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Immersive bass and detailed sound effects will make your music experience to a next level.
I would recommend this to a friend- Cons mentioned:Connectivity
Average Sound, Subwoofer Died
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was expecting a little more from a Samsung sound bar. Not sure where all the 5 star ratings are coming from. Bought it to go with my new Samsung TV, but the sound is only marginally better than coming from the TV itself. Optical cable doesn't improve the sound over HDMI. Clear Voice selection doesn't seem to make a whole lot of difference. Subwoofer failed to connect after 6 months. Samsung Support went through the same steps I did, agreed Bluetooth wasn't working. Wanted me to ship back a 15 lb device. Marginal sound, components stopped working ... I gave up on it and went with a different brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .BoomerSooner:
I am very sorry to see that you have encountered sound quality issues with the Samsung Soundbar System and have returned it.
Your feedback is very important to us and will be shared with our product team.
Should you ever decide to purchase another Samsung Soundbar and have questions, please know that we are always here to help and can be reached at the following:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, I am very sorry for the inconveniences you had, and hope that we will regain you as a customer.
- Samsung Solutions
Great Sound!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Another great Samsung product. I enjoy watching movies with this more immerse audio. You'll love it!
I would recommend this to a friendAwesome
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound bar for them being small. Music sounds super clear
I would recommend this to a friendStarted off Great then began failing....
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just purchased this soundbar (June 23, 2017) to go with a Samsung 4K TV purchased at the same time. I always buy the same brand to make syncing with the TV much easier. This is not the case with this soundbar and it will be getting returned today. The bar says it is synced with the TV via bluetooth when I first started using it and it worked Great! Decent bass, much louder and clearer sound than the TV. Then it just stopped syncing. "Ok i'll use the Optical cable..." That's what I thought....Still NOT ANY LOUDER than the TV! SO FRUSTRATED! Will Give best buy and samsung one more shot with the "higher priced, better quality soundbar" -- for $60 more. But if it keeps up then I am switching brands to a pure audio company.
No, I would not recommend this to a friendExtremely weak subwoofer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought mine the other day. Quick installation and easy to pair and connect. Pretty good sound from the Soundbar but the subwoofer is extremely weak. Barely hear any difference if I have the sub on or not. Even if this Soundbar is on the lower scale I definitely would have expected a better subwoofer. Haven’t decided if I shall return or not.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jacob,
Thank you for your review of this Samsung Soundbar System. I am sorry to hear that you are not satisfied with the sound quality.
Please know that the HW-M360 has a dedicated Subwoofer level control on your remote.
The button is labeled “WOOFER”, and is located to the right of the Volume button.
Push the button up or down to adjust the volume of the subwoofer to -12, or -6 to +6.
Pressing the button will revert the subwoofer volume to level 0.
I hope this helps to resolve the issues. For further assistance, please contact Samsung Customer Support via:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Solutions
- Pros mentioned:Sound quality
Great soundbar but remote does not work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar sounds good but remote does not work. Contacted Samsung and was told to ship sound bar to them and they would fix it. Fix it. That's what you want to hear when you buy something brand new.
No, I would not recommend this to a friendBrand response from Samsung
Posted .John:
Thank you for purchasing the Samsung HW-M360 SOundbar System I am sorry to see that you are having issues with the remote.
Our warranty process is efficient and easy:
1) Once you contact and inform us that you need to process an RMA, we will email you an RMA form.
a) This form will ask for your contact info, reason for repair, and a copy/photo of your receipt/bill of sale (if possible).
b) Please email us back the completed form and proof of purchase.
2) Once we receive your completed RMA form, we will email you your RMA Ticket Number. If you are within the U.S., you will also be emailed a UPS label to send us your Soundbar/Speakers/UBD for assessment.
3) You should receive your repaired or replacement drive within 5-7 business days from the date you shipped us back your model.
If at any time you wish to check the status of your RMA, you can contact Samsung Customer Support at any of the following options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
~ Samsung Solutions
5 star reviews? Are you kidding me?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a Samsung Soundbar in my living room that is fantastic. In fact I liked it so much I bought a similar one (this one) because no one seems to have the other Model HW-MM55. I did not expect it to be as good but it's simply awful. There is no bass response, it has no power, it's pretty much useless. Samsung makes some great stuff but this is not one of those things. The 5 star reviews here are blowing my mind. Did I get a bad one?
No, I would not recommend this to a friendBrand response from Samsung
Posted .djkeith:
Thank you for sharing your experience with the Samsung HW-M360 Soundbar System.
Please reach out to us so we can better understand your usage scenario and why you are not getting the sound quality you come to expect.
You can reach us via any of these options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
We look forward to hearing from you!
- Samsung Solutions
Very little bass
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have it connected via optic cabe to my samsung tv. Sound from the bar is great. Sub woofer hardy works below volume 25 even with bass and the woofer turned up to full.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Nickvet:
Thank you for your review of the Samsung Audio Soundbar. I am sorry to hear that you are not satisfied with the bass sound quality.
Please know that the HW-M360 has a dedicated Subwoofer level control on your remote.
The button is labeled “WOOFER”, and is located to the right of the Volume button.
Push the button up or down to adjust the volume of the subwoofer to -12, or -6 to +6.
Pressing the button will revert the subwoofer volume to level 0.
I hope this helps to resolve the issues. For further assistance, please contact Samsung Customer Support and a representative will gladly help you.
1) Phone: 1-800-SAMSUNG (ask for Soundbars) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns. We look forward to hearing from you.
- Samsung Solutions
sw is useless
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What in the heck is the big thing about a sound bar? I do not get it! It hardly makes any difference then the TV speakers, plus I can barely hear the sub-woofer at all even at a 6. Easy to set up but a waste of money. I confess this is my first sound bar. Do you need to watch movies with F-14's talking off to hear the frick'n sub-woofer?
No, I would not recommend this to a friendBrand response from Samsung
Posted .jabby:
I am sorry to hear that you are not satisfied with the bass sound quality.
Please know that the HW-M360 has a dedicated Subwoofer level control on your remote.
The button is labeled “WOOFER”, and is located to the right of the Volume button.
Push the button up or down to adjust the volume of the subwoofer to -12, or -6 to +6.
Pressing the button will revert the subwoofer volume to level 0.
I hope this helps to resolve the issues. For further assistance, please contact Samsung Customer Support and a representative will gladly help you.
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns. We look forward to hearing from you.
- Samsung Solutions
Worked well until it quit
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good soundbar and sub, but less than a year after buying it, it would not turn on. Tried all the stuff to solve it from the Samsung website to no avail.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Sandwah,
Thank you for your review of this Samsung Soundbar System. I am sorry to hear that you are experiencing issues.
Samsung products are engineered to the highest standards of performance and quality and we back the soundbar system with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
Please reach out to us so that we can provide troubleshooting or begin warranty service.
You can call Samsung Customer Support toll-free at 1-800-SAMSUNG.
Or insert this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook messenger at: http://m.me/samsungsupport .
You can also tweet us at https://twitter.com/messages/compose?recipient_id=18768513.
Again, thank you for taking the time to share your experience. We hope to hear from you soon.
-Samsung Solutions