Customer Ratings & Reviews
- Model:
- HW-M360/ZA
- |
- SKU:
- 5754512
Customer reviews
Rating 4.5 out of 5 stars with 3157 reviews
(3,157 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the soundbar system's sound quality, praising its amazing sound. They also appreciate the easy setup process, especially when connecting to Samsung TVs. However, some customers have concerns about the volume, as higher volumes can make it difficult to understand dialogue. Additionally, a few customers have mentioned that the subwoofer could be more powerful and the remote control can be difficult to open.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Worth Every Penny
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Makes every program better. Different settings for sports, movies, etc. Not sure how I got along without one.
I would recommend this to a friend- Cons mentioned:Connectivity
Rated 3 out of 5 stars
Great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can't seem to get it synched with my Sharp aquos tv but it sounds great.
I would recommend this to a friendBrand response from MrSamsung
Posted .Doug,
Thank you for purchasing this Samsung UHD Blu-ray Player.
I am sorry to hear that you are experiencing sync issue with your TV.
Please give us the opportunity to assist you by contacting us via one of the following options:
1) call Samsung Customer Support toll-free at 1-800-SAMSUNG.
2) reach us via LiveChat or email. Please copy-paste this link into your browser:  http://www.samsung.com/us/support/contact
3) Connect with us on our Samsung Support Facebook page at:  https://www.facebook.com/samsungsupport/app/158125230916392/
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
-Samsung Ambassador
- Pros mentioned:Sound quality
Rated 5 out of 5 stars
Great Sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my husband for Christmas. He is a gamer and hated the built in TV speakers. These speakers are incredible and allow you to hear background noises you never knew exsisted! The clear setting is perfect for shows with actors that mumble. Great entry level home speakers.
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 4 out of 5 stars
Nice upgrade
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good sound bar for the money. It has decent sound with a variety of sound type settings to choose from. It definitely improved the sound quality from just the tv speakers. If you’re looking for theater sound you might be disappointed, but if you’re looking for an enhancement, you’ll be happy.
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 3 out of 5 stars
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality could be louder, but overall good bass and clear sound.
I would recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung HW-M360 Soundbar System.
I am sorry to hear that you were not completely satisfied with its low volume.
Please check the connection between the Soundbar and other source devices, and try the following tips that may help improve the volume level.
1. If the Soundbar is connected to a TV thru HDMI, make sure to use the HDMI-ARC jack on the TV and select “External speakers” as the TV sound output.
2. Check the audio output format sent to the Soundbar. Typical options are PCM, Dolby Digital, and Bitstream. Select the option that optimizes the sound from your source.
3. Change the SOUND MODE on the Soundbar using the Soundbar’s remote. Choices are STANDARD, MUSIC, CLEAR VOICE, SPORTS, or MOVIE. Select the appropriate mode for the individual room acoustics.
4. Turn on Dynamic Range Control. This is done by pressing and holding the SOUND MODE button on the remote control while the Soundbar is in standby mode.
I hope these tips help to enhance your audio enjoyment.
For further assistance on sound adjustment or other feature usages, please contact us via one of the following options:
1) call Samsung Customer Support toll-free at 1-800-SAMSUNG.
2) reach us via LiveChat or email. Please copy-paste this link into your browser:  http://www.samsung.com/us/support/contact
3) Connect with us on our Samsung Support Facebook page at:  https://www.facebook.com/samsungsupport/app/158125230916392/
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service.
-Samsung Ambassador
- Pros mentioned:Sound quality
Rated 5 out of 5 stars
Nice speakers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I custom mounted it to my TV stand so it hangs just below the TV. I did this so when I turn the TV the speaker point in the same direction. I have small living room so it fills the room with sound. I love the wireless subwoofer, I have plugged in across the room and sounds great.
I would recommend this to a friend - Pros mentioned:Price
Rated 5 out of 5 stars
Great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound system for the price, subwoofer works way better than expected! Would definitely recommend to those who want an upgrade from their normal TV sound without spending a fortune. Bluetooth has a definite delay but works well with music. Music sounds okay but movies sound amazing!
I would recommend this to a friend - Pros mentioned:Easy setup
Rated 5 out of 5 stars
The best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this speaker. The sound is amazing and with the subwoofer it sounds even better. This thing is loud! You can easily hear it all throughout the house if you want it to. I’ve had it all the way up and it never sounds bad. Easy to set up and Never had ANY problems.
I would recommend this to a friend Rated 3 out of 5 stars
Not worth price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In order to make new televisions skinny and sleek, the speakers are placed in the back -- that is why you cannot hear anything nowadays. However, this speaker is so bulky that I cannot fit it under my tv (purchased at Best Buy) and therefore it sits behind it which defeats the purpose. Plus the remote is not universal and will not pair with tv. So I have another remote.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Tarainjag,
Thank you for your review of this Samsung Soundbar System.
I am sorry to hear that you are experiencing pairing issue.
Please give us the opportunity to assist you by contacting us via one of the following options:
1) call Samsung Customer Support toll-free at 1-800-SAMSUNG.
2) reach us via LiveChat or email. Please copy-paste this link into your browser:  http://www.samsung.com/us/support/contact
3) Connect with us on our Samsung Support Facebook page at:  https://www.facebook.com/samsungsupport/app/158125230916392/
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
-Samsung Ambassador
- Pros mentioned:Easy setup
Rated 5 out of 5 stars
REALLY GREAT PURCHASE!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did a lot of searching on reviews, and decided on this Soundbar. It has really made a difference for the sound of my TV. It was super easy to hook up, and have never had any problems. I am very glad I made this purchase, and would highly recommend it.
I would recommend this to a friend Rated 5 out of 5 stars
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They work fine and they link up easily with my phone. I use them as headgear when I mow the lawn.
I would recommend this to a friendRated 4 out of 5 stars
Great sound bar for price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Reviewed other products in same price range, but none had reviews as good as the ones for this
I would recommend this to a friend- Pros mentioned:Sound quality
Rated 5 out of 5 stars
Outstanding value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is superb for the price and it greatly improved our 55-inch 4K HDTV experience! Without the soundbar, the TV's sound was almost poor. With the soundbar, I don't have to spend hundreds more on a full surround-sound system (at least not right now--not until I have the money!).
I would recommend this to a friend Rated 5 out of 5 stars
Excellent soun ds foir the price and size
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommend for any Samsung LED HDTV 55" or Higher for a fa tastic quality of performance
I would recommend this to a friendRated 5 out of 5 stars
Love this
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second soundbar purchase. I did a lot of research before buying this at a great price. This little guy can really rock the house. The multiple sound settings are amazing. They really make a difference. The subwoofer is fantastic! My bf can hear the sounds and bass of an exciting show as he walks up the stairs to our home. The bar and woofer are also great for playing music from your phone via Bluetooth. I really love that feature. Sometimes I wish it could get louder because our place it long, but I deal with it. I don't think the neighbors would appreciate it getting any louder lol. I have had this for a few years now and aside from losing the control, I haven't had any issue!!! (Thank god for the control buttons on the actual sound bar AND the ability to link it with my tv remotes!)
I would recommend this to a friend- Pros mentioned:Sound quality
Rated 4 out of 5 stars
Good for the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Install was easy and works seamlessly with my Samsung TV. It's plenty loud for regular TV watching and movies. I also recently used it to just play music for a party. It wasn't "In da club" impressive but the sound was good enough and I wasn't expecting much more for what it is.
I would recommend this to a friend - Pros mentioned:Price
Rated 5 out of 5 stars
Good Sound Bar for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I picked this soundbar as an open box with all items included for $69.99. The manager said she wanted to get rid of it when she saw me looking it over. Got it for the upstairs loft & it does it's job.
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 3 out of 5 stars
decent surround sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.wireless they were not,but overall ok.the sound quality is as expected.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .jayp,
Thank you for purchasing this Samsung HW-M360 Soundbar System
I am sorry to hear that you were not completely satisfied with the user experience.
Your feedback about the wireless feature is very important to us and will be shared with our product team.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service.
-Samsung Ambassador
Rated 4 out of 5 stars
Ok product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar was really good and clear voice. I wish bass was little bit higher but overall it is ok product
I would recommend this to a friendRated 4 out of 5 stars
Good sound for an affordable sound bar.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We didn't have a big budget for a sound bar and didn't like having to turn the TV's volume up so high. This helps. There are so many on the market but with our budget and considering the size (50 inch) and expense of our TV, this is all we needed.
I would recommend this to a friend





