Customer Ratings & Reviews
- Model:
- HW-K360/ZA
- |
- SKU:
- 4925100
Customer reviews
Rating 4.5 out of 5 stars with 1856 reviews
(1,856 customer reviews)Rating by feature
- Value4.8
Rating 4.8 out of 5 stars
- Quality4.9
Rating 4.9 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the sound quality of the 2.1-Channel Soundbar System as great, especially with DVI. They also appreciate its easy setup and Bluetooth connectivity. However, some customers have concerns about the remote control being broken, the volume not being loud enough, and compatibility issues.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Rated 5 out of 5 stars
Crystal Clear
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound of the soundbar alone has a great effect to movies, music and even sporting events. I enjoy the sub woofer,because it enhances the surround sound effect during movies.
I would recommend this to a friend - Pros mentioned:Price
Rated 4 out of 5 stars
Decent soundbar for price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I found this online and it had good reviews. And the price was awesome! Easy setup and I love the volume of our TV now. And I only have it at 25-30 and it's loud enough.
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Nice little system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Using in our kid's play room. Has a great sound for a little sound bar and sub. Integrated with the Samsung TV seamlessly and as a plus links with our phones to stream music.
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 3 out of 5 stars
Good sound, just not loud enough.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great, for just two speakers. It's rich and syncs well with sounds from television. This was second purchase and I'm not happy again. The audio cable does not fit into slot assigned on back of speaker, or in back of tv. Both are Samsung products! I will definitely be returning this one, as I want to be able to turn on my television and the sounds automatically come on as well. This way, you need two remotes to initially turn on each, then you can turn volume up, down and off with the tv remote
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Pam2go4:
Thank you for purchasing the Samsung K360 Soundbar. I am sorry to see that you are not completely happy with sound quality. A common misunderstanding is that customers are not placing the soundbar with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel, and the speakers will be facing outward. (Refer to product photos on BestBuy.com and zoom in on the photos) It is not uncommon that customers instead are placing the bar with the logo facing them (instead of up), which results in the display being face-down and the unit resting on the speakers. This will result in muffled or low quality sound.
In addition, by default, power ON by the TV is set to off. You have to press the "Bluetooth POWER" button on the remote to turn the feature on. The Bluetooth POWER On function is available after you have successfully connected the Soundbar to a Bluetooth compatible TV using TV SoundConnect. When the Bluetooth POWER On function is ON, turning the connected TV on or off will turn the Soundbar's power on and off as well.
Lastly, a common reason that the optical cord is not fitting properly is that there is a small cap on the connector end that needs to be removed. Please check for the cap.
Should you need further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you. You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser:  http://www.samsung.com/us/support/contact We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/ Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Pros mentioned:Sound quality
Rated 4 out of 5 stars
Great sound, great price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great with my Samsung TV, even turns on and off with the same remote button as the TV, so one less button to push. Sound is clear and easily fills the room.
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Sounds great , perfect !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product was on sale when I bought it and was a great purchase ! It sounds great and I'm very happy with it ! I wasn't going to get a sound bar but I'm so glad that I did !
I would recommend this to a friend - Pros mentioned:Bluetooth
Rated 5 out of 5 stars
Great soundbar for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this soundbar 4 months ago and never had any issues. I have it hooked up to my 48" samsung led tv in my basement. It can also connect to the amazon echo via bluetooth.
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Amazing sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar completely blew away the expectations I had for it. The sound is very clear and when paired with the rear speakers it makes an amazing surround sound system.
I would recommend this to a friend - Pros mentioned:Easy setup
Rated 4 out of 5 stars
Powerful and Affordable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The perfect sound bar for anyone looking for a solid boost in sound quality without dropping hundreds of dollars. Easy setup and great sound and bass.
I would recommend this to a friend - Pros mentioned:Price
Rated 5 out of 5 stars
Great Value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This little system works great for the money. I've used it with my computer setup and have really enjoyed the improved sound vs most similarly priced computer speaker systems.
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 4 out of 5 stars
Great addition to the TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought the Soundbar because we were used to playing the TV audio through a Stereo. The sound is much fuller than using the TV speakers, and very easy to install.
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Very Good Soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had never had a soundbar on a TV before this one. I was very satisfied with a new experience. It's not surround sound but it is a huge step up for the person on a budget.
I would recommend this to a friend Rated 5 out of 5 stars
Great Audio Enhancer for Bedroom TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Read the reviews prior to purchase. Bought this item as a pre-Black Friday Sale, and it was on sale! Although I was aware my Samsung HDTV did not have the optical cable port, my Verizon FiOS cable box did, so connecting everything went rather easy. Really enjoy the deeper bass and overall sound. Lower the volume from the HDTV whose speakers are in the rear, otherwise you get an echo. Overall, this is a great addition to our bedroom TV which is where we watch a number of programs after a long day.
I would recommend this to a friend- Pros mentioned:Easy setup
Rated 5 out of 5 stars
Great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up, great sound for TV, DVDs, etc. The different settings are useful. Only issue is I can't figure out how to link to my Samsung TV remote, so need 2 remotes.
I would recommend this to a friend - Pros mentioned:Bass
Rated 5 out of 5 stars
Great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and very compact. Fills our large living room with the right amount of projection. Worth every penny. The bass in the background adds a lot to movie watching.
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Awesome!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar system is the puuuuurfect size for my bedroom. It has an excellent sound when watching TV, but an even better sound when watching a DVD movie. Awesome!
I would recommend this to a friend Rated 5 out of 5 stars
Amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE my Samsung Soundbar!!! I live in an apt building and was worried about sound. The first day I got a complaint from my upstairs neighbor that everything in her apt was shaking. After exploring the levels I found that the subwoofer is initially set to +12 (the max). I now have it set to -12 (the lowest) and still feel a difference hearing the bass vs it being off, all without it causing an issue. The clarity of the sound is also great!! Im very happy!! I have not explored the volume limits, but my experience so far would say that it can get pretty loud and fill even a large space.
I would recommend this to a friendRated 5 out of 5 stars
Just what I needed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was having issues with my new 55 inch Samsung SUHD TV(8500 series)with audio dropouts.Turns out,the problem was within The DirecTV 4K Genie box.after reading through some forums,a few people said buying a sound bar and using the optical audio would alleviate the dropout problem. Sure enough,I bought this Samsung sound bar and plugged the optical cable in the Directv 4K Genie and then plugged it into the soundbar and voilà it worked.FYI, Directv has yet to find a solution to the audio dropouts, so unless you buy the sound bar and hook it up through the optical, get ready for a bunch of audio dropouts.
I would recommend this to a friend- Pros mentioned:Easy setup
Rated 4 out of 5 stars
Good sound for the value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This soundbar replaced a 5.1 surround sound system. Works great, setup is easy. It was an open box purchase which worked out really good. Works with apple tv.
I would recommend this to a friend - Pros mentioned:Easy setup
Rated 4 out of 5 stars
Good sound, nice design
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is our 2nd sound bar from Samsung. We loved the first so added this to our family room tv. Very clean design, great sound, easy setup and simple interface.
I would recommend this to a friend







