Customer Ratings & Reviews
- Model:
- HW-K360/ZA
- SKU:
- 4925100
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.9 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the sound quality of the 2.1-Channel Soundbar System as great, especially with DVI. They also appreciate its easy setup and Bluetooth connectivity. However, some customers have concerns about the remote control being broken, the volume not being loud enough, and compatibility issues.
This summary was generated by AI based on customer reviews.
Sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like it. It sound good no more wires it look good
I would recommend this to a friendJust what we needed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This works great for our needs in our small house.
I would recommend this to a friendSamsung soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is alright, not much more powerful than my tvs built in speakers. Also, the Bluetooth is a little iffy. The subwoofer disconnects periodically. Also, I have to turn on the soundbar each time I turn on the TV.
No, I would not recommend this to a friendBargain
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for my Samsung TV. Somewhat disappointed it doesn't power on automatically when turning the TV on. Sound is just okay. I was expecting more bass from the sub. Bottom line, you get what you pay for.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Patkata
Thank you for your review of the Samsung HW-K360 Audio Soundbar. I am sorry to hear that you had some control issues with this soundbar
Please know that the Samsung K360 would be able to be controlled with one remote.
By default, power ON by the TV is set to off. You have to press the "Bluetooth POWER" button on the remote to turn the feature on. The Bluetooth POWER On function is available after you have successfully connected the Soundbar to a Bluetooth compatible TV using TV SoundConnect. When the Bluetooth POWER On function is ON, turning the connected TV on or off will turn the Soundbar's power on and off as well.
Please refer to the diagram drawing of the remote in your User Manual (page 9 "REMOTE CONTROL"). Then refer to pages 22 and 28 for further details
I hope this helps to resolve the issues. For further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
-Samsung Ambassador
- Pros mentioned:Sound quality
Trouble with setup.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound, but having hard time TWC setup on universal remote. Have to use sound bar remote separate from TWC remote. Not in setup instructions.
I would recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of the Samsung HW-K360 Audio Soundbar. I am sorry to hear that you had some control issues with this soundbar
Please know that it would be able to be controlled with one remote if:
a) It is connected to the TV via HDMI ARC or
b) It is connected wirelessly to the TV via TV SoundConnect
However, neither of these solutions is possible if you are trying to connect it to TV's that do not have TV SoundConnect or HDMI via ARC.
For further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
-Samsung Ambassador
Expected better from Samsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The soundbar itself sounds great. The subwoofer however may not even exist. I have been pretty disappointed with that part. Otherwise it's decent. Keep in mind you get what you pay for
I would recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung Audio Product. I am sorry that you are not completely satisfied with the experience.
Your user feedback is also important to us and will be shared with our product team.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Subwoofer Issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First off let me start by saying that the soundbar worked great, but the subwoofer was horrible. The sound would come and go while listening to music or watching a movie. I thought it was just an issue with the product so I took it back in exchange for another one and I had the same issues. I hooked it up with an optical cord since somehow my new Samsung television did not have blue tooth technology to connect wirelessly. I proceeded to return that one as well and just got a soundbar with built in subwoofer that works great.
No, I would not recommend this to a friendIt sounded great at the store
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love it I just had difficult time putting it together I didn't need and hdmi cable and they made me buy one thinking I did !
No, I would not recommend this to a friendNice sound for a small room
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm accustomed to the old school...surround sound. So the thought of a sound bar wasn't quite up my alley. However, this sound bar has fulfilled all of my expectations.
I would recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung Audio product. I am glad that you are happy with the experience.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
- Cons mentioned:Volume
Not as good as my Sony.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was disappointed with Samsung on this product. It’s not as loud as I would’ve liked. But is fine for the bedroom.
No, I would not recommend this to a friend Subwooder wouldn't connect 1/2 the time.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Replacing an old soundbar of similar price from 8-10 years ago, I figured I'd be fine with this. Especially pairing it with my new Samsung TV. Connection worked as expected and at first I was thrilled. Sounded OK for a cheap soundbar, voice clarity was better than my old one. I noticed, though, that the wireless subwoofer wouldn't turn itself on or connect when turning the rest of the system on at least half of the time. This was the same whether it was across the room or right next to the bar. I did find a firmware update on Samsung's website which states to basically "throw this file on a thumb drive and stick it in the soundbar's USB slot and power it on." Awesome... except the soundbar only has a MICRO-usb slot. How many of you have micro-usb thumb drives? None? Great, go buy a $20 adapter just to do a 2 minute firmware update. I did... and promptly returned it. This didn't fix the problem at all. I promptly returned it and reluctantly spent some more money on a Zvox and am VERY happy now.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this Samsung Soundbar System
I am sorry to hear that you were not completely satisfied with it. Your overall customer experience feedback is important to us and we will document your concerns.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The soundbar is ok. It doesn't have the best sound all of the time. If you are watching a very action packed show it might crackle some.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .MoJo77:
Thank you for your review of this Samsung product.
Your experience and feedback are important to us and we will share your thoughts with our product team.
Should you ever need assistance or have questions, please reach out to Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Returned it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never even hooked it up. It was an Open Box order with no mention of damage or missing parts. There was no remote control - returned it.
No, I would not recommend this to a friendNot compatible with apple
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would have loved to hook this up but you need an app to use it with the tv and if you have apple you cannot use it only down fall
I would recommend this to a friendNot great.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I would've got the 300 W system to begin with. I have a pretty large living room and this really doesn't sound that great.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Robb:
Thank you for purchasing this Samsung Soundbar. I am sorry to hear that you are not completely happy with sound quality.
One thing worth checking out is the placement of your soundbar. A common misunderstanding is that customers are not placing the soundbar with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel and the speakers will be facing outward. (Refer to product photos on BestBuy.com and zoom in on the photos) If you have incorrectly placed the soundbar with the display side down and the SAMSUNG logo perpendicular to the floor, you will experience muffled or low quality sound because the unit will be resting on the speakers.
Should you need further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Middle of the road soundbar could be so much bette
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A good middle of the road soundbar. Sounds great in a small room. Volume is different on every channel though. Gets very annoying
I would recommend this to a friendBrand response from MrSamsung
Posted .Jsp1111234:
Thank you for sharing your feedback on this model.
To minimize abrupt volume changes between channels, use the "Sound Effect" button on the remote control and select NIGHT MODE.
You can find further details of this feature in your User Manual.
For further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Not terrible for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for the bedroom doesn't give you as many tuning options but overall decent.
I would recommend this to a friendInstructions unclear.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound but too much variation in volume between ads and programming. Also set up not well described in instruction manual.
I would recommend this to a friendBrand response from MrSamsung
Posted .Joel:
Thank you for purchasing the Samsung HW-K360 Soundbar. I am sorry to see you are having some difficulties with volume changing between content.
To minimize abrupt volume changes between channels, use the "Sound Effect" button on the remote control and select NIGHT MODE
You can find further details of this feature in your User Manual.
For further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Good soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought open box. The soundbar works great but it was missing the remote. A little annoying to go through the manufacturer.
I would recommend this to a friendDoes the job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good, a little heavy on the mid range but helps me hear TV in noisy building
I would recommend this to a friend