Customer Ratings & Reviews
- Model:
- HW-K360/ZA
- SKU:
- 4925100
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.9 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the sound quality of the 2.1-Channel Soundbar System as great, especially with DVI. They also appreciate its easy setup and Bluetooth connectivity. However, some customers have concerns about the remote control being broken, the volume not being loud enough, and compatibility issues.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Easy setup
Not great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product works fine and setup was easy, but the sound is no bettter than the TV
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Szoll:
Thank you for your feedback. I am sorry to hear that you are not satisfied with sound performance.
To better assist you with step-by-step troubleshooting, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
A common misunderstanding is that customers are not placing the soundbar with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel and the speakers will be facing outward. (Refer to product photos on BestBuy.com and zoom in on the photos) If you have incorrectly placed the soundbar with the display side down and the SAMSUNG logo perpendicular to the floor, you will experience muffled or low quality sound because the unit will be resting on the speakers.\
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Average
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This soundbar amplified the sound a tiny bit, but not worth the price. Better to spend more for the next model up.
No, I would not recommend this to a friendNot for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this and it was not compatible with my television. Had to return but other then that great price!
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this Samsung Soundbar System
I am sorry to hear that you were not completely satisfied with it. Your overall customer experience feedback is important to us and we will document your concerns.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Basic soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.sound bar is good. No problems with setup or operating. So far so good- was expecting a little better sound.
I would recommend this to a friendBrand response from MrSamsung
Posted .Gail1111:
Thank you for your review of this Samsung product.
Your experience and feedback are important to us and we will share your thoughts with our product team.
A common misunderstanding and cause of mediocre sound is that customers are not placing the soundbar with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel and the speakers will be facing outward. (Refer to product photos on BestBuy.com and zoom in on the photos) If you have incorrectly placed the soundbar with the display side down and the SAMSUNG logo perpendicular to the floor, you will experience muffled or low quality sound because the unit will be resting on the speakers.
If this is not your case and you need further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
decent functionality average sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.sound bar is very thin, I returned it due to tinny sound quality. This is not one for musicians or audiophiles
No, I would not recommend this to a friendVolume was too low
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We returned this because we found the volume to be too low and the sound quality wasn't all that good.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this Samsung Soundbar System
I am sorry to hear that you were not completely satisfied with it. Your overall customer experience feedback is important to us and we will document your concerns.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Alright
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad for a small room. Woofer is light on the bass but wasn’t expecting much.
I would recommend this to a friendGift for my son
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He has told me it works fine and has not had any issues! Fits in the new entertainment center great.
I would recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung Soundbar System. I am glad that you are happy with the experience.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
sound betterthan the tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this sound bar sounds ok but not great quality if I could do it over I would spend a little more money
No, I would not recommend this to a friendGood sound for the price.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I heard a lot of sound bars before I chose this one and it had the cleanest sound for the price.
I would recommend this to a friendTo new to rate
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's works just fine with the Samsung tv. I like to keep all components with the same manufacturer.
I would recommend this to a friend- Pros mentioned:Sound quality
Good for small room
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is quite good for just a small room. Bass is not powerful
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this Samsung Soundbar System.
I am sorry to hear that you were not happy with its sound quality.
Your overall customer experience feedback is important to us and we will document your concerns.
Should you need further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
optical did not fit the TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchase the speakers because it liked the sound, but when I got home I was trying to connected to my Samsung series 6 but the optical did not fit in the tv or the speaker. call geek squad for help, was told to take it back to best buy which is 15 miles from where I live, got there but geek squad was not available, so I just return the product.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Borrega16:
Thank you for purchasing this Samsung soundbar.
A common reason that the optical cord is not fitting properly is that there is a small cap on the connector end that needs to be removed. Please check for the cap.
Should you ever decide to give Samsung Soundbars another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very soft, I have to crank up the sound quite a bit. It was not as easy to install for me.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung Audio Product. I am sorry that you are not completely satisfied with the experience.
Your user feedback is also important to us and will be shared with our product team.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Great brand
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not need the product, so I plan to return it. Overall Samsung has been a great product.
I would recommend this to a friendBrand response from MrSamsung
Posted .Jess:
Thank you for your review of this Samsung product.
Should you ever decide to give Samsung products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Expected more
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality could be better. Hooks up easy and easy to use. Expected more from Samsung.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung Soundbar System
I am sorry to hear that you were not happy with its sound quality.
Your user feedback is also important to us and will be shared with our product team.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
For the price it put out sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just wanted something cheap to make the volume louder on the tv wasn't looking for quality.
I would recommend this to a friendGood value with quirks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item does not retain settings and will not Bluetooth pair with a new Samsung TV. Waaaaat?
I would recommend this to a friendBrand response from MrSamsung
Posted .Ebro:
Thank you for your review of this Samsung product.
Your experience and feedback are important to us and we will share your thoughts with our product team.
To better troubleshoot your concern, please reach out to Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
sound is good and deep
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is what you would want I'm a sound bar with a wireless subwoofer. Low rating is from the hard hard volume controls. I seem to always have to move the remote around while trying to move up or down thw volume. For some reason my unit does not show what function it's on either and idk could be something I did as well
I would recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung Audio Product. I am sorry that you are not completely satisfied with the experience.
Your user feedback is also important to us and will be shared with our product team.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Not Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not good sound at all I would not buy or recommend this product to anyone
No, I would not recommend this to a friend