Customer Ratings & Reviews
- Model:
- HW-K360/ZA
- SKU:
- 4925100
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.9 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the sound quality of the 2.1-Channel Soundbar System as great, especially with DVI. They also appreciate its easy setup and Bluetooth connectivity. However, some customers have concerns about the remote control being broken, the volume not being loud enough, and compatibility issues.
This summary was generated by AI based on customer reviews.
Great sounding unit, when it works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to compliment my extra room. It sounded great but had an issue of auto shutting off every few minutes. I'm sure this isn't the issue with all units but I ended up returning this and upgrading to an LG.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this Samsung Soundbar System
I am sorry to hear that you were not completely satisfied with it. Your overall customer experience feedback is important to us and we will document your concerns.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
- Cons mentioned:Remote control
Don't Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought this would would work well with my tv because it's a Samsung but ...wrong. Maybe it was broken but the soundbar would not sync and the remote did not work.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Mark:
I am very sorry to hear that you had issues with the remote and syncing.
Please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Terrible sound and connection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn't crazy about the Samsung sound bar, subwoofer was sub pat and connection to soundbar was hit or miss. Went with a Vizio instead which had a fuller sound quality and instant wireless connection
No, I would not recommend this to a friendToo much noise
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product is ok. Great for music and action . I have to rewind to hear conversations as it picks up too much noise on soundtrack of program
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung Soundbar System. Your user feedback is also important to us and will be shared with our product team.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
open box NOT a good deal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought an open box sound bar online and had it shipped to my home. When the TV arrived and we opened the sound bar box, the remote was missing the battery and the battery cover. My attempts to get it replaced have been very disappointing and even though I purchased the extra GEEK SQUAD protection/warranty I have not gotten anything but the run-around from BestBuy and I am extremely frustrated with the lack of customer service from BestBuy.
No, I would not recommend this to a friendvolume not loud enoug
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my father in law who is 95 and cannot hear as well as he once could, The sound bar works, but the volume level is too low.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing the Samsung Soundbar. I am sorry to hear that you had difficulties with your unit.
A possible cause may be that the Soundbar is not placed with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel and the speakers will be facing outward. (Refer to product photos on BestBuy.com and zoom in on the photos) If you have incorrectly placed the soundbar with the display side down and the SAMSUNG logo perpendicular to the floor, you will experience muffled or low quality sound because the unit will be resting on the speakers.
I hope this helps to solve the sound issue. Should you need further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
-Samsung Ambassador
Sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My dad really like Samsung products and I wanted to get him a sound bar that went along with his tv in his living room, but the first one I brought did not work they stated is was an manufacturing problem then second one I just didn't like the base in it. I had to go back to my original plans and get a nose system like I have but I also think there are better products than Bose but the price for Bose is more reasonable
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Manofamillion:
Thank you for your review of this Samsung product.
I am sorry to hear that you had issues with this model and have returned it.
Should you ever decide to give Samsung soundbars another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
already broken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We've had this for less than a month and are having to return to manufacturer for a replacement. It has quit working.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung Audio Product. I am sorry that you are not completely satisfied with the experience. Your user feedback is also important to us and will be shared with our product team.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
It's ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The subwoofer isn't what I though it was. If I had to choose again I would have purchased another Sonos play 1.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung Soundbar System.
I am sorry to hear that you were not happy with its sound quality.
Your user feedback is also important to us and will be shared with our product team.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Sub-woofer would not Synchronize - Returned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.New in box, brought home and tried repeatedly to synchronize the sub-woofer to the sound bar. No response from the sound bar. Telephone support was unable to get it going. They suggested I try Best Buy Geek Squad. Made an appointment and technician felt it best to exchange and he recommended Sony instead.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .btcary:
Thank you for your review of this Samsung product.
Your experience and feedback are important to us and we will share your thoughts with our product team.
An awesome Xmas gift for Dad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Always know I'm getting a quality products from Samsung. After all, I have a phone and tablet. Nuff said!
I would recommend this to a friendIt Just Stopped Working after three days
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited about purchasing this speaker and after a few days it just completely stopped, no sound!
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this Samsung Soundbar System.
I am sorry to hear that you are experiencing issues.
Please give us the opportunity to assist you with the issues by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Terrible purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would give this a 0 rating if I could. The reviews said excellent condition (open box) that it had been tested and worked. I got it and after 3 techs trying it would not turn on. Went to return it and the store gave me grief on the box being beat up. That is how it was delivered. Disappointed customer but have finally found a successful sound at a different retailer.
No, I would not recommend this to a friend- Cons mentioned:Remote control
It don't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't work. I changed the batteries in the remote twice.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Hcarrier16
Thank you for your review of this Samsung Soundbar System.
I am sorry to hear that you are experiencing issue with the remote.
Please give us the opportunity to assist you with the issues by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Poor choice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The subwoofer is barely audible. It is worthless. I cannot recommend this item.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Papadale
Thank you for your review of this Samsung Soundbar System I am sorry to hear that you were not completely satisfied with its sound quality. Your user feedback is also important to us and will be shared with our product team for future improvement. Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you. You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/ -Samsung Ambassador
Stopped working after a little less than 1 year!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Recently while I was changing the settings, the sound bar stopped working. The same message scrolls constantly, stating that it is ready for setup. However, nothing happens with any attempt to make changes. When I buy a product, I expect it to last longer than one year. I would not recommend this product.
No, I would not recommend this to a friendHard to sync with TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When it is turned on it is difficult to sync with tv
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung Soundbar . I am sorry to hear that you are experiencing issues.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
To better assist you with step-by-step troubleshooting or warranty service, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
-Samsung Ambassador
DIDN'T HELP WITH SOUND LEVEL
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DID NOT HELP WITH SOUND LEVEL ANY BETTER THAN WITHOUT.
No, I would not recommend this to a friendNot very good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The cord comes out way to easy The sound cracks.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing the Samsung Soundbar. I am sorry to hear that you had difficulties with your unit.
A common reason that the optical cord is not fitting tightly is that there is a small cap on the connector end that needs to be removed. Please check for the cap.
I hope this helps to solve the sound issue. Should you need further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
-Samsung Ambassador
Didn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This item didn't work from the time I took it out of the box. It was an open item so I knew there was some risk. I am completely underwhelmed. I don't think I'll ever buy open items again, nor would I recommend d them to my enimies. Thanks Best Buy
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review on this Samsung Soundbar System
I am sorry you were not satisfied with your experience. Your overall feedback is important to us and we will document your concerns.
If you ever need assistance with the Soundbar itself, please reach out to Samsung Customer Support at 1-800-SAMSUNG
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador