Customer Ratings & Reviews
- Model:
- HW-K360/ZA
- SKU:
- 4925100
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.9 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the sound quality of the 2.1-Channel Soundbar System as great, especially with DVI. They also appreciate its easy setup and Bluetooth connectivity. However, some customers have concerns about the remote control being broken, the volume not being loud enough, and compatibility issues.
This summary was generated by AI based on customer reviews.
Disappointed open box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tag said no missing pieces. I got home and realized it's missing a remote and power supply to sub. It has been difficult to impossible to find the power supply so I haven't gotten to use it all properly.
No, I would not recommend this to a friendSorry i bought this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Another Samsung product messed up it keeps turning off and it just recently shut off and won't come on i wish i had a warranty on it so i can take it back i haven't had it for 6 months
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Jordan:
Thank you for purchasing this Samsung product. I am sorry to hear that you are experiencing issues.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
To better assist you with step-by-step troubleshooting or warranty service, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The optical cable does not lock in place. The sound is intermittent requiring constant fiddling with the cable. I would return it but it is a long drive to nearest store.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing the Samsung Soundbar. I am sorry to hear that you had difficulties with your unit.
A common reason that the optical cord is not fitting properly is that there is a small cap on the connector end that needs to be removed. Please check for the cap.
I hope this helps to solve the sound issue. Should you need further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
-Samsung Ambassador
Cable problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First off the cables don't stay attached in the back of the bar. Every little bump of the bar and they fall out. Secondly, the cover is upside down and backwards.
No, I would not recommend this to a friendDied an early death
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Within a few weeks of installation, this sound bar just stopped working. Try a different one.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this Samsung Soundbar System.
I am sorry to hear that you are experiencing issues.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
To better assist you with step-by-step troubleshooting or warranty service, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
-Samsung Ambassador
Poor quality sound.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We were used to a theater system that was 7 years old. The sound bar didn't compare with the tone, bass or volume of sound we were used to.
No, I would not recommend this to a friendInstructions indecipherable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Instructions were indecipherable. When I felt some the parts were not effective I called for assistance and got little.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Jtchance111:
Thank you for your review of the Samsung K360 Soundbar. I apologize that the instructions were not clear and that your call to Customer Service was not helpful.
Please try contacting us again at 1-800-SAMSUNG and we will do our best to assist you.
You can also reach us via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Never worked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The salesman talked me into this purchase and we brought it home. It has never worked, won't even power up.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .KSmith
Thank you for your review of this Samsung Soundbar System.
I am sorry to hear that you are experiencing issues.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
To better assist you with step-by-step troubleshooting or warranty service, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The connections are not compatible to my tv. So this is just collecting dust in the corner next to the tv
No, I would not recommend this to a friendIt was a purchase for Christmas
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The optical cable was diffective and I returned and exchanged this purchase
No, I would not recommend this to a friendBad sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound of the product is really bad. I guess you get what you pay for...
No, I would not recommend this to a friendNot happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I could not get system to work. Returned to store for refund
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Bryan:
Thank you for purchasing the Samsung K360 Soundbar. I am sorry to hear that you had difficulties with the unit not working.
A common misunderstanding is that customers are not placing the soundbar with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel, which will indicate the unit is on. (Refer to product photos on BestBuy.com and zoom in on the photos) It is not uncommon that customers instead are placing the bar with the logo facing them (instead of up), which results in the display being face-down on the table, hidden from sight and thus not showing that the unit is on. The unit may also be unresponsive to the remote control.
Should you need further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Stopped working after 4 months of use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Completely doesnt turn on after 4 months of use...
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .poker8
Thank you for your review of this Samsung Soundbar System.
I am sorry to hear that you are experiencing issues.
Please give us the opportunity to assist you with the issues by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
- Pros mentioned:Bluetooth
Great Soundbar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had some issues with getting the product to work out of the box, but I think it may have been bad luck on my end because it would not even power on. I happened to get the geek squad protection plan so Best Buy was great in giving me a brand new soundbar no questions asked. The soundbar is great sound for the price, there are definitely better options out there quality wise but for under $200 I have not found many better options. The wireless subwoofer is a great added feature that I originally did not know was included when I was looking at the sound bars in the store. I have mine hooked up to a very old samsung HD TV and using the digital optic cable it allows the device to turn off when I turn the TV/Cable off with the cable remote and powers back on when I turn on the system. The 'Sound Effects' also provide a good range of options from music to sports to movies. Overall very satisfied with the purchase.
I would recommend this to a friend - Pros mentioned:Easy setup, Sound quality
Good Soundbar for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received my soundbar about a week ago. It was very easy to set up (took less than 20 minutes). The bar itself has great sound and can change the effects on it. The sub woofer however is lacking just a bit. It gives decent bass but nothing to brag about. Overall, it is a good soundbar system at a low price.
I would recommend this to a friend - Pros mentioned:Sound quality
Excellent sound for bedroom TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Matched with 32" Samsung Smart LED. Good sound quality for bedroom. Make sure "Samsung" insignia is facing up and not towards you. I was scratching my head trying to figure out why it wasn't working initially, and then (duh) I realized I had the front of the sound bar facing down.
I would recommend this to a friend - Pros mentioned:Bluetooth
Good enough sound, good value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This soundbar was a great improvement over my Vizio tv's speakers. I can hear the dialogue well, and the presets a spot on. For instance, the sports setting gives a little every oompf for soccer games, allowing me to notice the thump of the ball and the fans chanting in the stands - things I could never hear before. I was worried the output on this wouldn't be enough, but it fills our medium-sized living room well. Bluetooth is strong and you can play with the equalizer if you tinker in the menus in case you really want to fine tune your sound (feature is not listed in the manual).
I would recommend this to a friend - Pros mentioned:Easy setup, Sound quality
satisfied
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bought this as a gift for a friend he loved it! very easy to setup dig. opt. chord included also takes aux in which i ran to his audio rca good deal all in all great sound quality flawless bluetooth
I would recommend this to a friend - Pros mentioned:Easy setup, Sound quality
Great sound quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My husband wanted this for the basement. He chose this product for its easy installation and sound quality. It didn't disappoint. I can hear it all the way on the second floor from the basement.
I would recommend this to a friend - Pros mentioned:Bluetooth, Sound quality
Great addition to a flat screen tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to go with my 60" Samsung UHD tv....huge difference especially during movies....bluetooth connectivity for music is a bonus....can't go wrong with this soundbar
I would recommend this to a friend