Customer Ratings & Reviews
- Model:
- HW-K360/ZA
- SKU:
- 4925100
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.9 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the sound quality of the 2.1-Channel Soundbar System as great, especially with DVI. They also appreciate its easy setup and Bluetooth connectivity. However, some customers have concerns about the remote control being broken, the volume not being loud enough, and compatibility issues.
This summary was generated by AI based on customer reviews.
Sweet sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am VERY impressed with the quality of sound. This soundbar has a small footprint and delivers clarity of sound and a good full range sound. I am a movie nut and like what this does with special effects. I can run the volume up to add fullness and not disturb my neighbors. Great product.
I would recommend this to a friendconfusing instructions
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1-to save frustration-remove plastic ends off optical cables before inserting. It fails to tell you that. 2-the instruction book skips a few steps.It tells you to set somethings up but doesn't tell you where that is.
I would recommend this to a friendNot the greatest but does it’s job
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still running strong after 5 years. Not the greatest surround sound but it’s better than nothing
I would recommend this to a friendIt sound great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second purchase. First one is for me and this one is for gift to my sister. I really like this product and recommended to all who is looking for inexpensive good quality sound bar.
I would recommend this to a friendGreat price, great sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been following Samsung soundbars for several years, waiting for a good price to come along. This soundbar is a hit. Syncs really well with my 4k Samsung 55" TV. Great stereo sound and deep bass.
I would recommend this to a friendSamsung sound bar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar is very nice in design, easy to install to wall and to put to use. Subwoofer and sound quality exceed my expectations and is very loud for a bedroom and perfect for a living room.
I would recommend this to a friendNice.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product is actually better than the sales person in the store said. He told me it wasn't worth well it it.
I would recommend this to a friendPoor instructions and poor functions
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I hooked up the bar to a Samsung 49" Series 7 TV my wife and I bought at the same time. I couldn't get the volume control to work with the TV control. I called Samsung and after waiting 20 minutes got a person. I followed many instructions provided by the CSR and ended up being told the TV control would not control the sound bar volume. Stupid. Don't buy this HW-K360 unless you know for sure the volume can be controlled with your TV controller or you like 2 controllers.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Kaizen:
Thank you for your review of this Samsung product.
If you are referring to the UN49KU7000 TV, it features TV SoundConnect, as does the K360 Soundbar.
You can listen to TV audio through the Soundbar by connecting your TV and the Soundbar via Bluetooth with TV SoundConnect. Easy connectivity and the absence of trailing wires between the Soundbar and TV allows you to showcase the slim and sleek design of both systems, while maintaining a clean look in your living environment. You can control the Soundbar and TV from a single TV remote.
Should you need further assistance or have questions, please reach out to Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Bad Customer Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My wireless subwoofer kept disconnecting one month after I had bought it back in January 2017. Called customer service and they said I had to mail it to them which cost 33.00 of my own money in which they would not refund. I let best buy send if for me for free and when I got it back the subwoofer worked for 30 min and started to disconnect again so I had best buy send it again, same thing happened again. After the second time I called Samsung and they said they never got the sound bar but there where notes on the work order from the technician. I requested a new one and they are refusing to do it. its costing more to ship the product and look at it than to just give me a new one. I am about to report Samsung to the better business bureau and post a video on YouTube of the subwoofer not working if they do not replace it after I mail it the third time. This has been a headache for me and I am done with Samsung, I love their products but I have not been through nothing like this with any company.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your feedback on this Samsung Sound bar System. I am sorry to hear that you are not completely satisfied with the experience.
Your user feedback is very important to us and will be shared with our product and customer care team for future improvement.
-Samsung Ambassador
Just average
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar was not up to par with my old speaker I had. So I purchase a new one and a different brand.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this Samsung Soundbar System
I am sorry to hear that you were not completely satisfied with it. Your overall customer experience feedback is important to us and we will document your concerns.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Sound bar did not power on
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sound bar arrived this morning and I was looking forward to hear the sound. However, the setup was a big disappointment since the main unit (the bar) seemed to be dead. The subwoofer ID blue light kept blinking and could not pair to the bar. Even after having tried manually to pair the two there was no sign of life. Returned the set to Best Buy and got my money back.
No, I would not recommend this to a friendEntry level sound quality, wouldn't recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did my homework on his soundbar and everyone gave it decent reviews but it was hardly louder than my Samsung 4k tv, I strongly suggest spending the extra $50 or so more on the next best model, the 4 series. The quality between the 2 is night and day.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this Samsung Soundbar System.
I am sorry to hear that you are experiencing issues with the output volume.
Please give us the opportunity to assist you with the issues by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Don't waste your money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The audio repeatedly drops out, and there is also a static sound. Very distracting. Don't waste your money on this soundbar. You'll be disappointed.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .CalicoCat:
Thank you for your review of this Samsung product.
Your experience and feedback are important to us and we will share your thoughts with our product team.
Should you need assistance or have questions, please reach out to Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just hooked up our new sound bar and the sound keeps cutting out. Just for a second. Over and over. So now I guess we have pack it up and haul it into town 30 miles away to get someone to look at it. Very disappointing.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .rg1961:
Thank you for purchasing this Samsung product. I am sorry to hear that you are experiencing issues.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
To better assist you with step-by-step troubleshooting or warranty service, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
has to unplugged and replugged to work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar worked fine for about three years; however, in the last month, we have had to unplug it and replug in order to get any sound. Sometimes when we turn on the TV, there is absolutely no sound until we unplug it and plug it back in.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this Samsung Soundbar System.
I am sorry to hear that you are experiencing issues.
Please give us the opportunity to assist you with the issues by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Bad, Do not buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This one I bought was Open Box Item on sale for $96.99. Dead On Arrival. Remote didnt work. No Sound, absolute garbage. The subwoofer is very cheap hollow box. Do not Buy!
No, I would not recommend this to a friend