Customer Ratings & Reviews
- Model:
- HW-T450/ZA
- SKU:
- 6400704
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are pleased with the sound quality, easy setup, and price of the 2.1-Channel Soundbar with Wireless Subwoofer and Dolby Audio (2020). Many customers rave about the unexpectedly amazing bass and great sound system. However, some customers have experienced issues with Bluetooth connectivity, volume, compatibility, and power.
This summary was generated by AI based on customer reviews.
Pretty Good Soundbar
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you need a quick and easy soundbar to add to your system, this one does a pretty good job of filling that need.
I would recommend this to a friendWorked great for one week
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar worked great for one week. After that it would disconnect from the TV by itself (new samsung tv). Tested my TVs Bluetooth and it paired fine with other devices, so i i know it wasn’t the TV. It would finally pair after multiple attempts just to unpair a day later. I downloaded the new firmware from samsung for it and it worked for a couple days then it started again with the same problems. I ended up having to send it in to samsung for repair. Owned less than a month.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Kidkudi:
Thank you for your feedback on the Samsung HW-T450 Soundbar System. I am very sorry for the issues you have encountered and understand your disappointment. Your user experience is very important to us and will be shared with our teams.
Should you wish to check the status of your repair or need any further assistance, please contact us:
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Cons mentioned:Bluetooth connectivity, Volume
Not hapoy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connection with the optical cord volume is very low even in max. Works better Bluetoothing to the TV, volume is better but not the best. Volume with Netflix is better with tv speakers and not soundbar. Also seems every 2 days we have to unplug power source and reconnect via Bluetooth as nothing will pair with it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Michelle,
Thank you for purchasing the Samsung HW-T450 Soundbar and for your review. I am very sorry that you are not happy with the volume of your soundbar. Simply changing the Digital Output Audio Format to PCM can help. You may want to try changing the Digital Output Audio Format to PCM.
This can be found at Home > Settings > Sound > Expert Settings. (It can also be found in the Quick Settings.)
If your Digital Output Audio Format isn't set to PCM, like for instance if you have a Dolby option selected, then you will likely notice decreased maximum volume. Dolby options are designed for surround systems (like 5.1 or 7.1), whereas PCM provides great sound quality for stereo speakers.
If you don't have a surround system, you will probably want to select PCM. You'll get much louder volume that way, and potentially better sound quality.
I am also very sorry to see that you are having connection issues between the soundbar and TV. If you are connecting wirelessly via Bluetooth, please follow these steps:
1) Press the PAIR button on the remote to enter BT PAIRING mode
a. or press the SOURCE button on the top panel and then select BT. “BT” changes to “BT PAIRING” in a few seconds automatically or changes to “BT READY” if there is a connect record.
b. When BT READY appears, press and hold the SOURCE button on the top panel of the Soundbar for more than 5 seconds to display BT PAIRING.
2) Select Bluetooth mode on the TV
3) Select “[AV] Samsung Soundbar T4-Series” from the list on the TV’s screen. An available Soundbar is indicated with “Need Pairing” or “Paired” on the TV’s Bluetooth device list. To connect the TV to the Soundbar, select the message, and then establish a connection. - When the TV is connected, [TV Name] → “BT” appears on the Soundbar’s front display.
4) You can now hear TV sound from the Soundbar.
If the device fails to connect
- If a previously connected Soundbar listing (e.g. “[AV] Samsung Soundbar T4-Series”) appears in the list, delete it.
- Then repeat steps 1 through 3
Once you have connected your soundbar for the first time, use the “BT READY” mode to reconnect.
Please note:
• In Bluetooth connection mode, the Bluetooth connection will be lost if the distance between the
Soundbar and the Bluetooth device exceeds 32.8 ft (10 m).
• The Soundbar automatically turns off after 18 minutes in the Ready state.
• The Soundbar may not perform Bluetooth search or connection correctly under the following
circumstances:
– If there is a strong electrical field around the Soundbar.
– If several Bluetooth devices are simultaneously paired with the Soundbar.
– If the Bluetooth device is turned off, not in place, or malfunctions.
• Electronic devices may cause radio interference. Devices that generate electromagnetic waves
must be kept away from the Soundbar main unit - e.g., microwaves, wireless LAN devices, etc.
I hope this helps, should you need further assistance, please contact Samsung Customer Support at:
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Ambassador
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall experience is good I did have a little challenge with connecting to tv when it lost connection I did get it and working like a charm. Would recommend
I would recommend this to a friendlaptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were on time for the appointment. Listened to my questions and concerns. Explained things to my understanding. Were helpful and pleasant.
I would recommend this to a friend- Pros mentioned:Sound quality
Great sounds but not an easy set up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sound quality but for some reason unable to get the settings to show up on the screen. It's very frustrating
No, I would not recommend this to a friendBrand response from Samsung
Posted .Carlin:
Thank you for purchasing the HW-T450 soundbar. I am sorry to hear that you are experiencing some issues with setup.
Please refer to pages 10-11 in the user manual for step-by-step instructions according your specific setup.
https://downloadcenter.samsung.com/content/UM/202004/20200417164803535/HW-T450_ZA_FullManual_00_ENG_200228.pdf
Please contact Samsung Customer Support if you should need any assistance with setup or troubleshooting.
1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Cons mentioned:Bluetooth connectivity
Never connects to bluetooth
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is junk !! Sounds ok when it decides to work but not great , i should have spent a few more bucks and got something better .. never stays connected to bluetooth and im even pairing it with a brand new 8 series 70 in samsung tv .. had nothing but problems with this thing since day 1 . Been meaning to return but have not had time and now i think 30 day return policy might be up ..
No, I would not recommend this to a friendBrand response from Samsung
Posted .BigAl:
I am very sorry that you are experiencing Bluetooth connection issues. Please make sure you download and install the latest firmware update which includes improved Bluetooth connectivity. You can update your firmware by Auto Update, using the SmartThings app, or by using a USB device.
You can find the update here: https://www.samsung.com/us/support/owners/product/2020-t-series-soundbar-with-wireless-subwoofer-hw-t450
For step-by-step instructions on how to update firmware, please visit: https://www.samsung.com/us/support/answer/ANS00082755/
Or watch the How-To video here: https://www.youtube.com/watch?v=ixLsye_l9Ds&feature=youtu.be
Should you need further assistance with this issue, or have any questions about features or operation, please know that Samsung is here to help. You can contact us via any of the below options:
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Good but when on sale
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad for the sale price. For the original price, not sure it’s worth it. The sound isn’t too bad. The subwoofer isn’t the best, but manageable.
I would recommend this to a friendGreat sound bar and sub
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am really enjoying this item. I have always wanted to get one and not that I have it, I don't think I will go back to just the TV sound. Give great surround sound in the house for movies.
I would recommend this to a friendMr hoops
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for the price. Sounds nice in a smaller room. I wouldn’t recommend for large room with high ceilings. Not a bad product at all.
I would recommend this to a friendPopcorn anyone??!!!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to go with my 65 inch tv, and man do i feel like im at the movies every night. To test the sound i needed a movie that had it all, visuals and sound, so i popped in Avengers Infinity War and Endgame. The sound was incredible just like being at the movies minus the popcorn smell:)
I would recommend this to a friendSamsung review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's good for small room increase the sound of TV. Decent sound but if you're fan of movies needs better sound system and more expensive.
I would recommend this to a friendIt works
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Basic soundbar. It is adequate for everyday use. It is certainly better than the TV produced sound.
I would recommend this to a friend- Cons mentioned:Bluetooth connectivity
SoundBar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Okay sound, doesn't connect automatically to the brand new Samsung TV. Now connected via optical cable!
I would recommend this to a friendBrand response from Samsung
Posted .bklyn561:
Thank you for sharing your review of the Samsung HW-T450. I am sorry to see that you are not completely happy with the sound performance. This soundbar features a powerful wireless subwoofer, as well as Game Mode, & Smart Sound which automatically detects what you're watching and optimizes the sound setting.
You can try manually optimizing your settings by pressing the SOUND MODE button on your remote, and then selecting the desired sound effect by choosing STANDARD, SURROUND SOUND, GAME, SMART, or DRC.
You can further adjust TREBLE and BASS via the SOUND CONTROL button (looks like a gear symbol).
Refer to pages 21-23 of the User Manual for detailed instructions: https://downloadcenter.samsung.com/content/UM/202004/20200423101910539/HW-T650_ZA_FullManual_01_ENG_200219.pdf
If you need further assistance, please know Samsung Customer Support is here to help.
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Ambassador
Replacing old stereo.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not hard to setup, but not real clear on sound adjustments. I believe I found the right adjustments, but some kind of display would be helpful.
I would recommend this to a friendGood sound, good value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound from a value soundbar. Took a little bit of figuring out to set it up and to tie the audio to my TV remote, but it is working well.
I would recommend this to a friendDidn’t need it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have a really nice Samsung TV So I thought getting a sound bar for it would be a great addition, but it turns out that the sound bar was actually worse quality than the built-in speakers of the TV we have, I know that’s not the case for every TV, and I’m sure the sound bar is good. We returned it because it didn’t quite fit the bill for my expectations.
No, I would not recommend this to a friend- Cons mentioned:Bluetooth connectivity
Poor sound quality, poor bluetooth
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly, this sound bar is a pile of junk. Your mileage may vary, but when I play audio through the sound bar with the provided optical cable, it sounds more muffled and quiet than the TV speakers with HUGE volume differentiations between vocal scenes and action scenes. If you enjoy changing your volume every couple minutes, this is the sound bar for you. As far as bluetooth goes, they might as well have not included it on this model. It will work with the Samsung TV for a day or two before it no longer connects. When this happens, I have to unplug the entire soundbar and plug it back in, which allows it to connect and function for another 1 - 2 days if I'm lucky. Seriously, don't buy this sound bar. It's the most frustrating piece of technology I have probably ever purchased in my life.
No, I would not recommend this to a friend Great sound. Great sound
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought I’d have to spend much more but for my needs FE this was adequate. Not happy with speaker’s my tv had. This compensated for the TVs speaker volume. Really happy with this sound bar. Remember to get universal install bracket. Other wise you won’t be able to install.
I would recommend this to a friendGreat sound!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar works great with my Samsung smart TV. I use the Optical connection from the TV to the bar. I really like how the TV remote works seamless with the sound adjustment. The subwoofer works really well with plenty of volume. Really happy with my purchase.
I would recommend this to a friend