Customer Ratings & Reviews

Hi Victoria,

Thank you for your review of this Samsung HW-T450 Soundbar. I am sorry to hear that you are experiencing issues with the soundbar not turning on with the TV. In all configurations (Optical, Bluetooth, ARC, and Wi-Fi) when the TV is turned ON, the Soundbar will turn ON. If your soundbar is not turning on, it could be due to another reason. For example, if the Soundbar was used to connect to another device (say a smart phone), then it will remember the last device (smart phone) and wait for a command from that device (the smartphone) and ignore the TV ON command.

If you need additional help, please reach out to Samsung Customer Support at:

1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Ambassador

Jgulzinski:

Thank you for purchasing the Samsung HW-T450 Soundbar. If you are using a Samsung TV, and your soundbar is connected to your TV with either an optical cable or HDMI via ARC, you can control the volume and mute the soundbar using your Samsung TV's remote.

1) Use the TV remote to navigate to Settings, select Sound, and then select Sound Output on your Samsung TV.
2) Select your Samsung soundbar, and then select Close. Now you can use your TV remote to adjust volume and mute the soundbar. The soundbar should also turn on and off with the TV.

By default, Samsung TV remotes should be able to control Samsung soundbars. If it isn't working, be sure the soundbar is powered on, and then press and hold the WOOFER button up until "ON - TV REMOTE" appears on the display (about 5 seconds). Next, you'll need to choose between connecting with an optical cable or an HDMI cable.

You can refer to this article for further details: https://www.samsung.com/us/support/answer/ANS00049279/

For any other questions or concerns you may have, please contact Samsung Customer Support:

1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Solutions

PatrickNJ,

Thank you for your review of the Samsung HW-T450 Soundbar System. I am sorry to hear that you are experiencing connection issues.

There are a few things you may want to check:

1) The maximum wireless signal transmission distance is about 33 ft.
2) If there is a wall between the sound bar and the subwoofer it may cause interference or not work at all depending on the material in the wall.
3) If there is a device that uses the same wireless frequency (2.4 GHz) near the Soundbar, interference may cause some sound interruption.
4) Check all of the sources on the soundbar. If the audio is dropping while watching TV it could be an issue with the broadcast.
5) Also, please be sure you have the latest firmware update, ver. 1043. You can update your firmware using a USB device. You can find the update on the product page of your HW-T450 on the Samsung website.

Should you need further assistance with this issue, or have any questions about features or operation, please know that Samsung is here to help.

1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Ambassador

Dianaq2026:

Thank you for your review of this Samsung HW-T450 Soundbar System. I am sorry to hear that you are experiencing connection issues.

If the audio from the wireless subwoofer is dropping out intermittently there are a few things to check before performing any troubleshooting:
1) The maximum wireless signal transmission distance is about 33 ft.
2) If there is a wall between the sound bar and the subwoofer it may cause interference or not work at all depending on the material in the wall.
3) If there is a device that uses the same wireless frequency (2.4 GHz) near the Soundbar, interference may cause some sound interruption.
4) Check all of the sources on the soundbar. If the audio is dropping while watching TV it could be an issue with the broadcast.
5) Also, please be sure you have the latest firmware update. You can update your firmware by Auto Update, using the SmartThings app, or by using a USB device. You can find the update here: https://www.samsung.com/us/support/owners/product/2020-t-series-soundbar-with-wireless-subwoofer-hw-t450

If the issue persists, please contact us via any of the below options:

1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Solutions

SangreAzul:

I am sorry to hear that you are experiencing difficulties pairing this soundbar to your phone. If a previously connected soundbar listing (e.g. “[AV] Samsung Soundbar T4-Series”) appears in the list, delete it. Then press the Bluetooth PAIR button on the remote to enter “BT PAIRING” mode. On your device, select “[AV] Samsung Soundbar T4-Series” from the list that appears. When the soundbar is connected to the Bluetooth device, [Bluetooth Device Name]-> “BT” appears in the front display. After you have connected the soundbar to your mobile device the first time, use the “BT READY” mode to reconnect.

I hope this helps you reconnect your phone to the soundbar. For the Full Manual, you can go to https://downloadcenter.samsung.com/content/UM/202004/20200417164803535/HW-T450_ZA_FullManual_00_ENG_200228.pdf. Instructions for pairing a mobile device are on pg. 16.

For any other questions or concerns you may have, please contact Samsung Customer Support:

1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Solutions

Hi Terrible,

Thank you for choosing the Samsung HW-T450 soundbar. For gaming, movies, or your favorite content, SmartSound will detect what you are watching and automatically optimize the sound for the best experience.

Should you ever need help with settings, usage, or have other concerns, please contact Samsung Customer Support:

1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Ambassador

Hello Maximus,

Thank you for purchasing the Samsung HW-T450 Soundbar and for your review. I am very sorry that you are not happy with the volume of your soundbar. Simply changing the Digital Output Audio Format to PCM can help. You may want to try changing the Digital Output Audio Format to PCM.

This can be found at Home > Settings > Sound > Expert Settings. (It can also be found in the Quick Settings.)

If your Digital Output Audio Format isn't set to PCM, like for instance if you have a Dolby option selected, then you will likely notice decreased maximum volume. Dolby options are designed for surround systems (like 5.1 or 7.1), whereas PCM provides great sound quality for stereo speakers.

If you don't have a surround system, you will probably want to select PCM. You'll get much louder volume that way, and potentially better sound quality.

I hope this helps. For further assistance with settings, features, or functions, please contact Samsung Customer Support at:

1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Ambassador

Hi Shay,

I am very sorry that you are experiencing connection issues with your soundbar. Please make sure you are running the latest firmware update which includes improved connectivity. Updating the firmware on your soundbar gives you all the benefits of the latest improvements. You can update your firmware ver. 1043 by using a USB device. You can find the update on the product page of your HW-T450 on the Samsung website.

Should you need further assistance with this issue, or have any questions about features or operation, please know that Samsung is here to help. You can contact us via any of the below options:

1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

~ Samsung Ambassador

Hello SamanthaMoody,

Thank you for your review of the Samsung T450 Soundbar. We appreciate your feedback regarding your unit not receiving any power.

Please know that should you ever need assistance with settings or adjustments with a future Samsung purchase to optimize your sound experience, Samsung Customer Support is here to help. You can reach us at 1-800-SAMSUNG (ask for Soundbars), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Specialist

Ac335: Thank you for your review of the HW-T450 Samsung Soundbar. Your input is invaluable in our continuous pursuit of delivering the best in product and customer experience

Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support by any of the below options:

1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

~ Samsung Specialist

Billy:

Thank you for your review of this Samsung HW-T450 Soundbar. Please click on the link below for remote battery installation instructions to assist you:

https://www.samsung.com/ca/support/tv-audio-video/how-to-insert-batteries-into-the-remote-control-dts-sound-plus-soundbar/

I am very sorry to see that you are not experiencing the intended audio quality of this model. So that we can better assist with the echo and overall sound performance in the context of your usage scenario, please reach out to us at Samsung Customer Support via:

1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Ambassador

Fromthe27:

Thank you for your review of the HW-T450 Soundbar with Subwoofer. Your soundbar and subwoofer should connect automatically when they are turned on, but you can also connect manually just as easily.

When both soundbar and subwoofer are both plugged in, they should begin to connect automatically. When the subwoofer is completely connected, the blue LED LINK indicator on the subwoofer stops blinking and glows continuously. If the blue LED does not stop blinking, the process has failed.

For manual connection, after both soundbar and subwoofer are plugged in to a wall outlet, press and hold the ID SET button on the back of the subwoofer for at least 5 seconds. The red indicator on the rear of the subwoofer turns off and the blue indicator blinks.

Press and hold the Up button on the remote control for at least 5 seconds. The ID SET message appears on the display of the Soundbar for a moment, and then it disappears. The Soundbar will automatically power on when ID SET is complete.

Check if the LINK LED is solid blue (connection complete). The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the Soundbar and the Wireless Subwoofer.

Also, please be sure you have the latest firmware update. You can update your firmware by Auto Update, using the SmartThings app, or by using a USB device. You can find the update here: https://www.samsung.com/us/support/owners/product/2020-t-series-soundbar-with-wireless-subwoofer-hw-t450

I hope this helps with connecting your soundbar and subwoofer. For additional assistance, please contact Samsung Customer Support:

1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Solutions

Kom20:

Thank you for purchasing the HW-T450 soundbar and for your review. I am sorry you are not completely happy with the volume control. You may want to try Smart Sound. The soundbar analyzes the content in real time and automatically provides the optimal sound field based on the characteristics of the content.

Press the Sound Mode button on your remote control and select Smart Sound.

I hope this improves your sound experience. Should you need further assistance, please contact Samsung Customer Support.

1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Solutions

Hi ChristinaD,

Thank you for purchasing the Samsung HW-T450 Soundbar and for your review. I am very sorry that you are not happy with the volume of your soundbar. Simply changing the Digital Output Audio Format to PCM can help. You may want to try changing the Digital Output Audio Format to PCM.

This can be found at Home > Settings > Sound > Expert Settings. (It can also be found in the Quick Settings.)

If your Digital Output Audio Format isn't set to PCM, like for instance if you have a Dolby option selected, then you will likely notice decreased maximum volume. Dolby options are designed for surround systems (like 5.1 or 7.1), whereas PCM provides great sound quality for stereo speakers.

If you don't have a surround system, you will probably want to select PCM. You'll get much louder volume that way, and potentially better sound quality.

You should not be getting an echo when you are connected via optical cable or hear crackles when connected via Bluetooth. Please make sure you are running the latest firmware update which includes improved connectivity. Updating the firmware on your soundbar gives you all the benefits of the latest improvements. You can update your firmware to ver. 1043 by using a USB device. You can find the update on the product page of your HW-T450 on the Samsung website.

Should you need further assistance with this issue, or have any questions about features or operation, please know that Samsung is here to help. You can contact us via any of the below options:

1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Ambassador

Hi Ormana,

Thank you for purchasing the Samsung HW-T450 Soundbar and for your review. We appreciate your feedback regarding the volume of your soundbar. Simply changing the Digital Output Audio Format to PCM can help. You may want to try changing the Digital Output Audio Format to PCM.

This can be found at Home > Settings > Sound > Expert Settings. (It can also be found in the Quick Settings.)

If your Digital Output Audio Format isn't set to PCM, like for instance if you have a Dolby option selected, then you will likely notice decreased maximum volume. Dolby options are designed for surround systems (like 5.1 or 7.1), whereas PCM provides great sound quality for stereo speakers.

If you don't have a surround system, you will probably want to select PCM. You'll get much louder volume that way, and potentially better sound quality.

To further optimize your audio experience, please try the various sound modes this model offers. Press the SOUND MODE button on your remote, and then select your desired sound effect: STANDARD, SURROUND SOUND, GAME, SMART, or DRC.

You can further adjust TREBLE and BASS via the SOUND CONTROL button (looks like a gear symbol).

I hope this helps. For further assistance with settings, features, or functions, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

We look forward to hearing from you.

~ Samsung Specialist

Hi GreatService,

Thank you for sharing your review of the Samsung HW-T450. I am sorry to see that you are not completely happy with the sound performance. This soundbar features a powerful wireless subwoofer, as well as Game Mode, & Smart Sound which automatically detects what you're watching and optimizes the sound setting.

You can try manually optimizing your settings by pressing the SOUND MODE button on your remote, and then selecting the desired sound effect by choosing STANDARD, SURROUND SOUND, GAME, SMART, or DRC.

You can further adjust TREBLE and BASS via the SOUND CONTROL button (looks like a gear symbol).

Refer to pages 21-23 of the User Manual for detailed instructions:  https://downloadcenter.samsung.com/content/UM/202004/20200423101910539/HW-T650_ZA_FullManual_01_ENG_200219.pdf

I am also very sorry that you are not happy with the volume of your soundbar. Simply changing the Digital Output Audio Format to PCM can help. You may want to try changing the Digital Output Audio Format to PCM.

This can be found at Home > Settings > Sound > Expert Settings. (It can also be found in the Quick Settings.)

If your Digital Output Audio Format isn't set to PCM, like for instance if you have a Dolby option selected, then you will likely notice decreased maximum volume. Dolby options are designed for surround systems (like 5.1 or 7.1), whereas PCM provides great sound quality for stereo speakers.

If you don't have a surround system, you will probably want to select PCM. You'll get much louder volume that way, and potentially better sound quality.

I hope this helps. For further assistance with settings, features, or functions, please contact Samsung Customer Support.

1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Ambassador