Customer Ratings & Reviews
- Model:
- HW-T450/ZA
- SKU:
- 6400704
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are pleased with the sound quality, easy setup, and price of the 2.1-Channel Soundbar with Wireless Subwoofer and Dolby Audio (2020). Many customers rave about the unexpectedly amazing bass and great sound system. However, some customers have experienced issues with Bluetooth connectivity, volume, compatibility, and power.
This summary was generated by AI based on customer reviews.
Meh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My tv throws better sound out than this sound bar. Only good thing is the sub. For me it was wasted money. Thanks tho.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Nikki:
Thank you for sharing your review of the Samsung HW-T450. I am sorry to see that you are not completely happy with the sound performance. This soundbar features a powerful wireless subwoofer, as well as Game Mode, & Smart Sound which automatically detects what you're watching and optimizes the sound setting.
You can try manually optimizing your settings by pressing the SOUND MODE button on your remote, and then selecting the desired sound effect by choosing STANDARD, SURROUND SOUND, GAME, or SMART.
You can further adjust TREBLE and BASS via the SOUND CONTROL button (looks like a gear symbol).
If you need further assistance, please know Samsung Customer Support is here to help.
1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 Days a Week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Totally not worth it!!!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 2 of these soundbars with warranties and good this i had the warranty too! A Geek Squad Agent had me change one existing soundbar for this one and it worked for 2 weeks?? The agent came out today and confirmed that this product is defective and I return it. He also recommended that I return the other one because neither remote worked. Very disappointing and feed up!!!!
No, I would not recommend this to a friendSamsung HW-T350 2.1ch Soundbar - Base issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It may be me but I have not learned how to lower the base! I have followed the manual instructions with no luck so far. Perhaps I need to do more homework.
No, I would not recommend this to a friendDefective
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this to go with a new Samsung TV for the kitchen/breakfast nook. I set it up and it was defective. It sounded like wires were touching but not connected, so there was static. I exchanged it for another one the same thing happened again. I then exchanged it again for a Sony that cost $50 more and it is perfect. I usually love Samsung but had bad luck with 2 of 2 of these soundboard, so I’m guessing I’m not the only one who got a bad one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi djminfll,
Thank you for your review of the Samsung HW-T450 Soundbar. I am sorry to hear that it did not work out for you twice and you have returned your units. Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support by any of the below options:
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
Again, thank you for taking the time to share your experience. We hope to regain you as a customer in the near future.
~ Samsung Ambassador
Good music/poor theatre
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you’re looking to play music but this speaker. It sounds great loud. However, if you’re looking for theatre quality, it is very difficult to hear.
No, I would not recommend this to a friendUnimpressed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Huge frequency gap between high and low. Volume output is sketchy at best. Avoid this one and get a nice vizio sound bat/ sub you will be much happier.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Cytogene:
Thank you for sharing your review of the Samsung HW-T450. I am sorry to see that you are not completely happy with your sound experience. Your soundbar features powerful bass with a 6.5” wireless subwoofer & Smart Sound which automatically optimizes the sound based on the content.
You can try adjusting audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing STANDARD, SURROUND SOUND, GAME, or SMART.
You can also press the Sound Control button on the remote (looks like a gear) to adjust TREBLE and BASS.
Press and hold the Sound Control button for about 5 seconds to adjust the sound for each of seven frequency bands.
Using the WOOFER button on the remote, you can adjust the volume of the subwoofer between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
Should you need further assistance, please contact Samsung Customer Support and a representative will gladly help you.
1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 Days a Week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Not quality sound or loud enough to enhance
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan of this specific sound bar sound was not loud enough , base was sub par just not a great buy I returned it and purchased a Sony
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Live2be23,
Thank you for your review of the HW-T450 Samsung Soundbar. I am sorry to hear that it did not work out for you and have returned your unit. Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support by any of the below options:
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
Again, thank you for taking the time to share your experience. We hope to regain you as a customer in the near future.
~ Samsung Ambassador
Sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item did not work. The volume would get really low and if you want it to get to the set volume again you have to pause your show and it will go back to set volume. That happened several times. The fact that Best Buy only allows return of this item for 14 days is pretty crummy.
No, I would not recommend this to a friendThe sound is not as expected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound was not strong as I imagined the system si not as stable as other simple wired speakers the bass lack quality overall do not buy it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Mario:
Thank you for purchasing the Samsung HW-T450 featuring Smart Sound technology that auto-detects what you are watching and adjusts settings for the best experience. I'm sorry to see that you are not completely happy with performance.
To optimize your audio experience, please try the various sound modes this model offers. Press the SOUND MODE button on your remote, and then select your desired sound effect: STANDARD, SURROUND SOUND, GAME, or SMART.
You can further adjust TREBLE and BASS via the SOUND CONTROL button (looks like a gear symbol).
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Horrible connection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connects to my Samsung via cord ok but the Bluetooth connection that I try to connect to my cell phone disconnects every single time I switch back over to the TV. I then have to disconnect everything and reconnect. If I could return it I would!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .HelpingOut:
I am very sorry that you are experiencing Bluetooth connection issues. Please make sure you download and install the latest firmware update which includes improved Bluetooth connectivity.
You can find the update here:
https://www.samsung.com/us/support/owners/product/2020-t-series-soundbar-with-wireless-subwoofer-hw-t450
For step-by-step instructions on how to update firmware, please visit: https://www.samsung.com/us/support/answer/ANS00082755/
Or watch the How-To video here: https://www.youtube.com/watch?v=ixLsye_l9Ds&feature=youtu.be
Should you need further assistance with this issue, or have any questions about features or operation, please know that Samsung is here to help. You can contact us via any of the below options:
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
NO SOUND AND DISPLAY!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No sound and display after one day of using it. Instructions in manual are useless. Left both speakers unplugged overnight and it worked ok the next day. No display at all. Other people had the same problem for over two years. Returned it and receive a full refund. Google t unit and others from Samsung and read the reviews before purchasing. When the sound does work it’s mediocre. It’s good for a small room.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi griff,
Thank you for sharing your review of the Samsung HW-T450 soundbar. I am sorry to hear that it did not work out for you and have returned your unit. I understand your disappointment.
Your feedback is very important to us and will be shared with our product team.
Please know that should you ever need assistance with settings or adjustments with a future Samsung purchase to optimize your sound experience, Samsung Customer Support is here to help.
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
~ Samsung Ambassador
Save your money
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn’t even tell a soundbar was hooked up. Sounded just as good without it. I returned it.
No, I would not recommend this to a friendSamsung T450 sound board.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was happy that you had what I wanted in stock. I was no too happy upon opening the box, the woofer speaker was damaged.
I would recommend this to a friendBrand response from Samsung
Posted .Hi WJTB,
Thank you for sharing your review on this model. Our products leave the factory after passing numerous rigorous quality checks. Nonetheless, damage could have been incurred during shipping and handling, and I am sincerely sorry for your disappointment.
Please call Samsung Customer Support and an agent will gladly assist you. You can reach us via any of the below options:
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
~ Samsung Ambassador
Not great, spend more to get more
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty weak overall. Did not perform to my expectations. Replaced it with the 3 channel version. Much better.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Uncleduncle,
Thank you for sharing your review of the Samsung HW-T450 Soundbar. Your feedback is appreciated and important in helping us provide factors regarding customer service. Thank you for being a loyal Samsung customer.
Should you have questions or need assistance with settings, setup, or features, with your new Samsung soundbar, please know we are always here to help. You can reach us at 1-800-SAMSUNG (ask for Soundbars), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We look forward to hearing from you.
~ Samsung Specialist
Defective speaker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love Samsung electronics but this was not a good soundbar. Bass speaker defective, starting smoking at a low volume.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Srenee91:
Thank you for purchasing the Samsung HW-T450 Soundbar and sharing your review. I am very sorry for this unusual experience and understand your disappointment.
So that we can better assist towards a satisfactory solution, please reach out to us via any of the below options:
― Phone: 1-800-SAMSUNG | 8 AM to 9 PM EST Mon to Fri
― Facebook Messenger: https://www.facebook.com/samsungsupport
― Twitter: https://twitter.com/SamsungSupport
We hope to hear from you.
~ Samsung Ambassador
- Cons mentioned:Bluetooth connectivity
Not a good system
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It will no longer Bluetooth to my Samsung tv bought Sep. 17 stopped Bluetooth Oct 7.
No, I would not recommend this to a friend Not a wow product.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was really difficult to pair with my tv. Definitely not my thing . Can have had more for the price .
No, I would not recommend this to a friendSamsung sound bar
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote control is not opening to allow batteries in a bit disappointing.
I would recommend this to a friendYou get what you pay for
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar was lack luster at best. Dialog sounded muffled, music and sound effecfs exaggerated, TV sound was better.
No, I would not recommend this to a friend- Cons mentioned:Bluetooth connectivity
Disconnected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It disconnects from my tv everyday and it’s really annoying.Don’t recommend it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Disconnected:
Thank you for your review of this Samsung HW-T450 Soundbar. I am sorry to hear that you are experiencing connection issues.
There are a few things you may want to check:
1) The maximum wireless signal transmission distance is about 33 ft.
2) If there is a wall between the sound bar and the subwoofer it may cause interference or not work at all depending on the material in the wall.
3) If there is a device that uses the same wireless frequency (2.4 GHz) near the Soundbar, interference may cause some sound interruption.
4) Check all of the sources on the soundbar. If the audio is dropping while watching TV it could be an issue with the broadcast.
5) Also, please be sure you have the latest firmware update (version 1033). You can update your firmware by Auto Update, using the SmartThings app, or by using a USB device. You can find the update here: https://www.samsung.com/us/support/owners/product/2020-t-series-soundbar-with-wireless-subwoofer-hw-t450
You can find the update on the product page of your HW-T450 on the Samsung website.
Should you need further assistance with this issue, or have any questions about features or operation, please know that Samsung is here to help. For further assistance, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Ambassador