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Customer reviews

Rating 4.3 out of 5 stars with 1122 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.3 out of 5 stars

  • Cook Settings

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers recognize the 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook as being easy to use and install, with a compact size and modern design. Many appreciate its numerous features, including sensor cooking, and the quick heating capabilities. However, some customers have reported concerns about the product's reliability and the door mechanism. The overall impression is positive, but potential buyers should be aware of these reported issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-960 of 1,122 reviews
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was very easy to install and has been working great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the keep warm setting for making holiday meals.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Features

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it and beautiful addition to my kitchen. Love Love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love our new microwave it works really well, so far and looks great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works like you’d expect and is very user friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great microwave!!!!!!!!!!!!!!! I recommend it !!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looks very good. I really like it and look forward to get it.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey William! We look forward to you getting to experience all the great features of this microwave! ^Jecca Samsung

  • Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought another microwave like the one I had before.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Replacement microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a direct replacement from Samsung. The first one broke within the first year of purchase, however when it did work, it was phenomenal!! It was the process for repair and exchange which was terrible,both on best buys and Samsung part.. i would be leary purchasing from either businesses.. just my 2 cents

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,

      Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).

      Have a great day.

      -Ernest- Samsung

  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice microwave. cooks food in a timely manor

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice microwave for the price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a nice microwave and very modern looking My wife loves it.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Samsung is delighted to hear that you've found the perfect microwave for you, Jcatrin. Thank you for the 5 Stars! ^Lo Samsung

  • Rated 1 out of 5 stars

    Stopped working 2 weeks after warranty expired.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased on march 6, 2024. Today, March 27, 2025 it stopped working/heating up just as it surpassed the 1 year warranty. I also did notice that even the high powered setting I had to cook my food for a significant amount of time compared to my old one - which was a big clunky one from the original owners of my home.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi ChristinaS,

      We understand how important a reliable microwave is in reheating food and preparing meals. Let's get the information you need to ensure the microwave operates smoothly.

      The link below will help you address the issue with the microwave. Learn more by checking the hyperlinks. Set up a service call if necessary.

      Samsung microwave is not heating or has stopped working:
      https://www.samsung.com/us/support/troubleshooting/TSG01001963/

      Should you need further assistance with the microwave, please feel free to contact us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1148677950) to help our team pull up your information when you message us.

      Have a great day,

      -Ernest- Samsung

  • Rated 5 out of 5 stars

    Great microwave

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The microwave has been great so far. I would recommend it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tons of features

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very powerful multiple cooking options and easy to use!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we love this microwave, we have bought two of them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice awesome I recommend good quality excellent product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great display

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, looks great. Fits perfectly over the range

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for taking the time to tell us how much you love your new microwave. We are thrilled to know it has added a little something special to your kitchen. Welcome to the Samsung Experience. Happy Cooking! ^Cat Samsung

  • Rated 5 out of 5 stars

    The sale, the delivery, the unit all great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything great delivery - looks terrific - works terrific

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and sales associate was so knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great look

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy makes buying delivery and installation a breeze.

    I would recommend this to a friend