Customer Ratings & Reviews
- Model:
- ME21R7051SG
- SKU:
- 6345900
Rating by feature
- Performance
Rating 4.3 out of 5 stars
- Cook Settings
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers recognize the 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook as being easy to use and install, with a compact size and modern design. Many appreciate its numerous features, including sensor cooking, and the quick heating capabilities. However, some customers have reported concerns about the product's reliability and the door mechanism. The overall impression is positive, but potential buyers should be aware of these reported issues.
This summary was generated by AI based on customer reviews.
The sale, the delivery, the unit all great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything great delivery - looks terrific - works terrific
I would recommend this to a friendSamsung Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and sales associate was so knowledgeable.
I would recommend this to a friendgreat look
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy makes buying delivery and installation a breeze.
I would recommend this to a friendGood deal for the price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good microwave does everything that its needed to do
I would recommend this to a friendWonderful microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave love it. I will recommend to my friends
I would recommend this to a friendgreat microwave
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good appliance that does what it is supposed to do.
I would recommend this to a friendGift for my mom
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Quality. It looks nice at my moms new kitchen.
I would recommend this to a friendGood microwave
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good microwave. Will buy again brand very happy with it.
I would recommend this to a friendGreat product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! shipping took longer then wanted! Thanks
I would recommend this to a friendAwesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the whiteness of the vent and when it’s turned on.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there, Sabbir! We appreciate your five-star feedback. Thank you for choosing Samsung! ^Lena
Nice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product it’s really great. Totally the greatest.
I would recommend this to a friendBrand response from Samsung
Posted .Only the greatest for our great customers like you, Glenn! ^Jecca
Great as long as it works
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great as long as it works ... Samsung is overpriced, stops working right after warranty expires but looks great.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Alex, I understand that you are experiencing issues with your Samsung Microwave not working properly and know the timing is not ideal. I would like to offer some assistance in getting this issue resolved. please reach out to us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143576745. We thank you for being a part of our Samsung family. ^Brad
Door hinge doesn’t let it be flush.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great except the door hinge make it have a gap on one side. The other side sits flush.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Nixon,
Thank you for reaching out to us, and we are glad to know that you are using Samsung products. Here at Samsung, we always try our best to make our products convenient for our customers and provide the best possible customer experience.
For repair, please take note of your warranty coverage:
For further assistance, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
1144792752
Thank you for choosing Samsung. Have a great day.
^^Ross
- Cons mentioned:Door
Hope it lasts
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes weird sounds when it stops Brand new microwave already the door is creaking
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Microwave. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142959038. We thank you for being a part of the Samsung family. ^Brad
- Cons mentioned:Reliability
Terrible idea.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible idea having the controls on the door. You're thinking how great is that right? It's not. Never put sensitive touch pad electronics on a part of a device that is constantly moving and vibrating. Broke immediately. Hated it. So happy it is gone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Samsung Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, don't hesitate to contact the Samsung customer service department at Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) H.24 Hours a Day can answer your question or transfer you to your local store to answer your specific concern.
Reference number:
1144972280
^ ^Ross
Fingerprint resistant
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I clean my microwave all day ...I’m not sure about fingerprint resistant cause every time the children touch it ...I clean it
I would recommend this to a friendBrand response from Samsung
Posted .Hi Burgess! I'd like to provide this link (https://bit.ly/3dQii2o). It has all the best information on how to keep your microwave looking fresh and clean. ^Jecca
Much better quality microwaves available
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this installed. The sales rep did not discourage Samsung. It heats the plate more than the food which was not true of my 500 series Bosch it is replacing. It makes annoying spinning sound as it cooks and occasionally sounds like it is sparking inside, when it is not. A plate of leftovers went over six minutes and then wanted to go two more, yes, the food was already boiling—so much for sensor cooking. GE, Whirlpool and LG are ranked higher by consumer reports and I hope the GE that is coming to replace this is much better.
No, I would not recommend this to a friendSamsung microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is why you should not buy appliances online. This microwave is much larger than I thought it would be. On the inside, it looks like an industrial microwave. I miss the white clean inside of my old one. Also, I have used the sensor (the whole reason I chose this one) snd IT DOES NOT WORK. The sensor must be broken because the beverage is boiling over unless I stop it about 2.30 minutes before it finishes. Same thing with soups, it is suooose to reheat and not cook the item, but it is ruining food! Since I bought online, I don’t know what my options are but I really hate this microwave. I have to get to Best Buy to look at the oven I purchased over 1.5 months ago and it hasn’t shipped yet, because I don’t want to go they this again! The best thing about the entire process is the 2 gentlemen who delivers it. They delivered my washer snd dryer also. They are hardworking, knowledgeable and just a pleasure to work with. Their names are Daniel and Collin.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I would like to congratulate you on your new Samsung Microwave and thank you for taking the time to post your review. We are excited for all the great things that you can cook with your machine. I understand that you have some concerns with using some features and I know how upsetting that can be. I have some helpful information that I would like to provide. See link below:
https://www.samsung.com/us/support/answer/ANS00049159/
If you need any assistance, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513).
Please reference ticket number 1143377474. We thank you for choosing Samsung in your kitchen. ^Brad
Good product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item hasn’t been installed yet. When it’s been installed I’ll review.
I would recommend this to a friendBrand response from Samsung
Posted .Hello,
Congratulations on your new microwave. Please let us know of your observation once you have it installed.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144936065) to help our team pull up your information.
Have a great day.
^Charles
3rd times a charm. Frustrated 1 month ordeal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good microwave after 3rd time. 1st defective,2 nd crushed and damaged box. Finally 3rd time after 1 month after purchase I was able to complete install and use
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
Your frustrations about your previous experiences are valid. We are glad that you're able to utilize your current microwave.
Should you need assistance in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146936318, to help our team pull up your information.
Have a great day!
^Chrystel