Customer Ratings & Reviews
- Model:
- ME21R7051SG
- SKU:
- 6345900
Rating by feature
- Performance
Rating 4.3 out of 5 stars
- Cook Settings
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers recognize the 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook as being easy to use and install, with a compact size and modern design. Many appreciate its numerous features, including sensor cooking, and the quick heating capabilities. However, some customers have reported concerns about the product's reliability and the door mechanism. The overall impression is positive, but potential buyers should be aware of these reported issues.
This summary was generated by AI based on customer reviews.
Pretty but not functional
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as an open box return which had clearly not ever been installed. I wish I had done more research. This model is apparently known for shutting off and not heating properly. I really miss my 15 yr old microwave now :-(
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Cia8604,
Thank you for reaching out and sharing your feedback about your Samsung microwave. I understand you're having issues with your microwave as it's shutting off and not heating properly. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001964/ if your microwave does not turn on or turns off by itself.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001963/ if your microwave is not heating or has stopped working.
Please see this link https://downloadcenter.samsung.com/content/UM/201906/20190627110623758/ME7000H_ME21R7051S_AA_AC_EN-CFR_WEB.pdf for the user's manual. Just go to pages 23-24 for the troubleshooting guides.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144550012.
-Noraina
Shame
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You are asking for a review when you came to installed a microwave and it was broken you had to return it so how am I supposed to review this item if I don’t even have it installed yet shame shame shame
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BoBeena,
Thank you for choosing Samsung for your microwave needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Chrystel
Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just installed this brand new Samsung Microwave yesterday. It has a short in the circuit board and or something is malfunctioning in the electronics. NOT GOOD. I had another Samsung for 15 years and never had a problem. I do not recommend this product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your newly installed Samsung Microwave not operating properly and I would like to offer some assistance to ensure you are getting the best performance from your machine. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143130756. We welcome you to our family and thank you for choosing Samsung. ^Brad
Slow shipping.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waited for 2 months on this item. Good price point.
I would recommend this to a friendStarted failing in less than a year
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Runs with pushing any buttons Have to unplug to turn it off
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Iliana M,
It sounds like you’re dealing with a microwave that keeps running without any buttons being pressed, which can be really frustrating. We are here to help.
If your microwave starts with no interaction, leave it unplugged and visit the Samsung link I have shared below to schedule an authorized service technician to visit.
https://www.samsung.com/us/support/service/
Should you need assistance with setting an appointment, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1147341348 to help our team pull up your information.
Leo
Delivery and install are a joke!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator, stove, microwave, and dishwasher are great. No issues with the items. The issue we had is the delivery and installation is not really installation. It is mostly delivery. The install is a joke. They claimed they didn’t know how to install it.
No, I would not recommend this to a friendOnly work for 3 month
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I buy it on February today is may 18 only acouple months that i use the microwave shows me SE is broken
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Allow us to help you clear out the error!
To help you clear out the error showing on the microwave, kindly visit this informative link below for instructions.
Samsung microwave error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145793474, to help our team pull up your information.
Have a great day!
^Chrystel
Mircowave
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product install was difficult but it work just fine.
I would recommend this to a friendSE code
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this microwave for 1.5 years and then had an SE code. Had control panel replaced and 1 month later another SE code. I will never purchase a Samsung product again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, KrisM.
Most of the time, power cycling the microwave clears the error. Let us help you get this resolved.
If you receive an error code, please click on this link for the steps to be taken:
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145178484) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Junk stay away
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for christmas and here it is now in april and its already dead
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Montz,
We understand the frustration of not having a working microwave. Let us help you make it operational again.
Here is a link to help you with the microwave. Please follow the steps and click the hyperlinks for further help.
Samsung microwave is not heating or has stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147044913 to help our team pull up your information.
Have a great day.
^Aloe
Don’t buy Samsung.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived damage from factory and it sucks along with Best Buy service.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JeremiahK,
To better assist you with this matter about the damaged microwave you received, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
-Kimberly
Please be careful
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It catches on fire. I had it for 2 years and out of no where it caught on fire. This happens often from what I read. Please be safe out there
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the urgency of this review, Rickynick. We're here to help in the best way possible with your microwave to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145566866) to help our team pull up your information.
Have a great day.
^Camille
Another junk Samsung appliance.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted only two years, now I get a -SE- error code and the microwave will not do anything. Samsung appliances are pure garbage.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for bringing this up, Mark. Let's look at some potential solutions to get your microwave working.
If you get an error code, service is pretty much needed. First, though, it's possible that if you power cycle the microwave, you may clear the error. Please check this link for details.
Samsung microwave error codes
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145456425) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Damaged product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had to return this microwave because they delivered it damaged
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
We understand how it feels to receive a damaged product. Let us help you.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Terrible service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible customer support & customer service. Canceled order
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand that your experience has been less than ideal. We are saddened that you have already cancelled your purchase.
We would love the opportunity to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
^Rainly
Terrible Quality Control
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 were installed & neither worked.#3 is coming 9/22
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MelindaV,
If you need further assistance after receiving the microwave, please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146296061) to help our team pull up your information.
Have a great day,
-Ernest-
Samsung microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.New item in box and it is not working, no good just wasted my time
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Waste of 500
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It turns off by itself and doesn’t warm my food enough.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Angel M,
We know the importance of having a microwave in our home. We are here to help you.
I have shared links below that can help you with your microwave concern.
"The Samsung microwave does not turn on or turn on by itself."
https://www.samsung.com/us/support/troubleshooting/TSG01001964/
"The Samsung microwave is not heating or has stopped working."
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung microwave.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146898150, which will help our team pull up your information.
^Rainly
Don’t buy Samsung!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy Samsung! After only 3 months, the microwave would not heat food. I was forced to work through the Samsung repair site for warranty work, and they made it very difficult.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Anyone would be disappointed if they had to endure this. Thank you for sharing your experience with us. Unfortunately, we weren't able to meet your expectation, but we are hoping we can change that in the future. ^Pat
Microwave Pate Missing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The technicians said they would bring the heating plate in the microwave and they never brought it to us.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
The experience is not what we expect from our customers. To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day!
^Chrystel