Customer Ratings & Reviews
- Model:
- WW25B6900AW/A2
- SKU:
- 6507607
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers frequently mention the compact size, high efficiency, and ease of use of this 2.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and AI Smart Dial. Many appreciate its quiet operation and the capacity to handle larger loads. Positive feedback also highlights the variety of wash cycles and the machine's excellent cleaning performance. Overall, the product receives overwhelmingly positive reviews regarding its functionality and user-friendliness.
This summary was generated by AI based on customer reviews.
Refund was nowhere to be found!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I canceled the order before it was shipped, but the promised refund within 48 hours was nowhere to be found.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
We understand that the delay in receiving the refund has disappointed you. Let us help.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
- Pros mentioned:Efficiency, Noise level, Size
Small but performs as well as larger units
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quiet - performs well - no problems thus far and perfect size for the laundry closet
I would recommend this to a friend - Pros mentioned:Noise level
Made for two
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for two. Can do one load a week, or sort and do two loads every other week. Will wash a set of queen size sheets or blanket. Much quieter than our last set. The features are very reasonable. Easy to understand and use. Most people use two or three settings, Any washer that needs a book to explain how to use it is ridiculous.
I would recommend this to a friend - Pros mentioned:Size
Excellent washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect size for our condo. It has a lot of features and does a great job.
I would recommend this to a friend A quiet, perfect fit!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung 2.5 Cu. High-Efficiency Stackable Smart Front Loader Washerwith Steam and A1 Smart Dial is the perfect washer for me! After suffering for years with my previous extremely noisy compact washer, our home is once more a peaceful place. Where I used to put off washing, and even go as far as to go to the laundry mat, I am now calm and relaxed, doing a load whenever I need to! Our condo neighbors thank you, as well, as that old washer was not only loud, but it also vibrated so strongly, things in their kitchen would rattle!
I would recommend this to a friend- Pros mentioned:Efficiency
Flirida
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just love all the temperature choices. Very efficient
I would recommend this to a friend Matches Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Matches dryer, fits the space, and does the job as well.
I would recommend this to a friendBad design
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This machine has really bad design. I found out the door didn't unlock because the load didn't completely drain of water. Why? You have to have the water hose dispensing the below the machine, or it won't completely drain. Sorry, but that's a dealbreaker, since I only have a sink to drain into. This is insane. Is your machine so weak it can't pump any water upwards? Obviously, this is intended to be stacked with a dryer, but dryers aren't allowed in my apartment. So, this is a complete fail.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JonahF,
We understand how you feel about your washer. Let's help you.
Below is a link to help you determine why the washer is not draining properly. Please check the embedded words that connect to the step and watch the video fully.
Samsung washing machine does not drain
https://www.samsung.com/us/support/troubleshooting/TSG01001013/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148671881) to help our team pull up your information when you message us.
Thank you.
-Kimberly
- Pros mentioned:Size
Very poor customer satisfaction
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product was great service was terrible. Delivery was postponed, when delivered, they were in a hurry, cut the dryer vent on the stackable dryer to install the washer. Although all they had to do is open the clamp, did not install the back footing to balance washer and dryer, now we are on our third postponment. Last time they just did not even call and we waited all day. Then they just said it was cancelled, not not by us. Very poor customer satisfaction. Next time Lowe’s
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We know your disappointment about the washer's delivery and installation experience.
Please contact our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Stackable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely fabulous absolutely Fabulous Absolutely Fabulous
I would recommend this to a friend
