Customer Ratings & Reviews
- Model:
- WW25B6900AW/A2
- SKU:
- 6507607
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers regard the 2.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer as efficient, appropriately sized, and easy to use. Many appreciate its quiet operation and ample capacity. Users also find that it washes well and offers a variety of cycles.
This summary was generated by AI based on customer reviews.
Broke right after one year. Flooded home
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke and leaked destroyed my house. Leaked so bad it went through the wall to the outside of the house Support is worthless
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand how you feel about your washer. Let us help you out.
Please refer to the resources below to rectify the leak in your washer. Click the link and hyperlinks and watch the embedded video for tips. If the problem persists, click "No, I need more help."
Samsung washing machine is leaking:
https://www.samsung.com/us/support/troubleshoot/TSG10001007/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147594476, to help our team pull up your information when you message us.
Have a great day.
-John
- Pros mentioned:Capacity, Size
Amateur Hour at Best Buy Signal Hill
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased this Samsung washer/dryer combo from the Best Buy in Signal Hill, and what a fail all around. There are other items you'll need to purchase in addition to the washer and dryer and the salesperson helping me was confident I had everything I needed. Unfortunately she was wrong. When the delivery guys arrived, they informed me that I was missing the stacking kit. The sales person failed to add that to my list. The delivery guys didn't have a stacking kit, so I had to call Best Buy, explain what happened, and wait days for the stacking kit and another installation team to arrive (which required me to rescheduled my personal and work life twice). Amateur hour. Best Buy - train your appliance team, or just stop selling appliances altogether. Or better indicate on your website what will be needed in addition to the washer and dryer (plug set for the dryer, stacking kit etc...)
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Stay clear of this product!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stay clear of this washing machine do not purchase! The spin cycle does not work properly. The machine shakes and wobbles all over completely out of balance all the time it doesn’t matter whether you have one item in or 10. I live on the second floor and I now can’t even do laundry when my neighbors are home it is literally loosening the nails in their ceiling sheet rock! And Samsung customer service is awful. I have been trying to get someone to come out for a month to look at this machine. Two failed attempts two missed days of work and still nowhere. After buying this product and paying extra for the extended warranty, I am completely dissatisfied and will never buy another Samsung product again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We appreciate you sharing such a detailed account of what you’ve been experiencing, and we understand how disruptive it is to deal with a washer that won’t spin properly and shakes excessively — especially when it affects your home and those around you. We’re here and fully willing to help you work through both concerns.
To address the shaking and vibration, please click “No, I need more help” when prompted with “Did this resolve your concern?” to continue through the troubleshooting process. Embedded links will also be available for further guidance.
Samsung washing machine is shaking
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
Should you need further assistance, you may contact us at the following channels:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151538668) to help our team pull up your information.
Thank you.
^Camille
Bad Experience with Bestbuy Online
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bestbuy online customer service is the worst, and be careful to make the online order! I bought this unit last year when it offered 2-year manufacture warranty as a part of promotion from bestbuy website. However, I called samsung and was told I only have standard one-year warranty. I contacted the bestbuy customer service and inquired about it, and the agent was not helpful and didn't even try to help or to answer my question, she just hang up on me when she didn't know the answer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Alicia, we understand your frustration if the 2-year manufacturer warranty that was part of the promotion was not given to you. To better assist you with this concern, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Waste of time
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was disappointed I bought the open box item but was not informed the power cord was missing. I had to return it as I was unable to find the correct one. It was a hassle when it could’ve been avoided if I was informed no power cord came with it. It originally comes with it from manufacturer and when I contacted Best Buy they said it didn’t, I contacted Samsung and they said because it was open box they couldn’t help. It’s stated in item specifications the washer comes with the power cord.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jeannette, thank you for choosing Samsung for your washer needs. We are sorry to hear you have returned the washer because of the missing power cord and you can't find the right one. We look forward to working with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
Waah machine walk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I broke my foot in October. I retrofitted a closet in my house so i woulnt have to go to the basement to do laundry. I was excited to find the Samsung stackable washer and dryer unit. The size would fit my closet perfectly. When they arrived i was not happy to have to order the actual stacker pieces. That put off installation a week. The next problem i had was even more serious. On my 2 load of wash, the spin cycle on the wash machine was so violent, that the whole unit "walked " out of the closet about 12-18 inches. I had to stop the wash cycle. I have photos. For this reason i am returning the unit. Ive never owned a wash machine that moved that much while doing laundry.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Colette L,
We understand how inconvenient it is to have a washer that shakes and moves. Let us help you.
Please see the link below for the steps if the washer is shaking violently. Please watch the video and click on all the embedded words inside the article.
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung washing machine.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146845959, which will help our team pull up your information.
^Rainly
Washer tried to escape!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the dimensions for our small space but I had the same problem that many other had. It vibrates and walks. I don't mean a little - I mean it really walks. I tried anti-vibration pads and it helped, but when it spins, it really moves. The washer was level.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Anthony,
We understand your disappointment with not having the best experience with your washer. Let us help.
Here is a link for troubleshooting steps for your washer that is vibrating, kindly click the embedded words.
The link below will help you balance the washer and ensure it completes a cycle. Learn more by checking the hyperlinks. In the event that the steps did not resolve your concern, please select "No" to move to the next steps.
Samsung washing machine is shaking.
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149893521) to help our team pull up your information when you message us.
Thank you.
-Ricardo
product ok. The delivery/installation a nightmare.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product itself seems ok. The delivery and installation was a nightmare. Poor communication, poor service from Best Buy and their 3rd party contract company. Eventually it was straightened out after several calls, escalated conversations involving rude employees.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Not quality
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shakes excessively even when less than half full and secured to ground
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We understand the value of having functional appliances at home. We can assist you with your washer.
We shared a link below to help with your washer that shakes excessively during the cycle. Check on the embedded words and choose the "NO, I NEED MORE HELP" option to access the complete diagnostic and watch a video tutorial.
Samsung washing machine is shaking
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148696065) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Mr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.4 times BB has scheduled a delivery/install and 4 times they have not don so.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
The experience is not what we expect from our customers. To better assist you with the installation and delivery, please contact the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
Chrystel
washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.lot of noise, two small capacity for me, a nightmare to reach best buy customer support
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Sophie B,
It's incredibly frustrating dealing with all the noise that your Samsung washing machine model makes. We want to help you out.
I have shared a Samsung link below to help with your experience. The link has an embedded video that we recommend watching in full.
Samsung washing machine is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
This model has a 2.5 cubic feet drum this is because of its space-saving design. This model has a compact profile (shallower depth) for easy closet installation. Samsung offers larger capacity models (4.5/5.0/5.1/5.3/5.4). Please visit the Samsung website so you can explore the larger capacity front-load washing machines we offer.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147358328 to help our team pull up your information.
Leo
Refund was nowhere to be found!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I canceled the order before it was shipped, but the promised refund within 48 hours was nowhere to be found.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
We understand that the delay in receiving the refund has disappointed you. Let us help.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
- Pros mentioned:Size
Very poor customer satisfaction
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product was great service was terrible. Delivery was postponed, when delivered, they were in a hurry, cut the dryer vent on the stackable dryer to install the washer. Although all they had to do is open the clamp, did not install the back footing to balance washer and dryer, now we are on our third postponment. Last time they just did not even call and we waited all day. Then they just said it was cancelled, not not by us. Very poor customer satisfaction. Next time Lowe’s
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We know your disappointment about the washer's delivery and installation experience.
Please contact our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica