Customer Ratings & Reviews

Refrigerator just repaired two weeks ago, unable to keep refrigerator cool ...THIS IS THE TENTH TIME I HAVE RECEIVED SERVICE, AND DMB JUST REPLACES A COMPONENT BUT IT NEVER FIXES THE PROBLEM. SAMSUNG CONTINUALLY STATES THEY WILL COMPENSATE FOR LOST FOOD, BUT WHEN I CALL CUSTOMER SERVICE FOR DIRECTION, TYESHA STATES FOOD IS NOT COVERED BECAUSE THE COMPONENT REPLACED WAS NOT PART OF THE SEALED SYSTEM. HOWEVER, I HAVE HAD CONTINUOUS SERVICE CALLS SINCE I PURCHASED THE UNIT, AND ALTHOUGH DMB CONTINUALLY REPLACES COMPONENTS, THE PROBLEM IS NEVER FIXED AND I HAVE ZERO CONFIDENCE IT WILL EVER BE FIXED. ON HOLD NOW FOR SINCE 1 PM...HOLD TIMES ARE FOR HOURS, AND SAMSUNG REPS UNAVAILABLE. HERE IS THE TRANSCRIPT FROM THE BEGINNING OF THE MONTH, WHICH WAS LIKE THE NINTH TIME I ATTEMPTED TO RECEIVE SERVICE FOR THE SAMSUNG REFRIGERTOR WHICH HAS NEVER WORKED. FROM TWO WEEKS AGO... While attempting to resolve an ongoing issue in regards to my refrigerator appliance, I actually spoke with at least four different "Samsung Pros" on at least three different calls. In addition, while on lengthy telephonic holds, I also reached out to the online "Samsung Community" as well as two separate "chat" sessions on your website. Despite the telephonic and online support, at least 75 % of the time, owing to English language deficiencies, I felt the support staff was unable to understand the basic nature of the issue, as well as follow simple dialogue and appropriately coordinate interventions of fellow Samsung representatives and service personnel. I spent many hours on the phone, explaining the ongoing problem. I finally obtained a diagnostic service appointment by coordinating efforts of at least four Samsung representatives. After more resolution attempts by Samsung representatives, I was then able to obtain a diagnostic and parts service appointment, which apparently resulted in having my original service appointment canceled. This has led to many hours re-scheduling the new appointment because at least half a dozen Samsung representatives failed to understand the ever unfolding service accommodations. At this time, due to erroneous and conflicting information, I have email, text, chat, an telephonic confirmations for service dates 3/05, 3/06, and 3/11 from various Samsung associates. In addition, it is possible that NONE of the dates are actually accurate because I have also received concurrent messages that Samsung service representatives will contact me at some indefinite time in the future to secure a service date and time depending on my, "feasibility." This time intensive, ineffectual, and dysfunctional process of seeking service for my appliance is typical of my experience since purchasing my refrigerator. The appliance has NEVER worked correctly, and consistently and catastrophically fails about every three months. And, just as consistently, i have been subjected to the same "run around" as I have just described. Moreover, Samsung's incomprehensibly inefficient and ineffective customer service is highly indicative of their lack of ability to provide solutions, repair or remedy, to customers experiencing defective products, and testifies to the declining design and reliability of Samsung products. As I have explained many times, because of the inherent deficiencies in Samsung's Corporate consumer service, I have experienced considerable cost and inconvenience attempting to remedy the continual malfunctions and failures of my Samsung refrigerator. Many hours are wasted contacting, scheduling and accommodating service personal whose best efforts only temporarily alleviate the problem. Over a half a dozen times now, I have been instructed to continually unplug my refrigerator to let the ice built up in the walls melt. I have become unusually adept at disassembling the refrigerator to facilitate this thawing process. I have also had to purchase large coolers, and costly supplies of dry ice, in an attempt to save the most expensive contents of my refrigerator and freezer. Most times, this is not adequate and the entire contents have to be thrown into the trash. Having absolutely no confidence left that this current episode could be the last failure we experience, I will follow the directives of your Samsung representative and spend the day photographing and itemizing the contents of the refrigerator and freezer in an attempt to initiate your process for compensation. I will also undoubtedly spend a considerable amount of time on the phone attempting to again confirm the service date, as taking off time from work unnecessarily is also an undesirable expense. Lastly, I will also need to purchase at least a "dormitory" size refrigerator, which may prove more reliable than our Samsung's model, because the inconvenience of not having refrigeration for again, over a week is detrimental to family members with complicated health issues. In closing, I would like to propose the refunding, or replacing the defective Samsung refrigerator with a reliable model, as the most self-evident, cost effective and satisfactory solution for all. Well, like many of my repair technicians expressed, persons on social media had various accounts of the same model refrigerator with the same problem, and attributed it to a design and engineering flaw. Apparently, humidity, and other normal environmental states, cause condensation, and then ice, to build up on refrigerator components such as the fan and other integral parts. So, apparently there is an evaporator and heater in the freezer, which is supposed to melt the ice and evaporate the resultant condensation. However, the evaporator seems unequal to the task, and as the heater warms the freezer and melts ice, even more condensation is produced. The refrigerator responds to this warming with over-cooling, which again results in the re-freezing of condensation/ice in the refrigerator. The cycle repeats as the evaporator and heater attempt to melt more condensation/ice, but only results in warming the refrigerator/freezer and escalates the production and re-freezing of condensation/ice on refrigerator components. This paradox continues until the entire unit is frozen solid and the refrigerator is hot... 1:35 PM

Overall very happy with our purchase. The water dispenser area could be bigger to help with spillage. Be prepared for finger prints.

My new Samsung, Side-by-Side Refrigerator replaced a 20+ year-old refrigerator. The delivery and installation by the Geek Squad was a quick, efficient and very smooth process.

It needs a light toward the bottom of the refrigerator otherwise it's great icebox. Great price. I'll let you know in 3 years

Refrigerator is excellent size for my family of 4. Adjustable shelves come in handy around holidays with my storage dishes are larger. I proud of this large purchase.

Excellent quality, much better than the Frigidaire it replaces. Only drawback is that it does not have a meat/cheese drawer

Honestly this refrigerator is the best ! It matches perfectly with the rest of my decor I especially love the shine gloss it has. The functionality has not failed it’s great

It's a more narrow refrigerator than I've had, but I lookod at so many and they were all so short! Not this one, nice and tall and lots of storage

i was looking for glass shelves, this model has them in the fridge and freezer. Ice maker bucket easy to replace after dumping ice.

I love my new fridge.....i definitely shopped around for product and best pricing. When i was ready to purchase the fridge, the best buy people were very nice and i even got an extra 10% off.

Nice fridge. Delivery people were friendly . Had some glue on the door still sticky even after goo gone.

Samsung 24.5 Cu. Ft. Side by side refrigerator is the best for your money. I bought the ice maker and love the ice! Best brand to buy at Best Buy!

Unit is very loud and ice flies out all over when getting cubed ice in a cip.

I read the reviews before purchasing this. However I still bought it because most the reviews were good. I don’t feel that there is enough light inside the fridge if you stick something on the top shelves it blocks the light for the whole fridge. I didn’t think I would miss the cold cut drawer as much as they do definitely one feature that should definitely be in it

This Samsung refrigerator works well. Would prefer more shelf options.

We picked this one up for a basement kitchen frig. Works well.. No issues what so ever it been 6 months so far. Ice maker is good unlike older models. It perfect for us.

The fridge is awesome! It's spacious, and modern looking. The cooling works perfect and the inside looks modern as well. 1 month in and everything has worked flawlessly.

This refrigerator is a good looking appliance, especially for the price. I also like the size and water/ice functions.

I bought this for my new house and so far so good. It’s working perfect. Best still, Best Buy customer service finally helped resolved the few delivery issues.

I love it all. It was an impulse buy and I don't regret it. The associate that helped me, wasn't pushy or demanding. I will definitely look at buying again both at best buy and Samsung.