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Customer Ratings & Reviews

$798.85

Customer reviews

Rating 4.4 out of 5 stars with 377 reviews

Rating Filter

Rating by feature

  • Cleaning Quality

    Rating 4.7 out of 5 stars

  • Dry Quality

    Rating 4.5 out of 5 stars

  • Cycle Options

    Rating 4.6 out of 5 stars

87%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 377 reviews
  • Rated 5 out of 5 stars

    Updating out Vacation Home

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent value, we weee looking for a solid dishwasher for our vacation home. Looks great and does the job.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Does the job nicely

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s making a bit of a weird electrical sound when it’s on. Kind of like a high pitch voice of electricity running through the wires. Might call service if persists.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just OK

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's quiet and looks nice, but leaks right from day 1 on Stormwash, and doesn't do all that great job of cleaning dirty dishes, especially if they've been sitting in the washer for a couple of days.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We're glad the dishwasher is quiet and looks good, MatthewE. Let us help improve its performance.

      Here is a link to the troubleshooting steps when the dishwasher is leaking. It also contains another resource about leveling the dishwasher, which we suggest checking.

      The dishwasher is visibly leaking:
      https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-is-visibly-leaking

      We have a link with details to help you with the dishwasher that needs to clean the dishes correctly. Click on the bullet point that best describes your experience with the unit. We suggest checking the hyperlinks attached to it as they also contain helpful tips.

      Dishes are not clean after the dishwasher cycle:
      https://www.samsung.com/us/support/troubleshooting/TSG01000962/

      You may also refer to the user manual for other solutions when the dishes are not clean. Turn to pages 47-48.
      https://downloadcenter.samsung.com/content/UM/202308/20230809163709370/North_America_DW5000C_WEB_DW0003_English.pdf

      Lastly, the links below will guide you about improving the dishwasher's cleaning performance and its cycles, settings, and options for reference. Please watch the video of the first link from the start until 1:25; the second link includes another resource about loading the dishwasher, which you may also check.

      Improve your dishwasher's cleaning performance:
      https://www.youtube.com/watch?v=bajCw_H-njg

      Samsung dishwasher cycles, options, and settings:
      https://www.samsung.com/us/support/answer/ANS00084182/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1146793388) to help our team pull up your information when you message us.

      Thank you.

      -Angelica Samsung

  • Rated 5 out of 5 stars

    Dishwasher

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is perfect and fits in very well. Installation was flawless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They fixed some issues

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pleased with this years model. Make sure to get the warranty, as samsungs are usually hard to get repaired if something goes wrong.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Dishwasher

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, very good installation people Completely satisfied

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dishwasher

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung is very good Appliances. Your package deals is a great price and they seem to have the

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Brand and Value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent value for the brand and features. The entire experience was great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid unit and quality wash

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, really good. Install was a breeze. Dishwashing is very good. As mentioned in several posts, all of the new energy-efficient units, run a long time and have longer drying times (unless you open the door to release steam right after the wash. Super quiet.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Should have listened, door issues from day one!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy sales and installation went great, BUT I should have listened to the reviews about the door!!! Frst time I noticed it open I thought someone just failed to shut the door. Now it pops open after EVERY wash. At least it waits until the cycle is done so no leaking for us at least. Best buy allowed us to return it and the process was seamless (after 2 phonecalls and 45 mins). My fault, I didn't listen to you all and I should have. I LOVE my Samsung refrigerator but just to be picky here, because I can, the dishwasher that goes with this line has a different finish than the fridge, which is not clear in photos but is clear in our kitchen. Glad we are getting rid of it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good machine

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice looking dishwasher. It confused me at first when it popped open at the end of the cycle and would not close, but then I realized it was part of the finish setting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dish Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install was super easy as was the set up. Customer service was great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this dish wash it’s the best in the world, this is a must get.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Runs well.. but nowhere for bowls

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well and looks nice but still really haven't figured out the best way to load bowls. My last dishwasher had spots specifically for them but they don't seem to fit right anywhere in this dishwasher.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great dishwasher

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fit perfectly and our installer was very knowledgeable about installing dishwashers. Took him only 45 minutes from the time he arrived until he was showing us how to use it. Love the fact that the door opens when it's finished

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    none

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it works well, I would buy it again if I needed one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dishwasher

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great dishwasher cleans dirty dishes well no rinsing required pretty cool app for phone to keep track of everything on dishwasher!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product, very reasonable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, and great quality so far! I am not a handyman, but was able to install myself.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst experience at the Best Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was one of the worst buying experience for me. I bought the dishwasher. When opened, it had some parts missing, e.g. the plastic knob at the inlet, the fixing plates, and a couple of other minor things. I returned the unit within the stipulated time. I didn't pay attention, as I assumed the store would have returned the full price. However, when got the credit card statement, there was a deduction of half of the price. I still couldn't figure out, why? That was ripping off a customer, and extremely bad experience at the Best Buy in general and at the Woodmore Town Center Store in Maryland in particular. Otherwise, I found the staff to be tricky, cheating, and dishonest. I wouldn't recommend shopping at this store at all.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      ^Camille Samsung

  • Rated 1 out of 5 stars

    Discouraged and disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unit arrived on time. Installer put it and ut immediately showed a fault for water leak. No leaks detected. Called Samsung service who came out a week later. Ut was diagnosed as a bad controller and bad pump. Waited 2 weeks for parts and scheduling. Upon arrival,the same technicians found that all the components underneath were broken off like it had been dropped from a significant height. Still waiting to get it fixed or replaced. Its been installed for over a month and has never run once. Very discouraged and disappointed.

    No, I would not recommend this to a friend