Customer Ratings & Reviews
- Model:
- DW80CG5420SR
- |
- SKU:
- 12370234
Customer reviews
Rating 4.4 out of 5 stars with 377 reviews
(377 customer reviews)Rating by feature
- Cleaning Quality4.7
Rating 4.7 out of 5 stars
- Dry Quality4.5
Rating 4.5 out of 5 stars
- Cycle Options4.6
Rating 4.6 out of 5 stars
to a friend
Rated 5 out of 5 stars
Updating out Vacation Home
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent value, we weee looking for a solid dishwasher for our vacation home. Looks great and does the job.
This review is from Samsung - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with Storm Wash, 48 dBA - Stainless Steel
I would recommend this to a friendRated 4 out of 5 stars
Does the job nicely
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s making a bit of a weird electrical sound when it’s on. Kind of like a high pitch voice of electricity running through the wires. Might call service if persists.
This review is from Samsung - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with Storm Wash, 48 dBA - Stainless Steel
I would recommend this to a friendRated 3 out of 5 stars
Just OK
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's quiet and looks nice, but leaks right from day 1 on Stormwash, and doesn't do all that great job of cleaning dirty dishes, especially if they've been sitting in the washer for a couple of days.
This review is from Samsung - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with Storm Wash, 48 dBA - Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .We're glad the dishwasher is quiet and looks good, MatthewE. Let us help improve its performance.
Here is a link to the troubleshooting steps when the dishwasher is leaking. It also contains another resource about leveling the dishwasher, which we suggest checking.
The dishwasher is visibly leaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-is-visibly-leaking
We have a link with details to help you with the dishwasher that needs to clean the dishes correctly. Click on the bullet point that best describes your experience with the unit. We suggest checking the hyperlinks attached to it as they also contain helpful tips.
Dishes are not clean after the dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
You may also refer to the user manual for other solutions when the dishes are not clean. Turn to pages 47-48.
https://downloadcenter.samsung.com/content/UM/202308/20230809163709370/North_America_DW5000C_WEB_DW0003_English.pdf
Lastly, the links below will guide you about improving the dishwasher's cleaning performance and its cycles, settings, and options for reference. Please watch the video of the first link from the start until 1:25; the second link includes another resource about loading the dishwasher, which you may also check.
Improve your dishwasher's cleaning performance:
https://www.youtube.com/watch?v=bajCw_H-njg
Samsung dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146793388) to help our team pull up your information when you message us.
Thank you.
-Angelica
Rated 5 out of 5 stars
Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is perfect and fits in very well. Installation was flawless.
This review is from Samsung - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with Storm Wash, 48 dBA - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
They fixed some issues
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pleased with this years model. Make sure to get the warranty, as samsungs are usually hard to get repaired if something goes wrong.
This review is from Samsung - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with Storm Wash, 48 dBA - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Samsung Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, very good installation people Completely satisfied
This review is from Samsung - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with Storm Wash, 48 dBA - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Dishwasher
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung is very good Appliances. Your package deals is a great price and they seem to have the
This review is from Samsung - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with Storm Wash, 48 dBA - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Excellent Brand and Value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent value for the brand and features. The entire experience was great.
This review is from Samsung - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with Storm Wash, 48 dBA - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Solid unit and quality wash
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, really good. Install was a breeze. Dishwashing is very good. As mentioned in several posts, all of the new energy-efficient units, run a long time and have longer drying times (unless you open the door to release steam right after the wash. Super quiet.
This review is from Samsung - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with Storm Wash, 48 dBA - Stainless Steel
I would recommend this to a friendRated 1 out of 5 stars
Should have listened, door issues from day one!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy sales and installation went great, BUT I should have listened to the reviews about the door!!! Frst time I noticed it open I thought someone just failed to shut the door. Now it pops open after EVERY wash. At least it waits until the cycle is done so no leaking for us at least. Best buy allowed us to return it and the process was seamless (after 2 phonecalls and 45 mins). My fault, I didn't listen to you all and I should have. I LOVE my Samsung refrigerator but just to be picky here, because I can, the dishwasher that goes with this line has a different finish than the fridge, which is not clear in photos but is clear in our kitchen. Glad we are getting rid of it.
This review is from Samsung - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with Storm Wash, 48 dBA - Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello SharonF,
We appreciate the review of the dishwasher's finish.
We recommend contacting our Support Team via the link below to speak with a live representative should you need further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Rated 5 out of 5 stars
Good machine
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking dishwasher. It confused me at first when it popped open at the end of the cycle and would not close, but then I realized it was part of the finish setting.
This review is from Samsung - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with Storm Wash, 48 dBA - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Dish Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The install was super easy as was the set up. Customer service was great
This review is from Samsung - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with Storm Wash, 48 dBA - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this dish wash it’s the best in the world, this is a must get.
This review is from Samsung - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with Storm Wash, 48 dBA - Stainless Steel
I would recommend this to a friendRated 4 out of 5 stars
Runs well.. but nowhere for bowls
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well and looks nice but still really haven't figured out the best way to load bowls. My last dishwasher had spots specifically for them but they don't seem to fit right anywhere in this dishwasher.
This review is from Samsung - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with Storm Wash, 48 dBA - Stainless Steel
No, I would not recommend this to a friendRated 5 out of 5 stars
Great dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fit perfectly and our installer was very knowledgeable about installing dishwashers. Took him only 45 minutes from the time he arrived until he was showing us how to use it. Love the fact that the door opens when it's finished
This review is from Samsung - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with Storm Wash, 48 dBA - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
none
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it works well, I would buy it again if I needed one.
This review is from Samsung - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with Storm Wash, 48 dBA - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Dishwasher
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great dishwasher cleans dirty dishes well no rinsing required pretty cool app for phone to keep track of everything on dishwasher!!
This review is from Samsung - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with Storm Wash, 48 dBA - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Great product, very reasonable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install, and great quality so far! I am not a handyman, but was able to install myself.
This review is from Samsung - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with Storm Wash, 48 dBA - Stainless Steel
I would recommend this to a friendRated 1 out of 5 stars
Worst experience at the Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was one of the worst buying experience for me. I bought the dishwasher. When opened, it had some parts missing, e.g. the plastic knob at the inlet, the fixing plates, and a couple of other minor things. I returned the unit within the stipulated time. I didn't pay attention, as I assumed the store would have returned the full price. However, when got the credit card statement, there was a deduction of half of the price. I still couldn't figure out, why? That was ripping off a customer, and extremely bad experience at the Best Buy in general and at the Woodmore Town Center Store in Maryland in particular. Otherwise, I found the staff to be tricky, cheating, and dishonest. I wouldn't recommend shopping at this store at all.
This review is from Samsung - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with Storm Wash, 48 dBA - Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Rated 1 out of 5 stars
Discouraged and disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit arrived on time. Installer put it and ut immediately showed a fault for water leak. No leaks detected. Called Samsung service who came out a week later. Ut was diagnosed as a bad controller and bad pump. Waited 2 weeks for parts and scheduling. Upon arrival,the same technicians found that all the components underneath were broken off like it had been dropped from a significant height. Still waiting to get it fixed or replaced. Its been installed for over a month and has never run once. Very discouraged and disappointed.
This review is from Samsung - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with Storm Wash, 48 dBA - Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We would like to assist you further with your concern. Should you need further assistance after the repair, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147470997) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
















