Customer Ratings & Reviews

The refrigerator works great, with plenty of space and a sleek design. It arrived with a small dent, but the customer service team was prompt and professional in addressing the issue. I appreciate their quick response and the overall quality of the product. Looking forward to using it for years!

I absolutely love my new fridge. It has a nice amount of space in the fridge and freezer. I love how it has a nice water/ice dispenser. Then the screen on it is nice. It's fun listening to music while cooking or following a recipe

very good fridge so far, responsive beautiful screen. icemaker works great, and good water output. freezer is perfect size for horizontal pizza boxes. will update if anything happens.

Very well designed and works perfect, has enough space and easy to clean.

Ice maker doesn't work and it was not on the discription.

The cooling and freezing are very good. The icemaker is a bit unreliable and I don't think it makes as much as it good. The apps on the Family Hub can be difficult to work with. The calendar app is really great. The memo app is also good. I was not impressed with the Shopping List app.

We really like the fridge. Pickup and packaging was great. Plenty of space and no issues so far. Wish the freezer shelves were adjustable and the smart screen could be louder and maybe more like a phone. Still seems basic for 2025.

When we went to choose for our refrigerator the associate that help us was really helpful and explained everything & when they delivered the delivery guys where so helpful and very nice. Best purchase I’ve done. Loving my new Samsung refrigerator works awesome. Oh and may I mention when playing music the speaker on this are very loud and clear and have lots of apps to use.

Have had it about a month and love love it. Had a side by side years ago and remember loving the 'new' French Door type then--my French Door was technically larger, (an LG that failed in only 3 years - we didn't buy the extended warranty.) But THIS side by side seems to have a better use of space. It lets me see more things in the freezer than my french door's big deep hole of a freezer. I did buy some clear plastic boxes I can pull out with say, condiments, and a couple of little drawers (for garlics, and string cheese, boiled eggs etc.) that helps me make better use of this fridge as it is rather monotonous in having only 2 bottom drawers (that I use for veggies/fruits and cheeses) and shelves that are mostly the same dimension. I was worried about not being able to adjust the shelves or door bins, but alas, the door bins on the bottom fit 2 1 gallon milks (and some smaller items) just fine, AND they are tall enough to put a wine bottle in too. So no complaints there. THEN the "family hub" is really amazing and I do use it already a lot. Love the time and weather showing up on it and that it "knows" when you pass by to light up. We use the calendar, and the Alexa which I don't normally like to have in my house. The "Alexa - add milk to my grocery list" is awesome so I never write it any more and my list is always accessible when I am at the store. The camera to look inside isn't all that useful though. It only shows you one or two shelves, so if you keep the things you might want to visualize on those 2 shelves, great, but it's more of a gimmick I think. We have had one or two instances of the screen doing strange things as if somebody was pushing buttons (and they weren't) so the jury is still out on the stability of the computer, but I am keeping my fingers crossed it is minor and nothing goes wrong for this during the period we THIS TIME bought the extended warranty, as I do love it a lot! P.S. the side by side was one of the lesser expensive items that had the Family Hub and in the larger size by the way too!

My only complaint is there is no instruction booklet on how to use the Touch-Screen Family Hub. This is a big flaw. I have Total Tech and since I'm handicapped I'm thinking about asking a technician to come and explain how to use the screen.The fridge is great. You do have to get used to how to hold a glass for getting ice so as to avoid it spitting at you.

This Refrigerator exceeded my expectations. The inside feels big for 26.7 cu ft. The smart hub comes in handy for coordinating family schedules and leaving notes for one another.

Awesome refrigerator. Best Buy was supper fast and professional on the delivery. Will definitely buy again.

We have had this fridge for a month now, and I only have two complaints while everything else about it is pretty awesome. I wish there was a light in the drink area so I could see how full my cup is getting without turning on the overhead light. Second, the ice maker cannot keep up with multiple people in the house, so I had to purchase additional ice trays to make up the difference. The fridge itself is sturdy, as are the shelves and the door holders. It is easy to clean the places where people grab it to open it. I am pleased with this fridge overall.

Excellent investment! It was time to upgrade our kitchen and what Better way to do it than with this state of the art piece of hardware it’s very functional other than keeping our food fresh it’s connected to our house internet so all the features are at your fingertips from answering your ring doorbell on the multimedia screen to adjusting your house thermostat! Totally recommend this fridge

It looks good for me. I like it because it is significant and has more space to store my food and drinks. It is cold enough for me. I like the touch screen. The sound is not that good, but there are a lot of recipes I can use and learn to cook. Now I enjoy my cooking and am happy to buy more food.

Nice cold section. I have more storage than my previous whirlpool fridge. Although the overall cubic is smaller, it is more than enough. One thing I wish it has a led light for ice and water dispenser. Also the water from the dispenser is not cold. Regarding the oversize android tablet is quite nice. However, they Amazon and Samsung disabled the reorder fridge's part directly from the Amazon site. What a bummer. I am hoping it will still notify me the estimated expiration date of the water filter. Overall it is still a nice fridge. I bought it together a range and microwave as a set.

I am giving 5 stars to the product. The service I received during the delivery and afterward was unfortunately terrible. Back to fridge. I love it so much! It looks nice, it works as expected and I love being able to play music while I cook and make grocery lists right on the fridge.

It has only been a few weeks since I purchased the "Samsung - 26.7 Cu. Ft. Side-by-Side Refrigerator with 21.5" Touch-Screen Family Hub - Stainless steel" and so far, so good. Likes: It's VERY quiet. It's spacious -my previous fridge was the same size but this one has more room inside. The screen makes things convenient and informative. Fingerprints and smudges wipe off easily. Dislikes: So far, the only thing over noticed is the crisper drawers freeze their contents. It seems that the fridge compartment is warmer at the top than the bottom (we don't open the door a whole lot, either). I thought one of the advertised features was "even" cooling. I started at the 37° default and gradually increased the temp to 40° before my lettuce, etc stopped freezing. But then the stuff on the top shelf seemed a little too warm. So I have it at 38° and will just live with it like that. Note that I live in a low humidity region. Other notes: No problem with the ice maker (I've read some reviews that complained about it). It filled its storage overnight on the first night and keeps up with our demand for ice - which isn't a lot... maybe 20 to 30 cubes per day - without a problem. The ice storage is full every time I check it. If you're used to a fridge with door handles, you'll have to get used to opening the doors with the opposite hand. That is, open the left door with the right hand, and the right door with the left hand. Even though it's been the weeks, I still reach for handles that aren't there :) Overall, I'm very happy with the purchase.

Have a couple of theses. One had a mechanical problem but is covered by samsung and they are taking care if it. Great size and featured.

So glad we purchased this fridge! It has worked great! The freezer works great as long as you don’t pack it full and cover the vents. The screen is awesome and the speaker sounds great! Being able to play music and videos is just a bonus! Having photos saved as my screen saver is another bonus! Overall it’s a great fridge and I’m so happy we purchased this one!