
Rating 4.6 out of 5 stars with 1500 reviews
4.6Top Mentions
- Overall Performance (460)
- Features (141)
- Capacity (121)
- Screen Quality (83)
- Design (78)
- Ice Maker (88)
- Dispenser Light (14)
- Temperature Control (14)
- Shelf Adjustability (9)
Customer Images
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
- Rated 5 out of 5 stars
Excellent Smart Fridge – Spacious and Functional.
I've been using the Samsung 26.7 cu. ft. Side-by-Side Smart Refrigerator with Family Hub for a few months now, and I’m genuinely impressed with its performance and features. First, the storage capacity is fantastic — plenty of space for a large household, with well-organized compartments and adjustable shelving. The side-by-side design makes accessing both fridge and freezer sections easy and convenient. The Family Hub with its 21.5" touchscreen is a game changer. I use it daily to leave notes, create shopping lists, view recipes, and even stream music while in the kitchen. It also lets me see inside the fridge remotely from my phone, which is incredibly helpful while grocery shopping. Another plus is the fingerprint-resistant stainless steel finish — it keeps the fridge looking clean and sleek with minimal effort. The cooling performance is consistent and efficient. Everything stays fresh, and the ice maker works smoothly. Overall, this refrigerator blends smart technology with solid functionality. If you’re looking for a modern, family-friendly fridge, I highly recommend it.
This review is from Samsung - 36 in. Wide 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel
Posted by RaphaelA
- Rated 4 out of 5 stars
Its ok, but the cons may be deal breakers...
I have been wanting this fridge for quite some time but the price has always held me back. After seeing a super good sale during president's day, I decided to pull the trigger. I previously owned a Samsung Fridge with a pull out beverage drawer, so I am comparing this fridge to that. After reading so many of these helpful reviews, I decided the fridge would be a perfect upgrade, however, after owning this for 2-3 weeks now, there are some things I wish I had considered before switching to this fridge. Physical limitations: -Space: This fridge is a side-by-side (freezer on left, fridge on right). My previous fridge was top half fridge and bottom half was pull out freezer. This means now the shelving in both the fridge and freezer are narrow. No more full size pizza boxes in the fridge or large tupperware. -Ice Maker: The ice maker on this is laughable. I usually fill up a 32 oz container full of ice for my coffee and another person in the household fills up a 32 oz container for water and that pretty much depletes the ice bin. We purchased a ice container so we can stockpile ice in the freezer so we have a bit of excess. This is quite frustrating of course, but not sure how many others would run into this problem. -Water Dispenser: The water dispenser has NO light. I think samsung figured that with such a large screen on the fridge, they did not need to add a light to the water dispenser but boy are they wrong. When going to get water at night, you either have to turn on your kitchen lights or use your phone's flashlight to see how much water is in your container. Its truly a hugely missed feature that will be noticed right away when you overfill your water bottles. -Interior Camera: The interior camera can only see like 2, maybe 3 shelves. Im really curious what the point of this feature was. Additionally, when you are not home, your fridge requires the $35 smart dongle so you can view this camera when you are not home. Its a feature I am not going to use anyway so not a big deal. Software limitations: -Family Hub (touch screen): Virtually no apps available. This is running some version of SamsungOS and pretty much the apps on there are all that’s available (no app store). Most apps require you to cast to your fridge from your phone. Part of the reason I got this fridge was so I could control spotify when having gatherings and let my guests queue songs from the fridge. Unfortunately, the version of spotify on the fridge is more like a spotify remote (only allowing you to skip songs forwards/backwards) and only if the fridge itself is playing the music. I want to really stress the fact that the fridge is great. It does everything a fridge is supposed to do, but if you are planning to get this fridge and any of the cons I mentioned are deal breakers, then consider alternative styles. I think in the future, I would get the Samsung family hub fridge that is a top/bottom style and maybe has a bigger ice maker. Hopefully samsung includes lights in these models. Pros: -Touch Screen is pretty cool, not laggy at all. -Perfect fridge for tech enthusiasts -Functions great as a fridge/freezer Cons: -Narrow space in fridge/freezer (all side by sides have this con though) -Ice maker holds laughable amounts of ice -Water/Ice dispenser has no light. Cant see when containers are full without flashlight or overhead kitchen lights. -Very limited apps for fridge Takeaway: Great fridge to get as long as the listed cons are not deal breakers.
This review is from Samsung - 36 in. Wide 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel
Posted by Tcoun
- Rated 3 out of 5 stars
Pretty nice refrigerator if you do not have family
Pros: Really like the freezer storage. I didn't realize how bad my previous was until I got this one. Smart features are nice. Cons: Icemaker is a total deal breaker, very loud, barely makes ice, crushes ice even on cube setting. No night light on ice/water despenser, smart screen takes up valuable door/shelf space making them only suitable for condiments, storage in the doors not so good, not enough spacing for milk/soda anything you may normally store in the doors, that said, storage everywhere else is good, however, wish shelves were adjustable . The good things are good however the cons are a real problem, you should definitely do your research before buying this one, and I will likely replace this one first chance I get just to quite the family.
This review is from Samsung - 36 in. Wide 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel
Posted by JamesR
- Rated 5 out of 5 stars
The best side-by-side I've ever had
This was the best choice I've ever mad when it comes to refrigerators, I have bought new refrigerators for every new house I've brought and this is by far the best, full of space on the inside, light is easy on eyes while looking around. Vegetables stay fresh longer and fruit as well. I'm so happy and pleased that I made the right choice, only one thing I can't keep my grandson off the touch screen panel, he loves YouTube while he eats. I love that I can view my recipes, and make a grocery list, and actually be able to look in my fridge while I'm at the grocery store to see if I have certain items, I just love it. now I will need to get matching appliances, can't wait to see how I can outdo this buy.
This review is from Samsung - 36 in. Wide 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel
Posted by DarleneJ
- Rated 5 out of 5 stars
Love this refrigerator
We love this refrigerator. The ice maker is in the door which makes the freezer bigger and more convenient. The favorite part is the Family Hub. We use Alexa and and then we discovered Samsung TV was on it and the weather. My wife spends a lot of time in the kitcen and she always has this going. It has a camera to see what is in the center of the refrigerator on your phone when shopping. Our model does not seem to have front facing camera, which is my only complaint as we use that a lot on the regular Alexa for drop in calls.However we do use it for voice Alexa calls.We are very happy with htis purchase.
This review is from Samsung - 36 in. Wide 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel
Posted by jimp2249
- Rated 5 out of 5 stars
Reliable
[This review was collected as part of a promotion.] My Samsung appliances have been most reliable. This fridge is no different.
This review is from Samsung - 36 in. Wide 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel
Originally posted on Samsung US
Posted by Only
- Rated 5 out of 5 stars
BEST REFRIGERATOR
[This review was collected as part of a promotion.] I LOVE THIS FRIDGE! It's so easy to access and has so much capacity for all my food it barely makes any noise it's super easy to change the temperature and I don't have to worry about any smudges
This review is from Samsung - 36 in. Wide 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel
Originally posted on Samsung US
Posted by Love my refrigerator
- Rated 5 out of 5 stars
Great
[This review was collected as part of a promotion.] Great all around product Ice maker is great and we love the space
This review is from Samsung - 36 in. Wide 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel
Originally posted on Samsung US
Posted by Samsung4life
- Rated 5 out of 5 stars
Awesome product!
[This review was collected as part of a promotion.] I purchased the refrigerator a about a month ago and it's been great my kids like the screen so they can watch stuff while eating a snack.
This review is from Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Black Stainless Steel
Originally posted on Samsung US
Posted by Cool Dad
- Rated 4 out of 5 stars
Love the features except ice maker
[This review was collected as part of a promotion.] I love having the screen on the door to play music on, display pictures, write out shopping lists, leave notes, view inside the fridge. Its really great for when you are at the store of your list is on the fridge. You can pull up the app on your phone and see your list. The space inside is great! I was so happy when I placed 2 extra large pizza boxes on the shelf and they fit! Never could do that with my last fridge! I only really have 2 complaints and they are, I wish there was an extra shelf on the freezer door and the ice maker really sucks. It doesn't make ice very fast. I like having the windows open in the house but if I do, the ice hardly makes any ice to keep up with us using it. Only when the AC is on does it seem to make ice. When dispensing, it is very loud and seems to take a while before actually dispensing ice. The ice holder started getting ice forming around the holder and the dispenser gear actually started to stick. I was able to clear it but I don't think it should have done that. I also wish there was a gap or something so you could grab just a couple ice cubes or put some back when it dispenses too many. Over all I am happy with the fridge
This review is from Samsung - 36 in. Wide 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel
Originally posted on Samsung US
Posted by Kkitten93