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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1492 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers enjoy the overall performance, design, and smart features of the 26.7 cu. ft. Side-by-Side Smart Refrigerator. Many appreciate the ample storage space and the quality of the screen. However, some customers have expressed concerns about the ice maker, dispenser light, and temperature control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 1,492 reviews
  • Cons mentioned:
    Dispenser light

    Rated 5 out of 5 stars

    Best Fridge Ever!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a tech geek so when these fridges started showing up, deep down I wanted one and I knew one day we’d have one. How can a guy secretly want a fridge? It’s purpose is to keep food cold for crying out loud. Well, this is so much more than a fridge. This side by side is spacious, well organized, and it has a huge touchscreen. The best part about the purchase was that it was my wife’s choice. It is an awesome fridge. My wife loves it!! She loves listening to Pandora while cooking up some dinner and following the recipe right on the screen. She loves adding little daily notes for the family and uploading new pictures to show up in the slideshow. She loves the space the fridge provides and the ice it makes. There isn’t anything she doesn’t love about it. And to be honest, I love this fridge as well. It looks like a man’s fridge. I love that it doesn’t have handles. I love the tech built in and we are still figuring things out cool new features. It is just a great fridge. If there was one criticism I could offer it is the lack of a light on the water dispenser. This would be a nice feature for late night trips to the fridge. The screen helps add light but would be nice to have it right at the dispenser. That’s it...great fridge!! It won’t disappoint.

    I would recommend this to a friend
  • Pros mentioned:
    Features, Screen quality

    Rated 5 out of 5 stars

    Samsung Fridge

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge was perfect for our needs. It is easy to reach to the back of the fridge and the front screen is great. We have watched a few cooking shows as we are making the dishes. The fridge comes with Samsung TV installed. It is convenient and functional.

    I would recommend this to a friend
  • Pros mentioned:
    Features

    Rated 5 out of 5 stars

    Grate refrigerator

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator and love all extra it has...lo e that i can see inside on my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Features

    Rated 5 out of 5 stars

    Samsung Refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is an amazing size over all. Like the door shelf space is bigger then most refrigerators. Love the deep drawers . Smart features. Can play YouTube videos or stream my iTunes to the refrigerator to listen to music. If you have a ring you can also have access through the screen on refrigerator with out having to leave the kitchen.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    ❤️ my fridge!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my fridge! Beautiful, big and excelent quality.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality, Storage space

    Rated 4 out of 5 stars

    Good sound, not too deep of storage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great storage, not super wide in the fridge but deep. The spacing of the shelves feels like a great balance of storage while not making it so deep that you loose your stuff. Screen is pretty cool, the speaker on it is great. Uploading photos is more difficult with apple products, but still works. The screen has glitched out once or twice but there is a reset switch that fixed it

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    The future

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This things amazing, my girl won’t leave it alone. Loves listening to you tube, and I know, who needs a a tablet on their fridge door, we sure dint, but the experience is different and amazing. My dad couldn’t get over it! I think he fell in love with it the most. It tracks your electricity usage. It’s just pretty cool and fun to have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great addition to our Samsung family

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Things I really like: capacity, display, camera, size of the dispenser, door open notifications Things I would like improved upon: nonadjustable shelves, the lengthy delay between pushing the water dispenser and water being dispensed, bugs in app specifically the camera does not update correctly in the smart things app, the change in the ability to add individual profiles

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cool entertainment

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new refrigerator. It keeps our food cooler than our old GE model and the touchscreen adds music and entertainment to our kitchen. I’d definitely recommend it to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    I really like it.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a really nice fridge. I like the camera and the touch screen. I wish it was Google-based. I also wish i could adjust the shelfs they have one location and thats what you get. The temp in the app doesn't seem to be changing the temp in the fridge. I put a thermometer inside and either my thermometer's way off or the temperatures are off. My gauge is reading like 20 below and the freezer set to zero The fridge side is set to 34 which is the lowest setting and it's showing 10°. So I'm thinking either my gauges off or the temp is not exactly what it says it is. I wish it had enough capacity to be able to play movies that I purchase in my YouTube app. That would be kind of neat to be able to listen to a movie while you work. But I do love the music feature. It works amazing. The fact that it has GrubHub and all those things built into it will be really super convenient for people that like to order out. You can order groceries right from your refrigerator. You can glance into two shelves in your refrigerator just to not the top one but the second one and third one down from the top. That's kind of neat. The freezer shelving is nice. They built in the spacing around the outside so that you can't over stuff it. But I'm sure somebody will find a way. I used to be a service technician for a&e appliance services. Samsung products were the least worked on of any product that I saw. All my appliances except for my dishwasher are Samsung. Bottom line overall I looked at all the machines that were out there and this is the one I chose. I like it. It's going to work well. It looks good. Does not make a sound except for when I tell it to play music hahaha

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    Side by side

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really loving new new fridge! I had an older model . This one is beautiful and works perfectly!

    I would recommend this to a friend
  • Cons mentioned:
    Dispenser light

    Rated 4 out of 5 stars

    very nice looking fridge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great looking fridge with quite a bit of room for any and all of your groceries. Having a screen on your fridge is a bit of a gimmick but it is nice to be able to have Pandora playing while we cook. Only downfalls we've had with this fridge are; the screen seems to be a bit unresponsive at times and doesn't detect our finger inputs that well, and when getting ice it takes a couple of seconds before ice cubes actually come out, and lastly there is no light for the water and ice dispenser which is something small but very nice to have in the middle of the night.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Hub center of the house

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice with LED lighting, its actual deeper than I expected. I enjoy the touchscreen, but it doesn't utilize the whole screen whrn watching movies butits bern great n easy to connect to my home network. My biggest con is that it doesn't have a drain where the ice maker/ water dispenser at...and its not fingerprint friendly like described

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Samsung Refrigerator

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Refrigerator we love it, the only thing is that need small drawer we bought a universal ones and they fit very good

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    Love my purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love my fridge most amazing deal I got on it and it’s so beautiful

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator Review I’ve been using the Samsung Family Hub Refrigerator for a few months, and it’s fantastic! The touchscreen on the door is super helpful for making grocery lists, displaying recipes, and even playing music while I cook. The interior is spacious and well-organized, keeping everything cool and fresh. It’s quiet, energy-efficient, and looks sleek in my kitchen. The built-in ice maker and water dispenser work flawlessly, too. Overall, it’s a bit of a splurge, but totally worth it for the convenience and features. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Features, Storage space

    Rated 5 out of 5 stars

    100% recommended

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator is great! Lots of space and the smart hub has changed our lives! Cooking tutorials right on the fridge!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Fridge

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Fridge! Only one complaint, shelves are not adjustable..will not fit box wine setting straight up. The tablet is wonderful. Everybody can have their information on the calendar and you can ask Alexa any questions you want. Play music, recipes, general information. Having the tablet on the refrigerator is really terrific.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I know this would be mine and my families favorite

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just love love love this refrigerator, two sides of the doos open specially .... and room inside the refrigerator is also very roomy, my size of the refrigerator is 26 cubic feet and off course family hub is awesome eeeeeee.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 3 out of 5 stars

    Great size and technology, terrible ice maker.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love and hate this fridge. The screen and technology on board is amazing. It’s a big fridge with lots of space. But the ice maker is REALLY small and takes forever to make ice. It’s so bad that I’ve reached the point of regretting this purchase.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Johnnyblu, we understand your concerns and we value your feedback. We thank you for sharing your experience. We are always looking for areas in which we can improve our products. I am including a link to a helpful troubleshooting guide to support your concerns on the ice maker (https://bit.ly/3aS4l3a). If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143806326) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena Samsung