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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1483 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers commend the 26.7 cu. ft. Side-by-Side Smart Refrigerator for its overall performance, ample storage space, and handy smart features. The refrigerator's screen quality and design are also well-received, with many appreciating its size and connectivity. However, some customers have reported issues with the ice maker, dispenser light, and temperature control, such as food freezing on the bottom shelf.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 1,483 reviews
  • Pros mentioned:
    Screen quality

    Rated 4 out of 5 stars

    Awesome

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a very good fridge. Good capacity, the screen is awesome. It has a good speaker I connect with my phone

    I would recommend this to a friend
  • Pros mentioned:
    Storage space
    Cons mentioned:
    Ice maker

    Rated 4 out of 5 stars

    Refrigerator with much room and extras

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Touch screen is nice but need to make sure you have wifi to make full use. Ice maker works but can get messy when some always seem to miss the cup. This could be my error but I didnt have issue with previous icemaker on refrigerator. Still plenty of room on inside.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Tech geek

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this fridge, even with its large body. It’s still works perfectly for our family and we have small/medium kitchen, measuring the doorways was easy. I simply requested they deliver with the doors off. Looks great in our home.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The Refri

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am satisfy 100 percent with the refrigerator and the afordable payments

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid fridge

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this fridge! Pros Ice Maker works very well Food stays at consistent temperatures The touch screen is amazing and has a lot of fun features Decent amount of space Easy to clean Cons Hard to find the right water filter to order Freezer could have more space than it does

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there RebSchor, I am glad you are enjoying your Samsung Refrigerator. I am so appreciative of your feedback and will forward it to my design team in hopes of improving our products. Thank you for choosing Samsung. ^Brad Samsung

  • Pros mentioned:
    Storage space

    Rated 5 out of 5 stars

    Nice feidge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice. Love the drawers in the freezer for bags. The fridge and freezer have lots of space and like that you can see what’s in the main part of the fridge without having to open the door. Also the water and ice dispenser is nice just wish there was a drip tray at the bottom.

    I would recommend this to a friend
  • Pros mentioned:
    Storage space
    Cons mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Awesome refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really did not think I would have room on the inside but wow I did I didnt think I needed the touch screen but there are so many things it does I absolutely love it Everything is pro only thing I think Samsung needs to work on is the ice maker let it make Sonic style ice

    I would recommend this to a friend
  • Pros mentioned:
    Features

    Rated 5 out of 5 stars

    Great fridge for family

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had our fridge about a year now and it still is great. The kids love that they can write notes on it or watch the tv and they think it’s cool to look what’s inside with the camera. It is nice to have the option to make reminders and shopping lists. I have used the camera on the app while at the store and it is helpful, the only thing would be if it had more range of what you could see but it still is a nice feature.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Appliance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the refrigerator right now it is working at its full potential.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Never knew I needed a Hub

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this refrigerator for our new home even though I really didn’t want to! We had previously purchased a French door Samsung roughly 4 years ago for our previous home but it was black and the new kitchen is stainless steel so I felt like spending another $4k was ridiculous. My husband talked me into getting this new model that has the Samsung Hub but a lower price point. I can say that as a working mom with 4 children this refrigerator is LIFE! Some of my favorite features our: syncing our calendars so everyone knows what we have going on, streaming Pandora or YouTube while I’m cooking and cleaning, being able to check inside while I’m out at the store, and connecting it with our other smart devices inside our new home. It really is pretty cool and something I never thought I needed or wanted! The only thing I wish it had was a light for the water/ice dispenser for middle of the night water refills but it’s obviously not a deal breaker!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung Smart Fridge

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Fridge!! I use Samsung and Iphone both connect great with smart things app, can see inside the fridge without need to open it also ice maker and water dispenser are really convenient, we can see tv and listen music and so many things on the smart fridge... great quality will see about durability its just been a month too soon to rate durability... so far great purchase

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Extremely satisfied!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this fridge! It’s beautiful and extremely spacious. Playing music on the screen and having our family photos makes it even more enjoyable. We constantly get compliments on it. Wish we bought it sooner!

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Ice maker

    Rated 2 out of 5 stars

    Would not buy again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge doesn't work good at all. The filtered water keeps getting a bad taste and smell, the ice is always giving us trouble to get out. The screen is good and work well. The sound is ok.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We aim to ensure your fridge always functions at its best, DavidD. Let's help you.

      Please refer to the resources below to rectify your fridge’s concerns. Please browse the hyperlink and watch the embedded video (if available) for tips.

      Water from the dispenser is warm or tastes bad:
      https://www.samsung.com/us/support/troubleshoot/TSG10003791/#water-from-the-dispenser-is-warm-or-tastes-bad

      The ice bucket is stuck or has a block of ice:
      https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-bucket-is-stuck-or-has-a-block-of-ice

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with the reference number, 1151333502, to help our team locate your information when you message us.

      Have a great day.

      -John Samsung

  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Great deal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was open box with a small dent on back of frig. Great deal, wonderful frig. The screen is great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    “Love my new Samsung fridge from Best Buy! It’s spacious, quiet, and keeps everything perfectly chilled. Delivery was smooth and on time. Very satisfied with the purchase.”

    I would recommend this to a friend
  • Pros mentioned:
    Design, Screen quality

    Rated 5 out of 5 stars

    samsumng refigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved this refrigerator. excellent capacity and beautiful design. The screen looks super good.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Excellent refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical about my wife's choice of a refrigerator with a tablet in the door, I didn't understand what it was for! But just a week later I fell in love with him, very, very conveniently and always in a prominent place. I take notes on it and I always see them when I go to my car in the garage. The child does not distract the mother when she is in the kitchen, the daughter just draws on the refrigerator. The ice maker is excellent - it gives out a lot of ice at a time. I am glad to buy.

    I would recommend this to a friend
  • Cons mentioned:
    Dispenser light

    Rated 3 out of 5 stars

    no light above water

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We ended up returning it. The refrigerator was a good size but the family hub screen sucked. The "screen" on the front could only uses a few apps none of which we used. So it pretty much was useless just a calendar, pictures and clock. No light above the water dispenser and no drip tray. Get use to cleaning up water because you can't see.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Styles3way,

      Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.

      Please visit www.samsung.com or one of our partners to explore products that better fit your needs.

      Have a great day!

      ^Chrystel Samsung

  • Pros mentioned:
    Storage space

    Rated 5 out of 5 stars

    Smart refrigerator

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it’s very nice and have a lot space and have a lot function

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for the money, can hear music, play videos, and lots of other things

    I would recommend this to a friend
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