Customer Ratings & Reviews
- Model:
- RS27T5561SG/AA
- |
- SKU:
- 6397586
Customer reviews
Rating 4.6 out of 5 stars with 1434 reviews
(1,434 customer reviews)Rating by feature
- Storage Capacity4.7
Rating 4.7 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Design4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers value the spaciousness, smart features, and design of the refrigerator. They appreciate the touch screen, family hub, and music capabilities. However, some customers have concerns about the ice maker, lack of light by the water/ice dispenser, repair service, and limited drawer options.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Screen quality
Rated 5 out of 5 stars
Samsung fridge
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality works excellent 0 problems with the screen toatally worth it
This review is from Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Aesthetically appealing in my kitchen!!!! Love the family hub!! My experience with purchasing at Best Buy was great per the usual. We chose to pick up at the Best Buy warehouse in Ontario.
This review is from Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Definitely worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love it ! Looks amazing . Conversation piece Everytime someone enters the home . Audio is perfect . Must have !!
This review is from Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel
I would recommend this to a friend - Cons mentioned:Ice maker
Rated 5 out of 5 stars
Samsung smart fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge. Ice maker works maybe not as fast as Im accustomed to. This model makes one tray of ice every 90 minutes unless power freeze is on then its every 60. Definitely an improvement over the first smart fridge samsung released.
This review is from Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel
I would recommend this to a friend - Cons mentioned:Ice maker
Rated 5 out of 5 stars
Good product!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is very entertaining! The ice machine is perfect. It would have been great if there’s a light by the water/ice dispenser when using it.
This review is from Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel
I would recommend this to a friend - Cons mentioned:Ice maker
Rated 4 out of 5 stars
Modern but lightly flawed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall the fridge is a great option the only issues that i have would be the lack of more shelving for the fridge side and no light for the water/ ice dispenser, but that can be worked around.
This review is from Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel
I would recommend this to a friend - Pros mentioned:Features, Overall performance
Rated 5 out of 5 stars
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we are very happy with our choice, works great,it has a lot of great features, looking forward to many years of great usage
This review is from Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Excellent purchase!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this refrigerater! It was really a n amazing buy! It does so much! I can actually see inside the refrig when I go to the store! It keeps items fresh!
This review is from Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel
I would recommend this to a friend Rated 5 out of 5 stars
Smart Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, like everything I buy of Samsung. Nice layout and plenty of space. No complaints
This review is from Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Easy to organise
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tablet sometimes needs to be reset and I am having problems setting up the Family Hub, but I think it is user error! Very happy with our purchase though and the fuctions of the fridge/freezer
This review is from Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Best fridge ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so great we’ve had it and been using it! Has a camera that sees what’s inside and you can even set the expiration date ! The water is so clean I don’t need to use plastic bottles anymore and it saves us energy
This review is from Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great choice
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had frigidaire French door and it had a stain in the back not anymore working. We purchased this item to fit the old fridge place. I must admit I like it very much. The interface sometimes is confusing but when you get use to it, then it won’t be an issue. Works perfectly so far.
This review is from Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 4 out of 5 stars
Good fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this fridge for about 2 months. Its operating well. Fits well in the space. Installers did a nice job with delivery and set-up.
This review is from Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel
I would recommend this to a friend Rated 5 out of 5 stars
Welcome to th future in appliances!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great appliance!! Very contemporary with wifi capability and connection to Alexa. Lots of functions available.
This review is from Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Review
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item was fantastic I would definitely recommend it to anyone looking to buy a fridge
This review is from Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel
I would recommend this to a friend - Pros mentioned:Features
Rated 5 out of 5 stars
The best fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My kids love this fridge they like to lisen to music here
This review is from Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel
I would recommend this to a friend - Pros mentioned:Design, Overall performance
Rated 4 out of 5 stars
Nice refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent refrigerator and works great. Design is awesome
This review is from Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel
I would recommend this to a friend Rated 5 out of 5 stars
Happy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this smart fridge and it came un scratched. Because of that I got the rest of my appliance and when they came, I was also very happy with the rest of the Samsung products next, I am going to be getting my TV and Roomba vacuum cleaner from there.
This review is from Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel
I would recommend this to a friendRated 2 out of 5 stars
An Software Nightmare
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you use Amazon Alexa in any capacity - do it elsewhere or do not buy this fridge. Hardware wise, the refrigerator is good - but so are a lot of fridges. We bought this for the screen and Amazon Alexa capability. However, I have to restart the operating system via settings up to 2 or 3 times A DAY because the software just stops working. We have had this fridge for several years now and I 100% wish I would have bought something else. Samsung is phenomenal with hardware but they just can never seem to get software right. I can't even get it to pair correctly with SmartThings and my Galaxy S22 Ultra. Again, great fridge - just save yourself the money and buy one without the screen and software or don't buy Samsung.
This review is from Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to use your fridge as conveniently as possible, Marcus.
Please visit this link to show you how to set up your fridge with Amazon Alexa. Kindly hover down, click "Talk with Alexa on Family Hub," and fully watch the embedded video for more details.
Talk to your Samsung Family Hub with voice assistance:
https://www.samsung.com/us/support/answer/ANS00062803/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145918948, to help our team pull up your information.
Have a great day!
^Chrystel
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
You'll love it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not only looks amazing in the kitchen, it works amazingly well. It's a great addition to the kitchen either to watch TV, keep in mind activities we're going to do and even listening to our best songs via Alexa. Highly recommend this fridge!
This review is from Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel
I would recommend this to a friend


















