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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1483 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers commend the 26.7 cu. ft. Side-by-Side Smart Refrigerator for its overall performance, ample storage space, and handy smart features. The refrigerator's screen quality and design are also well-received, with many appreciating its size and connectivity. However, some customers have reported issues with the ice maker, dispenser light, and temperature control, such as food freezing on the bottom shelf.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 1,483 reviews
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this fridge for about 2 months. Its operating well. Fits well in the space. Installers did a nice job with delivery and set-up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lg refrigerador

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved that's beautiful, whit lot space, only i have one problem The Lady Andrea, she cancel my guarantee an aI want my 2 years guarantee.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great fridge

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not only is it very presentable, but it’s pushing strong without any problems for almost two years. The smart capabilities are useful but more of you have a Samsung phone (I have an iPhone)

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Samsung smart fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge. Ice maker works maybe not as fast as Im accustomed to. This model makes one tray of ice every 90 minutes unless power freeze is on then its every 60. Definitely an improvement over the first smart fridge samsung released.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful New Things

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It plays beautiful soft music when the doors open to long so nice Shows me rhe weather live and social media I love jt

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Looks like an ipad fridge :-)

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Open box buy. The video screen is just for looks and the whole fridge looks amazing! For $999 it was worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great choice

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had frigidaire French door and it had a stain in the back not anymore working. We purchased this item to fit the old fridge place. I must admit I like it very much. The interface sometimes is confusing but when you get use to it, then it won’t be an issue. Works perfectly so far.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aesthetically appealing in my kitchen!!!! Love the family hub!! My experience with purchasing at Best Buy was great per the usual. We chose to pick up at the Best Buy warehouse in Ontario.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    One of my Great Purchases

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like all the perks of the fridge helping out as a digital calendar, and multi media player.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to organise

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tablet sometimes needs to be reset and I am having problems setting up the Family Hub, but I think it is user error! Very happy with our purchase though and the fuctions of the fridge/freezer

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 4 out of 5 stars

    Nice refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent refrigerator and works great. Design is awesome

    I would recommend this to a friend
  • Pros mentioned:
    Features

    Rated 5 out of 5 stars

    We Love this Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this Fridge and all the the upgrades it offers. This is our 2nd model we've purchased.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Excellent so far

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator has worked flawlessly since it was delivered. I like the shopping list, pictures and calendar features with the family hub...very useful. I selected this model over the French door ones since I saw all the bad reports with the ice maker freezing in them. Since the ice maker is in the freezer in the side by side model, I don't expect to see the same problems. Price is a bit high, same fridge without the family hub about $800 less.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 4 out of 5 stars

    Modern but lightly flawed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall the fridge is a great option the only issues that i have would be the lack of more shelving for the fridge side and no light for the water/ ice dispenser, but that can be worked around.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung smart refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this smart fridge. Features are really cool. It’s like having a mini tv in your kitchen. Fridge itself is very spacious and functional. Definitely recommend 10/10

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    An Software Nightmare

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you use Amazon Alexa in any capacity - do it elsewhere or do not buy this fridge. Hardware wise, the refrigerator is good - but so are a lot of fridges. We bought this for the screen and Amazon Alexa capability. However, I have to restart the operating system via settings up to 2 or 3 times A DAY because the software just stops working. We have had this fridge for several years now and I 100% wish I would have bought something else. Samsung is phenomenal with hardware but they just can never seem to get software right. I can't even get it to pair correctly with SmartThings and my Galaxy S22 Ultra. Again, great fridge - just save yourself the money and buy one without the screen and software or don't buy Samsung.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We want you to use your fridge as conveniently as possible, Marcus.

      Please visit this link to show you how to set up your fridge with Amazon Alexa. Kindly hover down, click "Talk with Alexa on Family Hub," and fully watch the embedded video for more details.

      Talk to your Samsung Family Hub with voice assistance:
      https://www.samsung.com/us/support/answer/ANS00062803/

      Should you require further assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1145918948, to help our team pull up your information.

      Have a great day!

      ^Chrystel Samsung

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good fridge practice good conditions i recommended

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    TOUCH SCREEN FAMILY HUB STAINLESS STEEL

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    everything work very well except the speaker sound muffling SO DISAPPOINT

    No, I would not recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Good product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge is very entertaining! The ice machine is perfect. It would have been great if there’s a light by the water/ice dispenser when using it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent purchase!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this refrigerater! It was really a n amazing buy! It does so much! I can actually see inside the refrig when I go to the store! It keeps items fresh!

    I would recommend this to a friend
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