Customer Ratings & Reviews
- Model:
- RS27T5561SG/AA
- |
- SKU:
- 6397586
Customer reviews
Rating 4.6 out of 5 stars with 1434 reviews
(1,434 customer reviews)Rating by feature
- Storage Capacity4.7
Rating 4.7 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Design4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers value the spaciousness, smart features, and design of the refrigerator. They appreciate the touch screen, family hub, and music capabilities. However, some customers have concerns about the ice maker, lack of light by the water/ice dispenser, repair service, and limited drawer options.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved it when I saw it in stop and love it even more now that I have it at home
This review is from Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel
I would recommend this to a friend - Pros mentioned:Features
Rated 5 out of 5 stars
Smarthub
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my fridge, specially the smarthub. The kids enjoy all the features it brings. No complaints so far.
This review is from Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel
I would recommend this to a friend Rated 5 out of 5 stars
Awesome family smart hub refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy worked fast on getting me my fridge the next day as they knew my old one was no longer working. The delivery team was clean and professional. Overall the smart hub features have been convenient for the entire family. My wife and I prefer the double door vs French doors. It provides a lot more space for both freezer and fridge areas.
This review is from Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great places, They help me in choosing which refrigerator was right for me and my family
This review is from Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Refrigerator
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the 5th item we buying from Best Buy. Good deal, great item. Higly recommended
This review is from Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel
I would recommend this to a friend Rated 5 out of 5 stars
Samsung
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic Refrigerator Touch Screen Family Excelent
This review is from Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
I love my new fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it perfect everything I wanted n more I highly recommend this fridge the service was amazing
This review is from Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel
I would recommend this to a friend - Pros mentioned:Screen quality
Rated 4 out of 5 stars
nice
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice ref but not spacious enough. like the touch screen family hub anyway
This review is from Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel
I would recommend this to a friend Rated 5 out of 5 stars
Great Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We like this refrigerator a lot. Our old fridge had the freezer on the bottom. This new one makes it easier to see what we have in the freezer. Also the screen on the front has a lot of options we can use.
This review is from Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel
I would recommend this to a friend- Cons mentioned:Ice maker
Rated 1 out of 5 stars
Terrible Experience
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this refrigerator on June 3rd 2023 and by 8/15/2024 the refrigerator stopped making ice and continued to say the freezer and refrigerator temperature is reading unusually high, all of my food spoiled and had to throw it away, i researched trouble shooting videos and found one that showed me how to force thaw it through the engineer mode, that seemed to work and the refrigerator was back to normal that is until January of 2025 where it stopped cooling completely had to get a technician to come over and diagnose it, he came to the conclusion it had a faulty control board, ordered me a new one and installed it, that fixed the problem until 6/5/2025 where once again it stopped making ice and stopped cooling!!! I have the warranty from thw repairs done the last time and once again the technician determine the comtrol board went bad on it. This has been by far the worse refrigerator i have evwr owned no more samsung producta for me.
This review is from Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how you feel about your fridge, which keeps failing on you, Prime. We would like to have a direct conversation with you to hear about your overall impressions of this experience, review your options, and address any other concerns you may have.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149908133, to help our team locate your information when you message us.
Have a great day.
-John
- Pros mentioned:Screen quality
Rated 5 out of 5 stars
Fridge with a smart screen, Awesome!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is so much more than just a refrigerator. I've always wanted a TV in my kitchen, but I didn't have an ideal place to put one. Problem solved!
This review is from Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel
I would recommend this to a friend Rated 4 out of 5 stars
Nice Refridge
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refridge is really nice and useful.The same thing you can do on a phone ia the same thing that you can do on the refridgerator.You can check emails, downloads apps like Alexa.It does everything. If you try to turn the music all the way up it may sound a little blurry.
This review is from Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel
I would recommend this to a friend- Pros mentioned:Screen quality
Rated 5 out of 5 stars
Super Fun
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice, exactly what I needed and the touch screen is super fun.
This review is from Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Tech refrigerador
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very Good product, has a great space and we love that we can use the exterior tablet display to entertain us, while we are at the kitchen.
This review is from Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel
I would recommend this to a friend - Pros mentioned:Features
Rated 5 out of 5 stars
My new best friend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When people visit my home the refrigerator becomes the focus point because of all the features it provides.
This review is from Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Good fridge.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good fridge. It keeps things cold and frozen. It was easy to install. The tablet is what brought me in. Thought it would be a gimic at first. But puting the family calendar on it along with writing notes with the white board. Quickly becoming a key part of our daily lives.
This review is from Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Fun family screen and nicely organized appliance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like this refrigerator better than expected. The shelving placement is well organized and we haven't had any issues with the appliance.
This review is from Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel
I would recommend this to a friend Rated 5 out of 5 stars
Great fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this refrigerator it holds so much more than my last one I can’t get enough of the large screen I use it way more than I thought I would
This review is from Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel
I would recommend this to a friend- Pros mentioned:Screen quality
Rated 5 out of 5 stars
Samsung Smart Hub
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice appliance! 26.7cu ft. Built in tablet is wonderful, never would of thought the day would come to where Im able to see insde my refrigerator outside of my residence!
This review is from Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel
I would recommend this to a friend Rated 5 out of 5 stars
Lots of space
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is surprisingly large. There shelves are a lot deeper than they look allowing for a large pizza box to fit.
This review is from Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel
I would recommend this to a friend


















