Customer Ratings & Reviews
- Model:
- RS27T5561SG/AA
- |
- SKU:
- 6397586
Customer reviews
Rating 4.6 out of 5 stars with 1434 reviews
(1,434 customer reviews)Rating by feature
- Storage Capacity4.7
Rating 4.7 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Design4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers value the spaciousness, smart features, and design of the refrigerator. They appreciate the touch screen, family hub, and music capabilities. However, some customers have concerns about the ice maker, lack of light by the water/ice dispenser, repair service, and limited drawer options.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Screen quality
Rated 5 out of 5 stars
Samsung Smart Hub
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice appliance! 26.7cu ft. Built in tablet is wonderful, never would of thought the day would come to where Im able to see insde my refrigerator outside of my residence!
This review is from Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel
I would recommend this to a friend Rated 5 out of 5 stars
Lots of space
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is surprisingly large. There shelves are a lot deeper than they look allowing for a large pizza box to fit.
This review is from Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 3 out of 5 stars
Happy with the purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This wasn't a planned purchase and I couldn't be without a fridge for over a month. This refrigerator was available under a week and was equivalent in size to the onen we replaced. No issues at all with it
This review is from Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel
I would recommend this to a friendBrand response from Samsung
Posted .Hello Reddawn,
Thank you very much for your feedback on one of our products.
Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you!
-Angelica
- Cons mentioned:Ice maker
Rated 3 out of 5 stars
Ice maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice makers seems to struggle with making enough ice. Didn’t want to have to buy a separate kitchen appliance to make ice but I’m going to have to.
This review is from Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how you feel about this experience. Let's elevate the ice maker's ability to produce ice, BrandonC.
To help boost the ice maker's efficiency, kindly browse this guide and perform its troubleshooting steps. There are hyperlinks included; kindly visit them.
Ice maker is making some ice, but not enough:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-making-some-ice-but-not-enough
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148931446, to help our team pull up your information.
Have a great day!
^Chrystel
Rated 5 out of 5 stars
Our first samsung refrigerator and we like it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We`ve tried every style of refrigerator and this is also our first side by side with the Family Hub touch screen.We love the shopping list on the hub app connection with the phone .It takes getting used to but it`s a neat feature ,and the family photos displayed on the front screen are always the center of attention.
This review is from Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel
I would recommend this to a friend- Pros mentioned:Features
Rated 5 out of 5 stars
Super Happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am so happy with my purchase. I still have a lot to learn since its a smart Fridge. But have nothing bad to say about this. I would recommend everyone to buy one. Love my new fridge
This review is from Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Love my fridge!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is amazing! We have had it for about 2 months now. Didn't realize how much I needed a giant tablet on my fridge until now. As a fridge alone it's a really strong product. Super spacious and brightly lit. I have 7 people living in my house so fridge space is important. I got it just in time to stock up for self quarantine. The freezer is great and large. The door can store full size wine bottles and gallons of milk! Everything is nicely cooled fast throughout the entire fridge. The back is slightly colder than the door area. The ice maker is a bit slow but the ice bay holds a lot of ice. The water taste fine and the filter is easy to access. Some complain about there being no water catch under the ice/ water dispenser. So far this has not been a problem at all. I actual prefer this as it is easy to clean and never gets too nasty. As for the tech. We all have tablets and smart phones and laptops so my wife thought it was overkill. Now she loves it! My kids love creating art on it. We have our Google calendar synced to it, the weather is always right there, the speaker is good for playing music while you cook. There is a great app for recipes. It's also fun to leave notes on it as well. I've used Bixby more on my fridge than I ever have on my phone. The kids ask it questions all the time. There's a full web browser and you can easily watch YouTube or check your email. You can also easily mirror your phone screen to it as well. I've used this to watch Netflix's while I cook. Overall so far we absolutely love this fridge!
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great Fridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge!! Works like it should, love the touch screen to see what is in the fridge without opening the door.
This review is from Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel
I would recommend this to a friend Rated 5 out of 5 stars
Best Fridge Ever!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best fridge ever! We had an older Samsung model. This is by far the best ad it keeps me entertained while cooking, spacious enough for our family of 5.
This review is from Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel
I would recommend this to a friend- Pros mentioned:Storage space
Rated 5 out of 5 stars
Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality, spacious and efficient. Love my refrigerator!
This review is from Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel
I would recommend this to a friend Rated 5 out of 5 stars
Samsung fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it! We can watch t.v or see who's at my door with the ring door bell!! No need to open fridge to see what's in there! Keeps my toddler intrtained with her drawings and reminded me with notes!
This review is from Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel
I would recommend this to a friend- Pros mentioned:Storage space
Rated 5 out of 5 stars
Really nice
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this refrigerator, very good space I highly recommend.
This review is from Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Works great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge. Looks great. Works great. Little screen is cool.
This review is from Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel
I would recommend this to a friend - Cons mentioned:Ice maker
Rated 2 out of 5 stars
Don't do it. Run away
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst Ice maker I have every owned. Don't do it. All it does is plug up. Freezes and won't let the cubes out. Builds up and you have to remove the bin to free it up. Then when you do that, it's ice all over the floor. On cubes it grinds up the ice as well. Worse piece of sh#$ ice maker that I have ever owned. Hey im 71 and have owned many fridges and ice makers. This one sukks a big one. Don't do it. I've actuall gotten to the point of getting a seperate ice maker. Never, ever again. Fridge doesn't have moveable shelves. 64oz bottles won't fit on a shelf. I ended up buying plastic bins for the freezer to hold things. If I could I would trash it. Don't do it.
This review is from Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .RobertP, we understand the importance of a reliable fridge. Let's get the help you need.
We recommend checking this link below to help you diagnose why your ice maker freezes. Please click on the embedded word.
Samsung ice maker is not working
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-bucket-is-stuck-or-has-a-block-of-ice
Here is a link for tips and tricks on maximizing your fridge space. Please click on the embedded word.
Tips for an organized Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00084845/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147929758) to help our team pull up your information.
Have a great day.
^Camille
Rated 5 out of 5 stars
Satisfied Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are loving the product. Wish there was a way to download other apps but maybe there is and haven’t figured it out yet. I recommend it though.
This review is from Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel
I would recommend this to a friend- Cons mentioned:Ice maker
Rated 5 out of 5 stars
Great fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it except the calendar function isn't great. Can't easily sync it with iCalendar and can't add new events directly on fridge. Also, ice maker is loud.
This review is from Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel
I would recommend this to a friend - Pros mentioned:Storage space
Rated 5 out of 5 stars
Family Hub Is Wonderful
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge has spacious and the family hub has a lot of great features. I'm glad i ended up going with this over other options.
This review is from Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel
I would recommend this to a friend - Pros mentioned:Storage space
Rated 5 out of 5 stars
Samsung refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far I love it.it has enough space for the things I need in my house
This review is from Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel
I would recommend this to a friend Rated 5 out of 5 stars
Samsung
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the screen with all the apps. Love hearing music from the fridge and being able to have a calendar is a plus
This review is from Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Love this fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works amazingly. Had some dings when it got delivered but the guy helped us out.
This review is from Samsung - 26.7 cu. ft. Side-by-Side Smart Refrigerator with 21.5" Touch-Screen Family Hub - Stainless Steel
I would recommend this to a friend


















