Customer Ratings & Reviews
- Model:
- RS27T5561SG/AA
- SKU:
- 6397586
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the overall performance, design, and smart features of the 26.7 cu. ft. Side-by-Side Smart Refrigerator. Many appreciate the ample storage space and the quality of the screen. However, some customers have reported issues with the ice maker and the dispenser light. There are also a few complaints about the temperature control, with some users experiencing food freezing on the bottom shelf.
This summary was generated by AI based on customer reviews.
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plenty of space on both sides. Display is amazing and features enhace the kitchen look
I would recommend this to a friend- Pros mentioned:Features
Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A perfect fridge for me has everything i wanted in a fridge
I would recommend this to a friend - Pros mentioned:Overall performance
Bestbuy is the best!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator for the price. Delivery on time & setup right on time. Samsung Home Hub is the best & working like Alexa & Google Home.
I would recommend this to a friend - Pros mentioned:Features
Overall Great Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Since I’m not a fan of French door refrigerators, I was highly pleased to see that Samsung offered a side by side version. I love all of the features it has to offer.
I would recommend this to a friend I love this fridge!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this fridge! Its great i love the screen, the ice maker the water dispenser! Its just an all around great refrigerator!
I would recommend this to a friend- Cons mentioned:Ice maker
Great fridge for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I lov my new fridge but don’t like the fact that the water dispenser don’t have a light
I would recommend this to a friend - Pros mentioned:Storage space
Amazing
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s an amazing refrigerator. It has enough space and the screen is amazing.
I would recommend this to a friend - Cons mentioned:Ice maker
Terrible Experience
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this refrigerator on June 3rd 2023 and by 8/15/2024 the refrigerator stopped making ice and continued to say the freezer and refrigerator temperature is reading unusually high, all of my food spoiled and had to throw it away, i researched trouble shooting videos and found one that showed me how to force thaw it through the engineer mode, that seemed to work and the refrigerator was back to normal that is until January of 2025 where it stopped cooling completely had to get a technician to come over and diagnose it, he came to the conclusion it had a faulty control board, ordered me a new one and installed it, that fixed the problem until 6/5/2025 where once again it stopped making ice and stopped cooling!!! I have the warranty from thw repairs done the last time and once again the technician determine the comtrol board went bad on it. This has been by far the worse refrigerator i have evwr owned no more samsung producta for me.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how you feel about your fridge, which keeps failing on you, Prime. We would like to have a direct conversation with you to hear about your overall impressions of this experience, review your options, and address any other concerns you may have.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149908133, to help our team locate your information when you message us.
Have a great day.
-John
- Pros mentioned:Features
Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product so far. The apps are great and I love it.
I would recommend this to a friend Great fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this fridge, it’s perfect in every way I needed. My kids, loved the features of the screen, It’s an addition to our Samsung famiy hub.
I would recommend this to a friendBest Buy Review
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am really satisfied with the Best Buy service. I will buy again from them in the future they never failed me in their customer service is top-notch
I would recommend this to a friendAmazing Fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m so happy with my purchase. The FamilyHub does basically everything that a tablet can do! It’s so convenient and full of space. And I love the LED lighting on the inside!
I would recommend this to a friendExcellent fridge
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice Fridge, easy to Set up , easy to use and glad I did this purchase
I would recommend this to a friend- Pros mentioned:Storage space
Love it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very roomy. Love the display and indoor camera. The volume could be better, but overall very satisfied.
I would recommend this to a friend My Kidney
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it. I think this is an awesome item. It's a game changer.
I would recommend this to a friend- Pros mentioned:Overall performance
Samsung Family Hub side by side
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the fridge. The salesperson was knowledgable she set up for delivery in 2 days and I doubted that would happen but was I surprised when delivered on target
I would recommend this to a friend - Pros mentioned:Screen quality
Awesome refrigerator with a screen
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it. Awesome smart touch screen. Long battery
I would recommend this to a friend Great fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this Samsung refrigerator, the family hub is easy to use . This fridge has a lot to do.easy camera to see inside fridge. Leaving notes for grocery is great to use.
I would recommend this to a friend- Pros mentioned:Overall performance
We got the right one.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the best purchases we have ever made. We love this refrigerator.
I would recommend this to a friend - Pros mentioned:Overall performance
The perfect gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m in love with my new purchase the refry is awesome the tablet is a plus the whole family loves it
I would recommend this to a friend