Customer Ratings & Reviews
- Model:
- RS27T5561SG/AA
- SKU:
- 6397586
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the overall performance, design, and smart features of the 26.7 cu. ft. Side-by-Side Smart Refrigerator. Many appreciate the ample storage space and the quality of the screen. However, some customers have reported issues with the ice maker and the dispenser light. There are also a few complaints about the temperature control, with some users experiencing food freezing on the bottom shelf.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Features
Truly a Best Buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Product! All the functionality we need and it has the advantage of letting our grandchildren paint us pictures.
I would recommend this to a friend - Pros mentioned:Overall performance
Samsun
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a very excellent refrigerator. I liked it a lot.
I would recommend this to a friend - Pros mentioned:Design
Dagbomaster.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product by Samsung. Love the design and how it doesn’t take up space.
I would recommend this to a friend - Pros mentioned:Overall performance
Best refrigerator
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You must have this refrigerator it does everything their is nothing you can’t do in house on the go is the Best Buy I have made every penny is worth for it
I would recommend this to a friend - Pros mentioned:Overall performance
My refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Added more love to my home we all are enjoying especially my granddaughter
I would recommend this to a friend - Cons mentioned:Ice maker
Not built to last.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in October of 2023. Had icemaker replaced almost immediately under warranty. Just over 2 years later, after the cooling system stopped working and the water stopped dispensing, a service technician determined the fridge needed to replace parts that would cost approximately $800. This cost comes after we paid $140 just for the diagnosis through Samsung service. Such a bummer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello CameronS,
Thank you for taking the time to share what you’ve experienced with your refrigerator. We understand how disappointing it can be to encounter multiple issues—especially after already completing a warranty repair and investing in a service visit—and we’re here to help explore the best next steps with you.
To review the situation in detail and provide support that fits your specific case, please contact us through the channels below and we’ll be ready to assist:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151481499) to help our team pull up your information.
Thank you.
^Camille
- Pros mentioned:Overall performance
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are loving this fridge kids are also enjoying it too
I would recommend this to a friend - Pros mentioned:Features
Smart Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this fridge. Super fun & functional. Easy to use.
I would recommend this to a friend EXCELLENT CHOICE
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect size for small family! Entertaining to all ages!
I would recommend this to a friend- Pros mentioned:Overall performance
Big and tall
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After using the water filter over 2 weeks, water still tastes weird. Other than that it is a good refrigerator
I would recommend this to a friend - Cons mentioned:Ice maker
Great Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this fridge but it would have been better if it came with a catch tray for the water/ice function. Im constantly cleaning up ice and water from the crushed ice function off of the floor.
I would recommend this to a friend 3rd Party Delivery and 3rd Party Customer Service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give a negative number I would. Received multiple text confirming delivery time and never showed up. Called multiple times said it was still enroute to be delivered...waited from 8 am to 8 pm on a Saturday. By 8:10 pm. I asked to reschedule and was told I can't reschedule! I called next business day rescheduled and on the day it was to be delivered after taking off work I received a call thinking it was on its way and was told it was rescheduled for the following Saturday!!!! No one can tell me why the order was rescheduled....The previous night I received the range hood and was told it cannot be hardwired after I was told it could be and that had to be returned....I canceled the entire order!! Never again....
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
The experience is not what we want for our customers. To better assist you with this issue, please contact the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
^Chrystel
Great Refrigerator
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this refrigerator and the computer screen keeps my grandchildren busy all night
I would recommend this to a friend- Pros mentioned:Overall performance
Great Value for the money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just a beautiful frig nothing comes close when it comes to price
I would recommend this to a friend - Pros mentioned:Overall performance
Excellent Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Product with good capacity and the best performance.
I would recommend this to a friend - Pros mentioned:Design
Great refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great! Family hub is wonderful kids love drawing on them.
I would recommend this to a friend - Pros mentioned:Design
Refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator like the cool look the only thing it lacks storage compartments
I would recommend this to a friend - Pros mentioned:Design
Great fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it!! Sleek and beautiful. I love the Alexa feature!
I would recommend this to a friend - Pros mentioned:Overall performance
Good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s been 2 days now we love our new refrigerator kids love it too
I would recommend this to a friend - Pros mentioned:Features
Awesome fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator it has so many features that I didn’t know about or expect
I would recommend this to a friend