Customer Ratings & Reviews
- Model:
- RS27T5561SG/AA
- SKU:
- 6397586
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the overall performance, design, and smart features of the 26.7 cu. ft. Side-by-Side Smart Refrigerator. Many appreciate the ample storage space and the quality of the screen. However, some customers have reported issues with the ice maker and the dispenser light. There are also a few complaints about the temperature control, with some users experiencing food freezing on the bottom shelf.
This summary was generated by AI based on customer reviews.
excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.so easy to use and very fun for the kids when posting photos
I would recommend this to a friend- Pros mentioned:Features
Excellent fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge, great features. Exactly what we were looking for
I would recommend this to a friend So far so good :)
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the fridge so far. Love the the touch screen!
I would recommend this to a friend- Pros mentioned:Overall performance
I love my Samsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is everything!!! No regrets on my purchase!
I would recommend this to a friend - Pros mentioned:Overall performance
Gift
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it as a gift for the in laws, they love it.
I would recommend this to a friend - Pros mentioned:Features
Great Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of exciting features. I love everything about it.
I would recommend this to a friend - Pros mentioned:Overall performance
Great service and great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery went great and the refrigerator is wonderful.
I would recommend this to a friend - Pros mentioned:Overall performance
Fridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ghhh. Hhhvvv vhhhhghgggfv ffffvggg hhhhgv hhhbvvbbbhhb hhhhvbbbbbbbh
I would recommend this to a friend - Pros mentioned:Overall performance
Awesome.....
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loving the look it brings into the kitchen!!!!!!!!
I would recommend this to a friend Love my new fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.everything is what i expected. Really like the Family hub
I would recommend this to a friendProduct good, not satisfied with Best Buy Delivery
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product overall was nice and satisfied with the refrigerator, giving one star not on product but because of Best Buy overall handling of delivery and installation as got the delivery of Refrigerator after 4th attempt and after one month of original order date, first 3 attempts failed because of 3rd party vendors and installers lack of customer service skills Best Buy use and the way they handled the situation instead of finding the right solution for customers, when I received the refrigerator I saw 3 or 4 ding spots on front door of refrigerator and when called customer service they couldn't do anything about it, also spent extra few hundred dollars in plumbing to have water line installed they way installers wanted to make the installation successful which was not necessary if not for Best Buy Installers
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
- Pros mentioned:Features
My family enjoys it!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My family and I enjoy the features that family hub offers.
I would recommend this to a friend Awesome Smart Fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge has lots of apps, from streaming, to recipes, music and more. I absolutely love it.
I would recommend this to a friend- Pros mentioned:Storage space
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding product has alot of room for a family of 4.
I would recommend this to a friend Love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the screen size and the sound love it for my new house
I would recommend this to a friend- Pros mentioned:Screen quality
Nice size compartments
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great all around love it, great display panel and camera
I would recommend this to a friend - Pros mentioned:Overall performance
Good looking
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love to have it and my family love it .thank you.
I would recommend this to a friend - Pros mentioned:Screen quality
Works great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome frig very good quality screen looks awesome.
I would recommend this to a friend - Cons mentioned:Ice maker
Mediocre for price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The icemaker is slow. The screen is hard to operate sometimes to get out of an open app. There is no drawer for lunch meat and cheese slices
No, I would not recommend this to a friendBrand response from Samsung
Posted .Making the most of your appliances is important, JenniferA. Let's get the information you need to ensure your refrigeration provides a perfect experience.
I provided a link below to help guide you in checking the reason the ice maker is slow and ensuring your family hub runs smoothly. Please select the scenario that best fits your situation and learn more by checking the hyperlinks and video. I have also included an additional link to help organize your refrigerator.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Refrigerator panel or Family Hub screen is blank or not responding:
https://www.samsung.com/us/support/troubleshooting/TSG01202605/
Tips for an organized Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146945053) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Ms.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service. I was Delivered on time. The guys set up my refrigerator in minutes. The
I would recommend this to a friend