Customer Ratings & Reviews
- Model:
- RS27T5561SG/AA
- SKU:
- 6397586
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the 26.7 cu. ft. Side-by-Side Smart Refrigerator for its overall performance, ample storage space, and handy smart features. The refrigerator's screen quality and design are also well-received, with many appreciating its size and connectivity. However, some customers have reported issues with the ice maker, dispenser light, and temperature control, such as food freezing on the bottom shelf.
This summary was generated by AI based on customer reviews.
Smart fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s great product for a good price. Installation is very easy, using the apps is so easy.
I would recommend this to a friendI love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it !!! So many features through Wi-Fi!!! It’s even fingerprint resistant!!!
I would recommend this to a friend- Cons mentioned:Temperature control
Don’t recommend
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have already had 2 ice maker repairs within 6 months of buying. Bottom shelf also freezes food and tech told me it’s normal. Samsung seems to have many issues with appliances.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are needing assistance with your Samsung Refrigerator temperature and realize your experience has been less than ideal. I would love the opportunity to change that. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143005262. We thank you for being a part of the Samsung family. ^Brad
- Cons mentioned:Ice maker
Nice looking fridge
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking appliance. Having a touchscreen refrigerator is convenient and fun to look up recipes and listen to music while cooking. My only issues are the ice maker getting jammed and the crushed ice not dispensing, the 3rd shelf in the freezer was not delivered, and the water dispenser drips.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We strive to assist you anytime with your refrigerator. To better assist you with this issue, please get in touch with the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can answer your questions or transfer you to your local store to follow up on the third shelf of the freezer that was not delivered.
Should your fridge experience concerns with its ice maker, water, and ice dispensers. Click the resources below, browse over the hyperlinks, and watch the instructional video for tips.
The ice bucket is stuck or has a block of ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
Water is dripping from the dispenser:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-is-dripping-from-the-dispenser
Ice does not dispense:
https://www.samsung.com/us/support/troubleshooting/TSG01209062/#ice-does-not-dispense
Have a great day.
-John
Great Refrigerator for the Right Price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All the same style of Refrigerators were about double the price and we are glad to again purchase another Samsung product. We have not been disappointed and still learning it's Smart tech abilities.
I would recommend this to a friendGreat fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is as advertised, Best Buy covered the delivery and installation.
I would recommend this to a friendTotalTech Customer They still charged $150 install
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only a month. Loving it already! I am a TotalTech customer. While replacing it, water seal broke and charged me $150 . Not happy about that. Did complain but no result yet.
I would recommend this to a friendThanks
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall great experience the tech misjudged the opening and the doors had minor scratches but its was handled pretty quickly Frigde was replaced the next week.
I would recommend this to a friendThe product is the best
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service. Delivery day was a breeze. GUYS WERE VERY PROFESSIONAL.
I would recommend this to a friendReview
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, customer service, and delivery. The digital display is very user friendly.
I would recommend this to a friendSamsung refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new refrigerator the ice machine works great
I would recommend this to a friendGreat product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.awesome products great experience. Limited Ice distribution
I would recommend this to a friend- Cons mentioned:Temperature control
Samsung Refridgerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have always had good luck with Samsung appliances. Unfortunately on recent move we bought new Samsung washer, dryer and refridge. Very disappointed with the Samsung refridge. The feezer side works fine but unfortunately the refrige side acts like a freezer as well. Have followed manual and have raised temp to 44 degrees but still temperature still 32.7 degrees. Have lost all food on refridge side as it is frozen and still waiting for Best Buy to come out and repair it. More to come whenever we can get someone out to repair it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Mjkocol,
We understand the disappointment about your overall experience with the fridge.
We suggest contacting us via the options below to speak with a live representative to assist you better should you need to follow up on the repair status.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Very nice!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice features and looks great in my kitchen. I have a smaller space so the depth was perfect without February handles. The handle-less design not only saved on space but looked sleek and modern. Everything else functions as expected.
I would recommend this to a friendFamily hub refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new fridge, only thing I have a problem with is that I can’t get it to connect to my wifi great to be able to look inside it on my iPhone, and I do have a great connection with my internet on iPhone…..
I would recommend this to a friendGreat smarthub refrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Working good including the smart screen . Smarthub a added beauty for playing videos and as a digital photo frame
I would recommend this to a friendFamily hub
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great frig but locked in retail mode cant unlock to setup for our nneeds. Called geek squad but did not get any assistance. Will have to call again.
I would recommend this to a friendOverall, great upgrade
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, great upgrade. There is definitely room for improvement on design, for example, adding a light on the dispenser...
I would recommend this to a friendRefrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is awesome, we love the iPad inside it. The water and ice machine work great
I would recommend this to a friendFridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was best service iam satisfied with best buy and keep up your hard work
I would recommend this to a friend
